A terrible experience. I ordered my windows more than six months ago, in April. I was given an eight week timeline. About three weeks ago, the finally called to schedule installation, but when they arrived they only had half of my windows. It turns out that someone at their warehouse had broken the other half, and no one had thought to tell me. Now it's mid October, the Green Ontario rebate deadline is looming, and there is no sign of the rest of my windows. I requested that they send me paperwork for the ones that have been installed so that I could at least get part of my rebate, and they have not done this. Their customer service has been terrible, despite the fact that they claim to take great pride in it. I stand to lose out on $4500 because of their negligence. Take your business elsewhere! read more