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    Ferguson Plumbing Supply

    1.0 (1 review)
    Closed 7:00 am - 5:00 pm

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    Ace Hardware

    Ace Hardware

    (11 reviews)

    $$

    ACE hardware on John Tyler Highway is the most pleasant place to shop. As soon as you walk in you…read moreare greeted at least 2 times by someone who is eagerly willing to help you and answer any question you may have. When you are ready to check out there is a cashier named Ms Pat who may just actually be the happiest person on the planet. She is the epitome of kindness and graciousness. You would swear that have actually known her all your life. I HATE to physically shop, but I can go to this ACE everyday if I have to. Sorry Chic Fila there is one place that may have you beat in terms of customer service! (Ace on John Tyler in Williamsburg Virginia)

    Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

    Lowe's Home Improvement - Measurements of a 24" tile that should have been divided in half for the next row.

    Lowe's Home Improvement

    (59 reviews)

    $$

    Selection of any other Lowe's. HOWEVER, horrible customer service. I mean associates walked past me…read morewhen you are loading ply wood, concrete, and shingles. All heavy things. Not once did they help me. They walk by on their phones, it's not like they were doing anything. The general Lowe's customer service experience across Lowe's is a problem. I mean you then ask for help and now I'm the burden?? Like you are on the clock. Managers need to get on this. This is sad. Also there are a lack of available dry wall carts and flat carts.

    Hopefully this is the Poor Boys that was contracted out through Lowe's. I hate to leave a bad…read morereview for the wrong company. Here goes....I purchased an exterior back door, accent window above the door and storm door from Lowe's. Poor Boys came out for the job. First issue the door leaked inside my home. They came out said there was no corking. Second issue, the storm door screen defected. They replaced the storm door. Now the storm door leaked. They came out again, said installer didn't cork around the door. Third issue which prompted me to leave this review, the exterior door sticks and I have to really push on it to open. Poor Boys came out yet again, made adjustments but ultimately said the reason for the sticking is the type of door I selected and the way the sun beams makes the door swell. Ok....so I guess I just have to live with it. But wait, there's more. My neighbor also had an exterior door installed and I noticed that the hinges were carved out on her door. Mine were not. SMH. By the time I realized this my warranty was expired. I still reached out to Lowe's who agreed to have the installer come back. The installer stood me up again. Oh, I forgot to mention through out this whole process Poor Boys stood me up 3 times. 3 times I took off from work. So this last time they were supposed to come out, they gave me 2 time frames. So, naturally I waited until 2:30. Lowes called back and said they came at 3:00. But also said that cutting the hinges on the door is not part of the installation!!!! OMG!!!!! That's probably why my door sticks. I WOULD NEVER GET ANY MORE WORK DONE THROUGH LOWE'S, IF THEY ARE SENDING POOR BOYS. ALSO, THEY CHANGED THEIR NAME TO HOME INSTALLATION EXPERTS. BE WARE!!

    Ferguson Plumbing Supply - hardware - Updated May 2026

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