Totally happy with my purchase and buying experience at Fernandez Honda. I worked with Joe Campos who made the deal quick and simple no back and forth non-sense. We have had the car for about 2 months now and it's everything we expected it to be Honda perfect read more

Group 1 Honda - 2026 CRV - Car Dealers Near Me - San Antonio, Texas

Bought a used Ridgeline from this lot and although the sales person did great follow through on his end this dealer is sub par at best. Don't walk in thinking you're going to negotiate anything, even with a pre approval they will unnecessarily run your credit without permission and sell you a car and lie about the integrity of the vehicle itself. For example, I asked specifically about the tires to which I was told were "practically new with no issue " and since the tread looked good I believed them. Less than a year later I come to get a patch done due to a nail and Discount tire lets me know someone did "jacked up the last patch that was done" which is now going to cost me well over $200. Considering my vehicle is practically new to my understanding I'm confused and ask to see. WHY DID THIS DEALER SELL ME A CAR WITH PATCHED UP TIRES??????????? Annoyed is an understatement. I was looking to purchase another Honda soon and can 100% guarantee I will NOT be back or referring any more business here. read more

Group 1 Honda - sold me a car with patched up tires and called them all "practically new" FRAUDULENT - Car Dealers Near Me - San Antonio, Texas

Such a shameful act. This has happened more than once. After a service visit, I noticed quarters missing from my car. I ignored it the first time, but it happened again during a warranty repair. I messaged the service advisor and received no response. Stealing from a customer's vehicle is unacceptable. Be careful with your belongings or avoid servicing your car at this location. read more

We went into Honda for repairs on our SUV and left buying a brand new 2025 Civic. Chris Damm our sales person was awesome he walked us through the lot going over really good details about each car we liked. Had plenty of patience with my wife and I and didn't make us feel pressured. It was the best car buying experience I have ever had! When we went to the back to talk to Mr Gilbert Martinez in finance we had a blast he helped me get the best possible rate and talked me into a wash tub pass that was a year long pass and a really good deal. Honestly Fernandez Honda will earn my family's business every time because of these 2 gentleman I look forward to going back with my little bro in a few months! read more

Group 1 Honda - 2025 civic - Car Dealers Near Me - San Antonio, Texas

My husband and I recently purchased a 2026 Honda Passport Trailsport Elite from this dealership. We worked with Brandon and Lisa on getting this done remotely, since we live abroad and are moving back to the states. They were both professional, kind, helpful and understanding of the challenges it takes to work with customers on a timeline. I would highly suggest working with Brandon, he is a no pressure kind of sales professional! read more

I was in for an oil change today, Jason and Robert were very professional and helpful. I have been coming here for service since shortly after I bought my car. I have always had a great experience. Highly recommend. read more

My TypeR was filthy. Idk what dey did. Prolly rally raced and got beat. God is not happy. Thank Jesus I had already paid a bunch of money to get my Mom's car detailed through Groupon. But now the deal has expired to imma see dey azzz. read more

I had a good sale on a new car. Thanks to the sales team. I hope they will perform on service through the life of my new car.

Disappointed is understatement. I bought my first vehicle on September 19th 2025 and I went through them as a BIG DEALERSHIP, but I was under the impression of everything is good and got warranty for a used car. Just for a week later on September 27th 2025 my car wouldn't want to start and I called about warranty and I was told they don't work on my vehicles brand because it's not a Honda, also told me that maintenance isn't covered by the warranty so now I have to pay for towing, just to come to find out that the battery is very low practically dead, the coolant was also low, and to top it all off the rear breaks & rotors ARE 90% WORN!! Which doesn't seem safe to me. I am aware that getting a used vehicle wouldn't come in perfect condition but having the battery, coolant, and break pads/rotors all failing is not ideal and very important to have a vehicle running. I just fail to see and understand why I have to be paying all this money out of pocket for a vehicle I just got a week ago. read more

Group 1 Honda - List of the vehicles issues. - Car Dealers Near Me - San Antonio, Texas

I bought a used Tesla there last year and was supposed to receive a $4k tax credit but they failed to file the correct paperwork with the IRS so I lost out on $4k. They've admitted they made the mistake but now they won't eve return my calls, the Finance Director, the General Sales Manager and the Sales Manager, nobody answers and nobody returns my calls. I don't know why this shows San Francisco, it was San Antonio read more

Joe was awesome to work with throughout the buying process, sending me daily updates, letting me take the first drive in the car right off the trailer, and sending pictures throughout the process. The other staff that I met along the way were all super nice and helpful as well. I recommend Fernandez Honda for anyone in the market in or around SA. Ask for Joe! read more

Group 1 Honda - My new 2024 Civic Si! - Car Dealers Near Me - San Antonio, Texas

Prior to arriving to the location, I called the service center inquiring if a tire was in stock. I was advised over the phone that most common tires are carried in stock and I should have no worries. I disconnected the phone call and made my way towards the dealership. Once I arrived at the dealership, I told the service writer to check my tire size and ensure it was in stock. This service writer told me to wait and it would be two hours before my car would even be seen. After waiting three hours, I was told my tire was not in stock and it could be delivered the next day at 2 PM. The service manager response to this matter was very poor. A little before 4 PM the following day, I was advised that the tires finally arrive, and the work would be started. I did not hear back from the dealership until 5:45 PM telling me that my car was ready the service and the service center closes at 6pm. The service writer lacked communication and there are many areas that desperately need improvements. read more

I would get my car serviced at Fernandez Honda all the time! Yesterday my husband and I decided to buy a new vehicle and they made the process so easy thank you Fernandez Honda. read more

Group 1 Honda - Car Dealers Near Me - San Antonio, Texas

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Great experience highly recommend sales representative rosa Maria Mendez great communication and very helpful

By far the best Honda dealership in San Antonio! They made the best deal for ME, the customer. None of the games and run around. Their team has been in place for years and the team culture is outstanding! I will never buy a Honda from any other dealership! They are by far the best dealership I've been to. read more

They list a vehicle for sale on their site, then calll you and tell you it's been sold. Only reason is because I was going to pay cash so they don't make more vs someone who finances it. Received a call from John the manager, very nice gentlemen. Explained what had happened and offered to order the same vehicle for me. I appreciate the follow up and will adjust my review accordingly if the follow through comes through which in this day and age is far and few between but he seemed very sincere and apologized. Fingers crossed that they're able to order the vehicle I wanted and get it to me. If that's completed, I would say they've gone above and beyond what any other dealership would do for people. read more

went to buy a vehicle from Fernandez Honda. I had CASH. They submitted me to these bizarre questionaires that ask all kinds of bizarre questions .."like what town do i live in" They play Mind games. really perverted an F'd Up. Then when I went back to get my plates ( which BTW they never called to tell me they had) They want to 'shake me down' for more questionaires and scams. Probably be best to go elsewhere. I will add another review on this dealership as I get more information. read more

There all great!!! Love coming here!!! They have a great area to wait offer coffee water tv very inviting. Everyone is awesome! read more

What an awesome buying experience. We specifically want to recognize Mr. Antonio Reyes for doing an Outstanding job. His professionalism, approach, knowledge, and overall positive attitude made this the best car buying experience we've ever had. This Star Performer definitely has Management written all over him . We will recommend this dealership and Mr. Reyes to our family, friends, colleagues, and associates and look forward to doing business with team "Fernandez Honda" in the future. read more

Put this on GOOGLE first Update : Well if I could do 0 stars now I would so I guess 1 will do, So from what I put at the bottom my car has been there twice now first time i dropped it off on the 10th of May and picked it up on the 16th of May from being worked on and the car shuts off the next day. I then take it back again to be diagnosed cause of the issue and dropped my car off there on the 23rd of May then just picked it up yesterday on the 5th of June and guess what today it shuts off again. So that being said either buy a brand new car or if you're going to get a pre-owned vehicle like I did make sure you get WARRANTY because I wasn't fortunate enough, now a little over 2 months of having this car and it fucking sucks definitely got a Lemon. So I got a used vehicle from this dealership the salesman was friendly only reason why I'm giving 2 stars, first month has passed and my car is already messed up bogging and turning off! Called the dealership service center to be able to run a diagnostic and the person who answered said that they can't do anything because their technicians are only for Hondas!! What purpose does a mechanic serve if he only can work on that specific vehicle brand? Why get vehicles that need work that your mechanics can't service?? Only reason I went to a big dealership was to avoid being scammed from the little ones and now I'm stuck with this problem. read more

We bought a new CR-V Hybrid here recently, and we had a fantastic experience. A family member recommended the salesperson Jeanne Mann to us. Jeanne was immediately responsive, friendly, knowledgeable, and efficient. We told her we would be coming in on a Friday, but we would be under a time constraint due to an obligation that afternoon. I had already test driven another CR-V at a different dealership, so I knew I liked the car and wanted to move forward with one. Jeanne got to work and was able to narrow down vehicles for me and get the majority of the paperwork completed before we even arrived on Friday. When we got there, all we had to do was take the vehicle for a test drive and then sign the paperwork. The finance people (Rema and Don) were also very friendly. Overall, it was a great experience. We live in far North San Antonio, but it was worth the drive to Fernandez Honda for a great price and an easy experience. Definitely give Jeanne a call if you're in the market for a new car! read more

When you go in, ask for Stephen Trinidad. Bought a new Honda from them, best prices in Texas no question. Happy with the customer service, highly recommend. read more

I would like to thank Enrique and the amazing staff for helping my daughter purchase her new Accord . They were extremely patient and were the only dealership that made us feel comfortable . After meeting the manager I know why this dealership will continue to be successful. Thanks everyone and keep up the good work . read more

OUTSTANDING sales dept. Ruben is the sales person to go to. My Daughter and son in law went into purchase their 3rd Honda. All the pre work was done on line and the vehicle was built and made ready for them. As promised all was prepared for them in advance. They drive from New Braunfels to go here because of the sales dept and the outstanding Service Dept. My hat goes off to all the staff at the store under Mr. Ridings guidance. Being a retired Honda employee for over16 years this dealership is up to speed. Thank you all again for making their car purchase simple and hassle free. read more

This is my second visit to Fernandez Honda and I wouldn't have my vehicle handled by anybody else than them. Right from the time I called almost two days ago as the car part I was looking for was not available in the my area in DFW, they made it sure that they have a spare reserved for me as I was traveling down to SA. Very accommodating and great customer service as always. Shout out to Mauricio who helped me out today. It was, again, an outstanding experience. Thank you all and wish you a lot of success. read more

I would definitely recommend fernandez honda to anyone looking for good and quality service. Someone i want to give a shoutout to is Jaime! He was very helpful & understanding of my concerns. Everything was explained in detail. Thank you to the rest of the staff as well, very friendly & well taken care of environment. i loved my experience read more

I really dislike posting a bad review about a place I've loved and done business with since 2008. Fernandez is now a part of "Group 1 Automotive, Inc." which lists "operating efficiencies" as a top goal. It certainly isn't the same honest and trustworthy company it used to be. Take note: all of the awards earned and displayed on their website are from the past. I took my 2008 Honda Accord in as unfortunately it was making the same rattling noises as it did when it was new due to Honda knowingly selling all 2008-2012 Honda Accords with defective variable valve timing control (VTC) actuators. Instead of addressing the issue of the VTC actuator, I received a phone call from Fernandez telling me that my car was almost 2 1/2 quarts low on oil and this was what was causing the noise I was hearing. They strongly suggested that I pay for an oil change before any additional diagnostics be carried out. Of course, as driving around this low on oil couldn't possibly be good for my car, I told them to go ahead and do the oil change. As they had done my previous oil change, I asked them to check the mileage. In 8,000 miles, (they told me 8,000, but after pulling my receipt, I see it was 7,501 miles), my car had consumed over 2.2 quarts of oil. Apparently this was not enough for them to acknowledge my car had (has!) any mechanical problem. Instead, after paying $46 for my oil change, they said they needed to do an "oil consumption test." This is accomplished by me driving my car 1,000 miles and then bringing it back to them so they can "check how much oil has been consumed." I know I'm a woman and maybe they think I'm stupid, however, if my car has used over 2.2 quarts of oil in a little under 8,000 miles, can't they do math? I can, and Houston, we have a problem! I point blank asked them if they considered almost 2 and 1/2 quarts of oil consumption within 8,000 miles "normal" and they said no. (Should I give them points for this?!?) Also, by Honda's own admission, "On some 2008-11 Accords, the fuel injector timing and VTC timing at cold start may create deposits on the oil control rings that could contribute to increased oil consumption." (Link to letter sent to me: https://i2.wp.com/www.julieannacline.com/wp-content/uploads/2018/06/Original-Honda-Letter-09-2011.jpg?resize=942%2C1250&ssl=1) Although I was sent two texts asking me to please complete the customer survey regarding my service, I never received any survey. I even texted Geoff back letting him know I didn't get a survey, but he didn't respond. I was looking forward to filling it out. I no longer trust Fernandez. Someone called me last week asking where I was at re mileage and expressed the desire that I would come back to see them when I hit 1,000 miles. But why would I? Yes, I'm sure I've shortened the life of my car's engine now. (Or, did Honda do that by selling new cars with defective parts?!?) You don't drive your car until the engine is rattling due to low oil pressure without doing damage. Unfortunately, I just never thought to check it. My car isn't leaking oil onto my driveway and doesn't smoke like a chimney when I drive,--and I take it in for service regularly. Additionally, Honda (and therefore Fernandez), replaced the defective VTC actuator with the EXACT SAME defective part back in 2014 as they didn't have anything different at that time. It doesn't take a rocket scientist to come to the logical, end conclusion: the defective part will fail. Bottom line: When an authorized Honda dealer, knowing full well that a vehicle has consumed almost 2.5 quarts of oil in 8,000 miles, sends me on my way to drive another 1,000 miles to do an "oil consumption test," I think it's time to go someplace else. What's the best case scenario for them? My engine fails catastrophically and I buy my next vehicle from them? If that was/is their thought process, I've got news for them. It's defective. read more

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I took my 2022 Honda pilot in for it's 90-day inspection. Geoff Tassey, service consultant, was extremely customer-oriented. I appreciate how helpful Geoff was and that he offered direction, as I am a newer customer and didn't know proper protocols at this location. I have had great experiences here, overall, with the exception of, perhaps, a few people who treated me like I was bothering them. However I am very grateful for today's experience and the fact that I got in and out...I didn't have to wait too long at all. Also, 3 out of the 5 people I encountered were extremely pleasant! Thank you, Mr. Tassey, and God bless you for your time and assistance. Yes, you were only doing your job, but you also performed your duties in a way that communicated that I am a valued customer! read more

THEY ARE HIDING INFORMATION ABOUT YOUR CREDIT SCORE I bought a car here last week and they hid information about how many times they check my credit score before the purchase. They check your credit report more times than they say. BE CAREFUL AND BE SURE THEY DON'T HARD INQUIRE MORE TIMES THAN THEY SAY That's a very important fact that make me defuse this company. Credit score is extremely important to manage our economy. So is NOT fair at all that any entity play with you to maximize their sales. I'M VERY DISAPPOINTED read more

Group 1 Honda - Car Dealers Near Me - San Antonio, Texas

I would recommend anyone who wants a stress free car buying experience to come check out the folks at Fernandez Honda. I went in yesterday after a long, stressful day at work and had the pleasure of working with Javier Melendez. He was so personable, made me feel at ease about the ENTIRE thing from start to finish. He knew the answer to every question asked. Easy to say that he is the reason I purchased my new car last night. If you're in the market for a car you've gotta come see Javier! Thank you to everyone at Fernandez Honda for being great! :) read more

I bought a car here. The next day the battery died. When I called to ask why they had sold me a car with a bad battery, they claimed I must have left a light on to drain it. They wouldn't replace it. I went back to get other things checked and They kept me waiting long hours. Wouldn't waste waste my time here again. Very poor customer service. They're interested in getting your money and nothing else read more

I took my car here for some Recall work. I scheduled for the service online; it was easy and convenient. Check in was quick, and the waiting area is quite nice. There was a machine for coffee and hot chocolate. They had pastries for folks to snack on while they wait. I was hoping the battery phone charger worked, but it didn't. :( I was there for the amount of time quoted, it was long but I knew what I was expecting and the little amenities they had made the wait a little more pleasant. Oh they also have the nicest and cleanest bathrooms ever! Recall work complete and have a full report at the end. I also order a part from their parts desk. All the service members there were professional. I enjoyed my experience at Fernandez Honda. Just a heads up, one of the workers will ask you if you want to do a free estimate for your vehicle to be added to their used car lot. I told the guy over my dead body, since Honda no longer produce the Element. Lol if you are in the market for a new car, it's not a bad thing to do. read more

Group 1 Honda - Cleanest Dealership bathroom EVER - Car Dealers Near Me - San Antonio, Texas

Miguel in parts and Richard Villa in sales is Super Amazing. #1. Richard is honest, a go getter for the better, for his consumers. #2. Patience #3. Provides information and will do the research for you in order to help the process faster. This man helped us get into the car we wanted in the matter of days compared to 2 other Honda dealer ships. We may have lost 500 as a deposit at the Honda dealership in Austin but we got a better price deal here at FERNANDEZ HONDA! Thank you again Mr. Richard Villa. We will be seeing you in the future! read more

I have appreciate the extra efforts made to make it easy to bring my car in. From coffee, water and snacks to Lyft service, it has always been easy to be a customer. Plus I love that they honor competitor coupons! read more

5 Stars for Jamie and the management team at Fernandez Honda! Jamie has been by far the best pro-customer salesman I've ever met. I've never felt at one moment that he wasn't trying to get the best deal for me. He listened to what I wanted and went to fight for me to get the best deal! I love my new car and absolutely loved the experience. I drove all the way down from Austin, so you can trust me when I say this dealership is great! Quick, customer oriented, clean, and friendly! I highly recommend Jamie and Fernandez Honda for your future new car experience! 10/10 read more

After being thoroughly disappointing with the level of service and sales tactics at Hill Country Honda by their finance guy, I contacted Fernandez Honda to see what CRV's they had left in stock. They were up front and honest with their price in the vehicle, and even stayed late for us Saturday night. From the moment we walked in we were greeted with respect and kindness that goes so much for their then just a great deal. We were in and out in less then 2 hours and it was a pleasurable experience. I would be happy to buy from them again. read more

I absolutely can't stand going to a dealership service because there's always an issue wrong. Today Anthony in service is by far the sweetest and most helpful employee I've ever had the pleasure working with. I almost wanted to cry at the overwhelming I feel but Anthony had me smiling and feeling all knowledgeable about my vehicle and what is needed. The waiting lobby is clean and relaxing- my only complaint is the show bit of a snooze but everything else will have me come back when needed and asking for Anthony read more

It was my first time to Fernandez Honda. They were so friend from start to finish . I drove in for a new car battery with no appointment and they were willing to help me. From start to finish i must have been there an 1 1/2 wait. which flew by. The staff was super friendly and willily to answer all my questions for the next apoitment. read more

Absolutely horrendous experience! Felt more like buying fake goods from a snake oil salesman, than purchasing a vehicle. Kevin, a sales consultant, and Joe, an internet manager, really failed tremendously. Although their initial price was competitive and communication clear, as soon as I decided to put a deposit on a vehicle to take it off the market, communication ground to a halt. After I submitted the deposit form, it took them multiple days to actually take the deposit and take the car off the market. I emailed and texted them multiple times to confirm that they processed the deposit, as I didn't want someone else swooping in and buying the car, and I got little response w/ lots of feet dragging. That's not even the worst part, after the deposit finally went through, I requested multiple times (for over a week) to discuss payment options with little to no response. As I'm a very busy person as many of us are, I requested communication via email because I can't stop working every second to take a call and email is overall a better experience. Yet, they refused to email me and continued leaving me voicemails without the information I requested. I felt like I was being scammed...they took my money and now refuse to communicate properly?! Seems pretty fishy to me. Somehow, through all the information I was able to pull out of them, I was able to figure out what monthly financing and leasing payments would look like. I asked them if my numbers were correct and again, radio silence. Finally, I let them know that I had a competitive offer from another dealership, but wasn't happy with their service either. If they were able to confirm my numbers (which were actually higher than the other dealership), then I'd be able to move forward. But surprise surprise, almost a week of no response. I don't know why I had enough patience up until this point, but I finally decided to request a refund of my deposit (which we had negotiated as refundable). As they had completely destroyed my trust from what I've detailed above, I requested that they process the refund by end of day. This initiated lots of pushback from Kevin. Finally, when I let him know I'd be charging back the deposit, he tells me that I raise lots of red flags because I insist on communicating via email. Excuse me?! This guy has MY money and is obligated to return it to me, and he's insinuating that I'm some type of shady or fraudulent customer?! I didn't realize that emailing was crime or that people who give you their credit card information are actually trying to scam you instead. Completely disgusting experience! I highly recommend you stay away from this dealership and at the very least stay away from Kevin and Joe. read more

Went and thought I was buying a 2019 Nissan Versa, or so my salesman told me it was a 2019, turns out AFTER all the paperwork I found out it was a 2018 model. Car salesmen here lie to make sells, and Jack up prices. Definitely not a trustworthy place. You're better off taking your business elsewhere. read more