Home Depot is my favorite home improvement chain. I even own Home Depot stock! So, my experience…read morehad to be terrible to give this location 1 star. In short: I placed an online order for two items that were both shown as being in stock. Got to the store, only one item was actually there. So I cancelled the online order and bought the item they had. Simple, right? Yes, except for one thing: getting my money back for the online order. That took over 3 months, more calls to this location and corporate Home Depot than I can count, and finally I had to file a BBB complaint against corporate HD. As soon as someone with a brain saw my complaint, they immediately refunded my money. But I can't get back the time I wasted, and I really don't appreciate the numerous times when I called this location, had someone tell me they'd look in to it and call me back quickly, and then didn't - ever. This store is poorly managed.

We are doing a complete update on our townhome here in Ft Collins and frequented the Home Depot off…read moreMulberry street. Honestly, best customer service ever. We have never been to a better store than this particular location. Every time we purchased paint and a load of other items, we got great help from all of the employees we encountered. We were referred to Francisco Mendoza, a contractor affiliated with Home Depot to install our butcher block counter top and we hired him additionally to replace the windows as well. This gentleman was incredibly honest and his crew were very hardworking and accurate. They did an unbelievable job for us-even replacing an installed window that was defective after installed. Highly recommend this contractor and this particular Home Depot store.

I am so delighted with high end new appliances purchased and installed through sales rep Steve…read moreGrandbois at Specialty Appliance in Fort Collins. I researched to the nth degree for years before custom building our new home. Decided on Wolf for our double griddle cooktop, Vent-a-Hood, Sub Zero, and mostly Miele appliances due to the fact that Miele lets you plumb your combination steam oven (my favorite appliance by far), 30" wall oven, and then their superb coffee maker, while Wolf does not. Our 2 Miele dishwashers are the best in the industry. Steve is the perfect appliance design pro, methodically working with our custom cabinet maker to ensure rough installation was a snap with super smart pro installer Victor and crew, and it was. Don't know who these miserable reviewers are here... We had an outstanding purchase and install experience with Specialty Appliances. I just wanted to say so. Thanks guys!

Horrible scheduling. Dysfunctional system. They don't call you back. I had set aside a day for a…read moreinstall. Had to call to confirm since they didn't as they said the would. Was told l would get a call back that day and then they didnt. They don't seem to care about your time. Asked for a refund as again today told they can't help me with the scheduling Now l can't even get the refund and need to get a call back which they don't call you. Incompetent and stressful being a customer. So wouldn't use especially if you need an install as it just doesn't happen with them. Had used them before and took 3 times to get the dishwasher installed as first two times the dishwashers were damaged. Tried again with a microwave but after this will not use as wanting to also get a friddge and new washer/dryer. When being a customer is this stressful its just not worth repeat business.

My old washer had to be replaced since the motor and bearings were shot. Since my dryer was still…read morein good shape, I kept that and they were able to install the dryer on top of the washer just like my original set up. I live in a town home and only have space for stackables. The washer has been working well for over 6 months. Pleased to have saved money without having to buy a new washer and very happy with their professional installation.

This review is long overdue! We moved to our new house in September 2015. When shopping for a…read morewasher and dryer, we decided it would be best for us to buy used. When we went to visit this place, we weren't sure if we were in the right place. They are located amongst auto repair shops. However, I am so glad we found them! There was a decent selection of gently used washer and dryers, many were even matching sets. The owner was very knowledgeable about the products and helped us find something dependable. They delivered for a very reasonable fee and were easy to work with. When our washer stopped spinning, they honored our warranty and repaired our machine. They even gave us a loaner while it was being worked on. They went above and beyond to take care of us and we truly appreciated it! It is now February 2017 and our washer and dryer are working great!

This is a great repair service. Mike the owner was able to diagnose the noises coming from the…read morewasher in a few minutes. Two days later employee Nick came out and fixed the clutch and coupler and now the washer works perfectly without crazy banging noises. Very professional and easy to do business with, Local Motive should be on everyone's list for appliance repairs.

Very responsive and accommodating. Diagnosed the issue quickly and set up a date to make the repair…read morequickly. The tech was very friendly, professional and knowledgeable. The repair was made quickly and for the quoted price. I would highly recommend!

We purchased a washer/dryer set from this store. They dropped it off the day of closing on our new…read morehome. We paid for them to install everything including hoses and dryer duct, however they failed to do so. They to this day haven't refunded us for that. We left on vacation the next day and when we came back and started up the dryer for its first use it screeched worse than nails on a chalkboard! They returned to our home to service the dryer a week after contact, suspiciously with the exact parts needed to fix it without ever having seen it to troubleshoot... The dryer received new rollers. They were also asked to change out the dial as it was nearly seized and took brute force to move it for selections. It worked fine for a few weeks then.... it didn't..it completely stopped working. They now show up to our home mind you for the third time in less than 2 months of ownership of these gently used, refurbished like "new", only cosmetic! appliances. Great Salesman they are but follow through is lackluster and like a bad night alone on NYE leaves you wanting.. Anyways they sent out the serviceman again with a new motherboard to get the dryer back up and running. Well all was fine as you may be guessing for a few more weeks, but here we are again and ALAS! more issues. Save your sanity as their customer service is horrid. I asked Samantha, an inept employee with the personality of a potato, if it was common for their "refurbished" appliances to be such lemons. She said, "No, not usually". But the other 1 star reviews big to differ. No refund honored, they wont even send someone out to pick up their useless appliances to help a customer make way for BETTER. Samantha's retort is they wouldn't feel comfortable taking appliances without giving over money. But isn't that their business model now?! Get junky appliances spruce them up to work for a day then bail? Reminds me of the scene where Harry Wormwood(The Appliance Store), the sleazy car salesman, from the screenplay Matilda sells Mrs. Trunchbull a POS car(Washer/Dryer). "Wormwood! Sell me a lemon? You're heading for the chokey, young lady!" Do yourself a favor, you read this far, just don't...go buy somewhere else and save yourself the headache, like the one you got reading this long a$% review..

The Cupboard is one of my favorite stores! Great cookbook selection, and an unparalleled selection…read moreof kitchen gadgets and bakeware. It's also a good place to go to get international shelf-stable food and treats, particularly from Europe.

This review is specifically for The Cupboard's knife sharpening service…read more I had several issues with the service: I was told the sharpening would take 48 hours. No one contacted me within that timeframe, so I waited an extra day and called myself. Only then was I told it was finished. The knife came back with a burr on the tip that I had to remove on my own. A sharpening service should inspect their work and handle basic finishing before returning the knife. The knife was damaged, and nothing was mentioned to me. It looks like a mechanical sharpening tool was used, and it left a noticeable gouge in the finish. This is a $250 Benchmade pocket knife that was essentially like new. Overall, I'm very disappointed. The communication was poor, the knife wasn't ready when promised, the finishing work was subpar, and they damaged an expensive knife without acknowledging it. I only noticed the damage when I got home. While the knife still functions, it's extremely frustrating to have your property damaged and not be informed.

We purchased a Speed Queen washing machine in mid March. They had it in stock. Knowledgeable sales…read moreperson. Easy to speak with. It's been about 2 months now and there is NO buyer's remorse. We are well pleased with the sale, the installation, and most importantly the product. No regrets. Excellent company to work with. Yes, 5 stars.

They are anything BUT quick! Had them out before the holiday to "fix" a dryer. It worked for 2…read moreloads then the same problem returned . They closed 3 days for Thanksgiving, then the weekend. Left 2 messages on Monday, no return call. Left another message on Tuesday only to be told the earliest they could "warranty" their work was 7 days later. That adds up to a 12 day wait for service. Compound that with a snarky service manager who clearly sounded annoyed to return the call and had no interest in customer service - no thank you. i recommend you find another repair center!

Customer service was amazing not only on phone but in person Very helpful and the prices are great…read more They cut wood to length you need

Eryn is fantastic! I just finished placing a window order with her and she's done an amazing job…read morefrom start to finish. From the moment I first contacted her it was clear that she possessed a thorough knowledge of the products and cared deeply about providing top-notch customer service. She has been very helpful with answering questions and responding to emails quickly. I can't recommend Eryn highly enough!

Located in my backyard, thankfully. I shop there for holiday gifts and other things I need to…read moresparkle up my cheer.

Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store…read morein Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace.