I was looking for a place to take classes and build confidence, so I reached out for more information. I'm deaf, so communication and accessibility were important to me, and I wanted to make sure we were aligned before committing.
I initially emailed but didn't hear back. After waiting a few more days, I emailed again and still received no response. I then tried calling through relay, but relay reported no ringing. Texting ended up being the only effective way to communicate, which worked best for me. Daisy responded via text, and after some back and forth, we agreed on a date and time.
Due to a storm, the class was postponed to the following week. We agreed on a new date and time, but after that agreement, I realized it conflicted with my updated schedule from another commitment. I reached out via text to ask if we could move it to a later time, and Daisy agreed. A few days later, my schedule changed again, so I politely asked if it might be possible to push the time back once more, while also stating that I understood if it couldn't be changed.
After that message, I never heard back and was left on read. On the day of the class, I texted to confirm that I was still attending at the agreed time and was again left on read. When I arrived at the location, I waited for a while and tried texting, only to realize my message did not go through as delivered. I asked a friend to call the number, and Daisy texted my friend asking her to text instead. My friend explained that I was already at the location waiting. Daisy read the message and never responded to either of us.
While I understand that requesting schedule changes may have been inconvenient, completely failing to communicate, not showing up, and ultimately blocking me is extremely unprofessional. I chose this place because of the positive reviews, but unfortunately, I cannot share the same experience. This is why I am leaving a one-star review. read more