We are renovating our forever home, and was told by my architect to go to Ferguson to gather information and specifications on my kitchen appliances.
I was dismissed from the get go! I walked in and when I met with the lady I was supposed to meet with, she was rude, and did not help me at all.
She could not wait to get me out of the store, and back to her desk!
I could not believe it! I was one of two customers in the entire place.
I left, very dissatisfied and disappointed, to say the least.
Customer service does not exist whatsoever! It is not their first priority.
I emailed them requesting a quote and specifications to the appliances I was interested in. However, I have YET TO THIS DAY to HEAR from them! It has been over one week today.
Therefore, and as a result, the very next day, I went to their competitor, and received the best service imaginable.
I now am going to be ordering and purchasing my new appliances from Builders Source Appliance Gallery.
They took the time to listen, answer each question that I had, and printed, and emailed me the exact specifications for each appliance that I was interested in.
They were straightforward, and did not make me feel like I had no idea what I was talking about. read more