Service Department did an amazing job. I am from Wisconsin and had a 19 Hour Rd. trip that caused my brakes to start squeaking. I did the brakes myself but forgot to put the truck in service mode. I brought my truck to another shop in San Antonio and after two weeks they finally gave my truck back and after turning it off and on again, the issue persisted I told them to tow it to Vara Chevrolet, which they agreed to. I met with Richard, who is my service advisor for the week that my truck was there. I dropped it off on Friday and was told on Tuesday. That there was a leak on the passenger rear caliper that the other shop installed. They called me to make sure that they could investigate further and after doing so discovered that the pressure washer that seals the brake line to the caliper was bent from being over tightened. I had to call them on Wednesday to get an update and on Thursday they told me it would be done on Friday on Friday. I went and picked up my truck and everything worked amazing. I'm so happy that I brought my truck to Vara Chevrolet. Attached is a picture they sent me to show me the leak. read more

Vara Chevrolet - Car Dealers Near Me - San Antonio, Texas

I am sharing my experience to warn other GM customers and to document what occurred on February 9, 2026. My vehicle was towed to Vara Chevrolet through GM Roadside Assistance due to a suspected fuel system issue. From the moment the vehicle was dispatched, communication failures and poor service followed. * The tow was delayed for hours with inaccurate status updates * My vehicle was initially dropped at the wrong dealership * Vara Chevrolet did not notify me when the vehicle arrived * Calls to the service department repeatedly went unanswered * Text messages were ignored or minimally acknowledged Once at the dealership, I was told diagnostic timelines ranging from 3-5 days to 7-10 business days within the same afternoon. I was denied a loaner with no clear explanation, despite the vehicle being towed for a potential fuel safety concern. When I asked to speak with management, I was met with dismissive behavior, interruptions, and a lack of accountability. The General Manager, David Vara, was openly hostile, repeatedly interrupted me, made assumptions, and threatened to call the police simply because I advocated for myself. At no point did he apologize for the service failures or attempt to resolve the issue. I was also incorrectly told that because I did not purchase my vehicle from Vara Chevrolet, they were not obligated to service it. This contradicts standard GM service practices. I ultimately removed my vehicle and took it to Ancira Chevrolet, where I immediately received respectful treatment, a same-day diagnostic scan, and genuine concern for my safety and situation. This experience was unprofessional, demeaning, and unacceptable. Vara Chevrolet should not represent the GM brand in its current state. I would strongly advise other customers to seek service elsewhere. read more

Horrible, Horrible, Service! VARA had my vehicle for 2.5 weeks, kept apologizing due to the fact of short staffing and then part back order, get my truck back and one of the problems still exist. I will not go back there due to the lack of attention to detail. I emailed David and Vanessa Vara due to the extended wait time with no response, this is an underperforming dealership that all should avoid at all costs. Never again! P.S. I asked for a courtesy oil change due to the inconvenience and the service advisor used the typical company line, I can give 10% off, C'mon man I get that with my military discount, an extra kick in the face. read more

Worst experience ever! Will be taking our business elsewhere! Went in Saturday afternoon to purchase a vehicle, got approved BUT, we noticed some scratches on the vehicle so decided not to purchase it. Mr. Kon(not sure if that's how you spell it.), I guess runs the whole place, he said he would let us purchase a newer model for the same price as the other one with no money down. He also asked what payment I would like to stay at. I said $600. He said okay and that he would talk to his person at the bank. After that, we had to wait until today, Monday. My husband was supposed to have left for work on Sunday but, stayed to see this thing out. We waited while also getting an oil change on our other vehicle. Then our salesman came out with some other BS that I know came from Mr. Kon Which pissed me off. So I just told him not to bother anymore bc I was tired of waiting and hearing anymore bs. So we left. Total waste of our time! I will not be recommending this place to anyone! Ugh...now to find another dealership and look at other vehicles again. read more

We dropped off our truck in May and it's now August... they have had my truck with NO UPDATE! We call, we text. And almost never get a response. Our truck has just been sitting there for now a little over TWO MONTHS. We've been told "we'll get an update tomorrow".. tomorrow was 3 days ago. A month ago. And it clearly looks like our truck hasn't been touched at all. And then we can't even get a loaner car!!! We now have had THREE different excuses for a loaner car. So obviously they're just not wanting to give us one.. for no reason because why am I hearing 3 different reasons why we can't? The least they can do is offer to pay for a rental since we had no idea our truck would take over two months to even be looked at!! We're just hoping our truck will be done by this month, or actually by next week. LASTLY we were told that it would take 5 days. We've been patient long enough, and still they don't care to give us ANYTHING! Might be the last time we come here with this horrible service. read more

Moved to San Antonio from out of state and came to this dealership for my regular maintenance. 3 out of my 4 visits have been unpleasant. In one visit I waited for over 2 hours because they never called on me. Gave it the benefit of the doubt and came again which then they tell me my vehicle is next in line. 1 hour later and nothing as I'm not showing on the system. Check again and they tell me I have 5 more cars in front of me. Took a total of 5 hours for an oil change. Last time coming here. Never had this issue in the dealership I went to for over 6 years in the previous state. read more

What is it with attempting to get service at Vara Chevrolet! I've sent letters to Mr. Vara himself. I did receive one phone indicating that my 2022 Silverado will be looked at. I was told that my truck will be looked at on Monday, Nope! I did not receive a phone call, a text or email after that! When I purchased my Silverado from Vara Chevrolet, so many promises were spoken! I believe that it was just talk! It seems that when something goes wrong, Vara is not there to provide service (like "they" promised). Now my goal is to pay off this truck as fast as I can, and get rid of it. It's not worth the headache to fight with Vara Chevrolet, it's not! I believe Vara Chevrolet is waiting for my warranty to run out! I purchased my Silverado in Jan 2023, months later, the computer went out. Vara kept my Silverado for almost two months! I had to fight for a loaner! Now the rear camera is not working! Negative results! I believe that service after the sell at Vara Chevrolet is non-existent. If you plan to buy a vehicle from Vara Chevrolet, beware buyer and hope your vehicle has no problems! If it does, good luck in trying to get service from Mr. Vara!!!! read more

they don't even deserve 1 star. this place is the absolute worst. the "sales managers" are basically over grown children. they will argue with each other in front of customers like 2 kids having a tantrum. unbelievable. and don't even get me started on the terrible reliability of their cars. i would never recommend any of my family or friends to buy anything from here. this isn't an "isolated" incident either. several other people on yelp had bad experiences with them as well. stay away from this place!!! i wouldn't step foot inside this dealership ever again. read more

I called for an appointment to have an oil change for my wife's 2016 Chevy Malibu Limited. Then I drove the Malibu the following day for the oil change. There I was greeted and asked what I was there for. I told the Service Advisor the oil change appointment for Malibu. Everything went well from the time I checked in to the time I checked out. Service was great. Advisors and staff were all helpful, courteous, trusted, and friendly. Shop environment is clean. Easy access from the freeway in a safe location. Highly recommended. read more

Car that I was interested in was shown available online and when we went in to see and possibly purchase the car it wasn't available. Made to wait for over the thirty minutes so they can "find it". Customer service is lacking at this dealership. Buyers beware! read more

I have a 2015 Chevy sonic with a radio that doesn't work all I said was "hi I'm calling cus I have a 2015 Chevy sonic" and I got hung up on shi don't work there if you don't wanna do your job I haven't even go to the situation I have read more

Usually my visits at Vara Chevrolet lack communication and misunderstanding, but I went for a oil change today and I was helped by a gentleman named Mark , since I first got my car at vara till now . He is the only person who's helped me and in very well and timely manner. Thanks mark , I hope to do business with you again in the future. read more

Absolutely been the worse experience with a body shop. As others stated promises that are not kept, updates not kept and services not completed properly. They did a good job fixing the parts in the accident, problem they scratched the door and now I have to take it back later. I know there will be no loaner while I'm out my vehicle. I had to call them and my insurance to get supplements and status updates on my own weekly. I would be told it was 90% done then we didn't get the door. We had door but we can't find it, then we didn't order the door, then we don't have the fender, then I get vehicle back and dings everywhere, that they said insurance wouldn't cover, well yeah they caused them, broken latch to my sunroof, that apparently I am being told I broke and not my fault. Having worked in a shop and knowing how important word or mouth and customer service should be valued this does not seem like a priority. It sours my opinion overall of the Vara. Not to mention a coworker had to same issues. It's sad my vehicle in worse condition then before the accident and they won't take ownership of the damages. So many dings and there are more from scratches on the new door they replaced, to fluid or rust stains and the emblem they replaced being black instead of chrome like original. I'm just tired of going back and forth with them. I know they were mad cause I called them out for not calling me for updates but the employee accused me of calling her a liar, when I asked her for the truth and we had conversation in front of body shop Secretary. I asked Secretary if I called her a liar? And she tell Secretary to not talk to me, she has no business in our conversation, so I asked for boss and had to wait and got body shop manager but not higher up. I tried to reach out by chat but couldn't get a reply, how do I reach out? Did finally get chat back but I had to initiate. Update, no repairs yet, after 4 months hard to get a loaner from someone, so my wife is content to just be able to get to work and go out of town to conferences she's held off while repairs were being made. I did fix patch myself, they offered to fix but it's 2 screws and she needed it fixed. Trying to organize date to take back, with promise repairs would be done same day. My wife did ask to share 2 more photos of damage to hatch they just painted over and did not fill, from removal of old emblem and sander marks on glass. Today she looks and find paint runs in door jambs and more touch up jobs that were not great. read more

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customer service is terrible went four weeks in a row for a key to get programmed and the technician is "to busy" had me waiting 20 mins to tell me that read more

I am from out of town (2 hours) and I called the dealership, they took my application over the phone and gave me a quote on my trade in. I was told to come in and I did, early morning and I was able to close on a deal by lunch time. They were good to me and my salesman Francisco Zepeda was honest and treated me good. I met his dad Rick who also works there and he was a down to earth gentleman. The sales manager D. Garcia was good to me and I was impressed with the way they handled my transaction. My wife ended up doing business with them and she ended up buying a vehicle herself that same day as well. We were there a bit longer during my wife's transaction but it was worth it since she ended up getting a brand new vehicle herself. Now I've read the other comments here and they all seem to deal with getting service done on your vehicle. All I know is the sale part went smooth for us and I really appreciate the way they took care of us. read more

Vara Chevrolet - Waiting area... - Car Dealers Near Me - San Antonio, Texas

This place is TERRIBLE my wife brought her car here they said they could fix the damage told us they would use ODM parts We looked at the itemized list and it was all cheap after market. Could not get the front bumper to fit right. Then they would ghost us and not reply back to phone calls. Had to take it to another place and they laughed at the work that was done fixed it with no issues. read more

OK, I was in the market for looking for a new truck, but it seems there is a problem at this dealership. It's reading the customers request. It's not hard. You read what the customer would like and see if you can work with that, but I guess it doesn't work at this dealership. I specifically sent a message to the sales manager, requesting information on vehicles, but not till this time and this date, then I requested to be addressed as Mr. Not on a first name basis. Well, I guess somebody did not read messages or did not understand the English language because I'm getting emails When I request not to be bothered till this time and date they can't get that right then they can't get my name right because they're still calling me by my first name so I thought to myself if they can't get these two simple request now then I'm at the wrong dealership Lesson learned you lost a sale because somebody did not read the customers request and end story you blow it let me find a dealer. There is more orientated to the customers request. you get one star to push it through and actuality at zero. read more

They sold My wife a Lemon And when they supposedly fix it , the car drove worse, she took it back again so she had to get a loaner from them which we had to pay for and get more added insurance. We got the insurance there was a minor accident, they started bullying my wife trying to make her pay $1000.00 deductible but it was supposed to only be $250.00 for the portion of the insurance that covered the loaner. They are holding my wife's car hostage at the moment. Even my insurance told them that the deductible for uninsured motorist is $250.00 DON'T BUY A CAR FROM THESE BULLIES... they are Mad because they had to fix the Lemon or give a different vehicle... They are on the scrupulous... BULLIES read more

Literally sold the car as I was in the middle of buying it, I even asked to put a deposit down to save the car. We are working numbers, and then the dude just randomly says the car has been "sold" to someone else. Even after I agreed to their BS $3000 upcharge for their fake "ceramic coating" that literally costs them about $200. Place is shady AF I see why they have a 2-star rating. Just looked. A week later and car is still there. They just straight up lied lol. I guess they are hoping to get a markup or something--THEN JUST SAY THAT WTF??? read more

If I can give negative this will be a negative star. Service is really bad. They lied to you. They keep saying the truck will be done tomorrow. I have my truck there for re-call for 2 week. Total of 3 recall and 2 concerns about something need to be fix. After a week I keep asking is the truck going to be ready . They keep saying tomorrow but after 2 weeks I finally get to speak with other reception and find out the part just order. So after all of 3 re-call only 2 recalls got fixed and other 2 concerns haven't been resolved. So I asked for a loaner because there a program if you have a recall you can have a loaner . Guess what they said we doesn't have a loaner !! This place is so unorganized they just want to sell you a car but doesn't want to take a responsibility afterwards. I hope you guys take it more serious and I don't want to go back ever again . And if you don't believe me you can look at other reviews about this place on google . read more

Domingo Vara Chevrolet has never failed us on maintainenace for our vehicles. Affordable and dependable workers and great customer service! read more

Vara Chevrolet - The line for service - Car Dealers Near Me - San Antonio, Texas

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Very bad customer service Employees are obtuse I don't recommend this place I brought my truck in to be serviced Had bad experience spoke to mr David vara he informed me that if you did not purchase your vehicle their your not considered to be a valued customer Also the mechanic did not put protective Paper on my seats and floor board and got the truck back on empty Really. Please buy your Chevy from any other dealer. I just want to thank sequin Chevrolet for the best customer service read more

This dealership is absolute garbage. Customer service does not exist at this establishment. Specifically, Richard Trevino has been extremely unhelpful and the child named Jade who works here needs an attitude adjustment. Do not allow this establishment to provide service to your vehicle. They will keep it longer than they agree to and won't provide you with any updates, just excuses. What a joke. read more

TERRIBLE TERRIBLE TERRIBLE TERRIBLE! Horrible customer service! David Vara should really give up the family business. Customer service and knowing how to talk to people is just not for him. They had my truck BRAND NEW truck for 30 days to fix a small problem and never got to fixing it. They never answered my phone calls and gave me the run around. While my truck was there they scratched it and didn't want to fix it. Then they said they would fix it. Another 16 days go by no answer, no call back, and still no truck. The manager David Vara was vulgar and rude. read more

don't ever take your car here for collision repair, they will do a horrible job take months and act like it's your fault, unprofessional and rude, this establishment is a complete joke... read more

Would not Purchase from them ever again!!!! Just spoke with one of the owners David Vara who was very sharp on answers and had no compassion what so ever on my issue with truck leaking water. As a owner I feel he could have offered more than just what the manufacture allows. if that was no so I feel the service department would have never asked me to reach out to him with my concern of truck leaking into the cab. I am employed with a company where anything we sell no mater the manufacture we will own up to the sell because at the end of the day it is our name that is on the line as the seller. I am so dissatisfied on how the owner handled my call and discussion and did not offer anytime of assistance. i will no longer purchase from Vara ever again and I will be certain to let anyone and everyone that will listen to me not to take them any and all business read more

I was wanting to get an oil change sometime this week. Lady on the phone was very rude. She told me this week there were no open time slots so my only option was to walk-in and maybe they could get me in... which I completely understand as I have worked at dealerships myself. It was just the woman's tone and almost annoyance with the fact that I had called in at all. Not awesome experience with her customer service, probably won't ever take my vehicle there. read more

My truck been in shop since January and gave it back to me 3 times never been fix ... idk what's going on at vara but they suck !

Still have my car in the shop for 3 months and it's been ready for 3 weeks there is no communication between me and the service advisor. They said it would take up to a month to finish and there was always a excuse on their end on why they still not completed the car and now it's ready for 3 weeks and they waiting on payment issues with my insurance when they should of looked at in the beginning. Worse experience I ever had with a company and especially with a big company like Chevrolet you would think they have their stuff together but guess not. read more

Too bad can't give them a half a star. Dropped off a car for AC problem and it's been sitting at the service department for a month. Then when I finally got a hold of someone, the estimate changed twice. Mr. Reyna is a hard person to get a hold of and he's terrible at retuning calls. Another issue, I was told they were waiting on a approval. Yet no one told me anything about the car. Called them back again to follow up, gave my approval and was told it would be ready on Thursday. Nothing. I called again to check on the car and again they said "we were approval. l gave them an approval."I tried everything even by speaking to Mr. Vara, which it didn't no anything, no results. The car was supposed to be ready on Thursday but wasn't. Now it's another excuse. They're either short staff or haven't received the parts. Let me remind you, the quotes change. Excuses change. Unreliable. Unavailable staff. read more

I can see why this company has 2 stars. The businessmen are shady and try taking advantage of their customers. They significantly lowballed us for our trade-in (by several thousand dollars) and then when we showed them offer letters from other appraisers basically told us to get lost - after putting a 1000 deposit down for the new truck, going through all these hoops and dealing with their clerical errors the entire time when it came down to brass tacks. I highly recommend going elsewhere and dealing with professionals - not scummy salesmen who try to rush you through a process and put your signature on lines that don't make sense. read more

Guess it wont matter much since their star rating is a 1.8. Got a recall for my airbags so i take my vehicle in to Vara Chevrolet. Everything went smooth till i go my truck back and the red light was on to service my airbag. I didnt even leave the parking lot and went right back. They took my truck back and eventually they came back saying my light was on when i brought it in, i told them i would have noticed a red light on. I didnt take it in because my airbag light was on but only because i got a recall notice on airbag. So now I'm driving a vehicle that the airbags don't work and puts me and my family in danger if by chance i get into an accident. read more

If I could leave a zero rating I would. I dropped my car off on Saturday morning10/16/2021, never received a call that it was ready or not. Then when I called to see what is going on, I am told by the receptionist, well all the service staff left and they didn't leave any keys up at the front. The lady who received my call was nice and tried to help, she said the service manager would be meeting me at 6:00 am in the morning 10/18/2021, so I could get my car. Well that didn't happen, I had to try three people who gave me the run around and told me wait until we open at 7:00am. Finally at 7:00 am after waiting outside the building in the cooler weather, with my children. I get my key back no apology, no explaination, nothing.. my car wasn't even touched. I WILL NOT EVER BUY OR RECOMMEND THIS DEALERSHIP! THEY ARE HORRIBLE! read more

Vara Chevrolet - Car Dealers Near Me - San Antonio, Texas

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Eight months ago I contacted Vara Chevrolet to inquire about buying the soon-to-be-released Corvette Z06. They added me to a list as #1 position. Over the next 6 months I contacted them to see if I need to take further action. On one occasion I spoke to the sales manager, Ralph, who confirmed I was first on the list. I also received an email response stating that I was #1 on the list. Ralph, the sales manager, did not respond to my phone calls over the next several months. I finally decided to call one of their salesmen. The salesman said that they started taking deposits and I'd be #19 if I wanted to put a deposit down for the car. I would have gladly put a deposit on the car if they'd contacted me as expected, but no way would I do business with a dealership that didn't contact me as expected months ago (not to mention they never returned phone calls). This was a horrible customer experience. I will buy the car elsewhere and I recommend others do not do business with Vara Chevrolet. read more

Don´t belive them when they say it´s a soft pull on your credit report. It´s a hard one, it brought me down 20 pts (yaiks). It seems to me that they are used to practice giving false information and hopes. Not cool. I recently came back to the US and am rebuilding my credit history, definitely not with them, ever. read more

Dreadful service for part of michel , my truck was siting there in the sun for more than three weeks and they didn't even fixed it

David Vara is the best his personal service and friendliness to myself and my husband went above and beyond what I've ever seen from an owner of a business Mr.Vara is the real deal not fake in any way shape or form,you can't find his level of service much anymore.And the cars& trucks they sell are sure to please you to I love love love my 2008 Pontiac Grand Prix I bought from them with super low mileage too!Im sad to say it got hit by lightning and the computer no longer works now,but that car has been so good for our family I'm going to miss it tremendously.If you want great service ,great cars@ a great price go to Vara Chevrolet see David Vara you won't be disappointed. read more

Total disappointment We fell in love with a truck at Vara Chevrolet. It was out of our price range so we asked the sales person Mr. Young if the price was deformable and he said yes! So we agreed to go for a test drive and fell in love even more with the truck. We ene in to talk about the price and then Mr. Young changed it up he said the price was not negotiable. Out budget was 30k and the total for the truck we wanted was 33k. We wasted our time in a big way and he got our hopes up. Even Mr. Vara came out and said I'm sure we can work something out but that turned our to be not true. They didn't negotiate at all. I would not recommend this dealership they give you false information to get you to stay and then don't follow through. read more

I brought my ten year old vehicle here to get a diag check in the AC due to it not blowing cold air, along with a clicking noise. I was told that the diagnosis would take 3-4+ days, the potential repair being 1-2 days. I did not hear from the dealership for days and when I called they mentioned that they repaired something to do with a recall. They explained that it was required of them, which is fine and all, but they failed to inform me of this beforehand. They also failed to call or message me with an update and quote on the vehicles needed repair. I did not get my service done here. read more

Terrible experience. I felt like I was lied to from day one just to make another sale. From ordering my 2023 C8 Corvette I was told one thing and 16 months later when my vehicle arrived I was told something else. I had to argue with the sales manager and the owner just to get what I signed up for. My parents bought several vehicles from them in the past and now I realize why they stopped. This was my first and last purchase with them. read more