I'm David great place and awesome customer service highly recommend this place for all your…read morefurniture needs

We bought some things from here when we first moved to El Paso and they were super friendly! I…read moredefinitely recommend them!

wish i could give 0 stars honestly , horrible customer service they were rude and with no manners…read moreat all not only from the warehouse but also from the sales people .

Back to Mattress Firm to see Phil White regarding their new Pure Carr Premium Bedding +. This is a…read morenew technology bedding with breathable fabrics. Love their duvet cover with cooling bamboo! I took advantage of their Holiday special which was really great deal. Service here is really good with a very friendly and dedicated approach to sales.

Fernie the sales manager is a good salesman in trying to convince you in selecting a mattress. When…read moreit comes to delivery of mattress is another thing. They put down within a month you will receive all merchandise and when a mobth comes they come out with many excuses that not everything came in. So it basically took almost to months to receive everything. The service really sucks. I do not recommend customers to shop here.

Warning to all looking to buy a mattress here. Take time to read all the 1 and 2 star reviews…read more Wish I could leave 0 stars. My advice to you is go buy somewhere else. Buying a mattress is a big investment. You should invest your time and money somewhere else that truly cares about getting you into the right mattress. I will not be buying from Popular Mattress ever again. I will tell all my friends and family to stay away from this place. If you are curious to know why I feel this way, read below. We bought our mattress during the Home and Garden show in 2023. The salesman, Fernie, was great initially, told us about promotions where we got free pillows and free upgrade to the base. Fernie promised that he would help find the right mattress for us. Anyone who has shopped for a mattress knows that it takes a while before you know if you bought the right mattress or not. (FYI- Don't believe the salesman if he says that they will help you with trying matresses until you find the right one.) We opted for the split king Temperpedic because my wife and I like different firmnesses. My wife and I were excited about our new purchase and couldn't wait to get better sleep. Our bed arrived in late March. We slept on our new beds from April until September. We gave them an honest try before we contacted Fernie to help us. In May 23, we wanted to return the mattress for a refund, so we contacted Fernie about returning the Mattress . Fernie had an emergency and didnt get back to us. When he finally did get back to us, he told us that a return was not possible but that he could help with an exchange. We instantly had buyer's remorse. I told him him that we would not have bought the bed if we couldn't return it. We were upset. It took us a while to cool off. We felt like we made a mistake buying from this place. We recalled Fernie had said that he would help us find the right mattress in our initial meeting at the HG show so we gave the exchange a shot. So we went into the store, and Fernie helped us with an exchange. The new bed arrived a few weeks later. We slept on this mattress from September '23 to March '24. My wife and I were not getting restful sleep. We spent some time out of town during the fall and holidays. Then my wife had knee replacement surgery in January. If I knew what I know now, I would have contacted Fernie sooner than I did, but I put my wife's recovery ahead of everything. I figured with her limited mobility, it would be better to wait until she's stronger and fully recovered before we go moving furniture around in the bedroom. We would deal with the matress until then. Again, we were not getting restful sleep at night, and it was impacting my wife's recovery. I texted Fernie about our discomfort with the bed in early April. Fernie wasn't as responsive as he was when he was trying to make the initial sale. When he did respond, he said that he would need to get with the owner about another exchange, and he threw in that it had been a year since our purchase and that the comfort trial is only for 1 year. I contacted him a week into April; we got our bed initially in late March; and the exchanged mattress in September. Shouldn't the comfort trial end in September for the current mattress? I didn't understand this as it was only a week into April. Anyway, I followed up with him multiple times, and he gave me the runaround about how he hadn't had a chance to talk to the owner but that he would let us know what they can do and that he would contact us as soon as he had an answer. So, we waited. Again, there is no answer, and I follow up again. I got the sense that he no longer cared to help us. He kept telling me a year had passed. Late March to early April is a few days into a year. I followed up again today and Fernie suggested that we go to the store; that his boss had given him approval to give us "special pricing" on a new purchase. A new purchase, not an exchange. No thanks. We do not want the same shopping experience and hear empty promises and lies again. We will go elsewhere.

I've been in here many times before, the only reason I never purchased was due to the lack of…read moreservice. The sales reps were either not at the door, see me walk in and never speak to me or I would have to hunt them down just to ask a question. I have even spoken to them without them speaking back. Finally I went in and was greeted by a warm and friendly CSR. This time when I required assistance she was willing to guide me in the right direction. Being able to look around more comfortably, I noticed the store layout and how nicely organized things were. I found some really good deals. The selections are small because this is a small location but they are willing to order items for you if they don't have what you are looking for in stock.

We were shopping for a king size mattress. They went the distance to make sure we purchased what we…read moreneeded!

I purchased a set of mattresses in March of 2026. I was charged double on my credit card for a…read moresingle transaction. I notified the store immediately, twice in April, twice in May, twice in June and am still waiting for a resolution. I have been given the run-around, I have heard every excuse from "it will take 5-10 business days to refund" to "the only person who can refund your money is out". I have spoken to Raul multiple times to try to get this resolved. Raul nor the store general manager Philipp White have been able to assist. The problem is not with the product, the problem is the lack of integrity, deceitful practices and unprofessionalism you will experience if you chose this company to make a purchase. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY! THIS IS FRAUD!!!

Counter guys are very knowledgeable and helpful as always. Great one stop shop for HVAC needs.read more

Muy buen servicio y excelente personal !! Espero volver a hacer negocio con ellos muy pronto.read more

When in need for appliances you ought to consider Builders Source Appliances. They are the…read moreproviders for quality appliances such as Sub.Zero, GE Monogram and GE, Woolf, Thermador, Bosh, Jennair, and many others. They also have Blue Star that is US made in Chicago and professional grade! They offer financing through Wells Fargo as well as many special sales during Labor Day weekend. Tony Z. is my go to salesman who so helpful and offers deep knowledge. They also have a great service division where Kelly will always go out of their way to help.

Service from helpful knowledgeable staff and the selection is worth the trip great product quality…read moreas well.

I always have trouble getting waited on when I am in there. This time, I needed keys made and went…read moreto their help desk. No one there. I waited. Nothing. I was in plain sight of the women af the cash register. Not one offered to get someone for me or help. I am not going in there again.