After shopping around and receiving quotes from 4 different roofing companies, we decided to go with Rancourt Roofing. Our decision to go with Rancourt Roofing is based on how it conducts business with us prior to signing to contract and the product they use. Professional, non pushy sales techniques, and the best product. We like to thank Scott C. for his availability and willingness to provide prompt responses throughout the project. The crew is also friendly, polite and professional. I definitely recommend Rancourt Roofing. Thank you Scott again for excellent customer service. read more

Very satisfied customer. Sent them an email on Saturday, January 2nd, not expecting an answer before they returned to the office on the 4th, but got an email response on the Sunday, even when their office was closed for the weekend. They sent someone to come and check on Monday, and right away he went on the roof, took pictures and came knocking on my door to show me that some shingles were missing. He went to the store right away to go match my shingles and came back to fix the issue right away. Thank you so much for the quick and friendly service. I know who I will be calling when I need to replace my whole roof - Rancourt Roofing for sure - without a doubt. Sue Séguin read more

Terrible experience. The company is really bad at writing estimates, and left huge holes in my roofing. They ignored issues, didn't inform me of them. and later told me they had written them down but told me nothing about the issues. In the end, the work I paid them to do was not even the work my roof actually needed. Do not trust them to tell you what is going on with your roof. If you can't go up there and look at it yourself, do not trust them to do it. They claimed they were sending a building inspector after the job, but never did. They claimed they took photos of the work after it was done, but never showed it to me. I could never see a final report. They left the eaves full of debris, and left packaging and roofing material wrapping on my roof, which blew off. It's like they just skipped the last day of work where you would clean up and collect your materials? They left tools up there, and parts from a nail gun around my yard, along with some bungee cord. Very bizarre. Very dangerous. My follow-up with the company was not helpful. The customer service is not good. I had to pay another roofing company an additional $2000 to complete the job. All the roofing is subcontracted out and the main company owner has no idea what is happening out on the job sites. If you get a bad team doing your job, you're just out of luck. No accountability from the company. read more

Rancourt Roofing - This part from a nail gun was left in my yard by the Rancourt roofers. So dangerous. (It got rusted later in the rain) - Roofing Near Me - Navan, Ontario

Excellent service; work done as scheduled, on time, no surprises. Great customer relations; good communications with customer. Highly recommended. Special mention to Gaëtan! read more

Very professional and courteous service, from the workers, to the salesman to the owner. Answered all our questions promptly. Great price and excellent product. read more

After the first windstorm of the year, I got Rancourt to do an emergency repair while I waited for my insurance company to set me up with their "preferred vendor". They were fast, friendly and efficient, even going so far as to put some tarp down on a section that was exposed to the paper without us asking for the extra treatment. Several months later, after repeated disappointment with my insurance company's team, I called them back to get the whole roof done. They offered the best price we'd seen. In between booking them to replace the roof, and the start date, a tornado hit Ottawa. They went so far as to check the roof in the interim while they worked on the emergency repair calls. Upon completion of the work, we could not be happier. The roof and the gutter guards look fantastic! read more

Rancourt replaced our downspout which was damaged by the 2018 tornado. The man did an excellent job and the new downspout is fastened better than the original downspout (the original one was done by a different company). We were pleased with their service. read more

I am not a client of Rancourt Roofing nor would I ever be after what I have experienced. My neighbour and I share a driveway as we are each in a row townhouse. On Oct 11 an employee of Rancourt Roofing rang my doorbell and asked permission to use my driveway for about 1 hour since they needed both shared laneways for their truck in order to start repairing my neighbour's roof. I said yes and I moved my vehicle on the street. Once they were done, the same guy rang my doorbell again and asked if they could use my laneway again the next day, on Oct 12, but this time for the whole day, starting at 7am. I hesitated because you can't park on the street for more than 3 hours without risking getting a ticket. In the end, I agreed and parked on the street right in front of my house blocking their trailer. I figured if a by-law officer came by, I would probably be ok there. But not only did the approximately 10 roofers use my laneway (with my permission), they also used my front lawn and my front porch/entrance (WITHOUT my permission). They had a bunch of crap on my lawn, they sat and ate their lunch on my lawn and at one point blocked 3/4 of my front entrance with 2 large pieces of wood. My son's friend struggled to enter our house and asked the guys to remove the wood. They said yes, but didn't. 10 minutes later my son asked them again and they finally removed the wood that was blocking our entrance. Given how incredibly disrespectful they were of us and of our property, in retrospect at that point I should have went outside and insisted that they leave my property immediately. But I didn't. I allowed them to stay. The last straw was when I came home at around 7pm after having been out running errands and noticed that they were all gone, they had picked up all of their stuff from our lawn but left their big dump trailer right in MY laneway (WITHOUT MY PERMISSION)!!! Which meant that I would have had no driveway for my 2 vehicles overnight. I called their office which of course had closed at 4:30pm. I left a voicemail and told them that they had until 9pm to send someone to pick up their trailer or I would get it towed. Since I wasn't sure if anyone was going to hear my voicemail message that evening, I also sent an email and a Facebook private message after I found them on Facebook. Someone replied to my FB message and at 7:30pm, they sent someone to pick up the trailer. Following this, I sent an email to the office where I included a couple of pictures (one of which I am attaching here as my profile picture which shows all of the crap they put on my front lawn without my permission) and asked them to reply back to me with an explanation for all of what had happened. I have yet to hear back and I assume it's because I'm not a client so they probably don't give a crap. So I will at least post a review here so that others might think twice before going with this roofing company. I can't comment on the work that they do but I can at least say that they are very, very unprofessional, disrespectful and careless when it comes to the properties of their clients' neighbours. In my opinion, all of those roofers responsible for everything that happened yesterday and especially for leaving their trailer in my driveway without my permission, should be fired! Based on my own personal experience and the lack of reply to my email asking for an explanation from their main office, I would never recommend this company to anyone!! I wish the site would allow me to put a 0 star. Because 1 star is too much. read more