I had an excellent experience with Dr. Brandon Heiberger at Immediate Care on September 23, 2026…read more Dr. Heiberger was direct and to the point, which I appreciated, and he also took the time to answer my questions and never made me feel rushed. What impressed me most was that he actually reviewed my chart and the medications I take before prescribing anything.  He explained that one of the cough medications I had previously been prescribed could interact negatively with Venlafaxine, which I take, so he prescribed a different cough medicine instead. That may sound like something every doctor should do. Still, in my experience, this was the first time during an immediate-care visit that a doctor had clearly reviewed my medications closely enough to recognize a potential interaction before prescribing treatment.  I was genuinely impressed by his attention to detail and the care he took in making that decision. Dr. Heiberger is an excellent doctor--knowledgeable, attentive, straightforward, and willing to take the time to listen closely. I would absolutely recommend him to anyone seeking thoughtful and thorough medical care.

What an amazing place Dr. Galloway was kind enough to see us right away and get us taken care of…read more Couldn't ask for better care one of a kind.

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

Extremely disappointing experience with Physicians Regional Healthcare…read more I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront.

Please go and visit this place before sending anyone there. Try calling them for days and see if…read moreyou get any response. The place is in such disrepair it is shocking. It took 4 days to get a human and I've left so many voicemails I've lost count and no reply at all. The patient that they accepted is in chronic pain from broken ribs, fractured ribs and cervical. I had to drive down and I'm glad I did! I feel so bad I didn't read reviews and go see the place & try to call before he was transferred to the facility. please go and see, try and call for yourself.

Avoid this dump like covid. Constant fights. Police called several times in five days. My clothing…read morewas stolen. A complete waste of time. All we did was smoke and watch television. Didn't deliver on any of their promises or advertised claims.. Total fraud

Had a visit to the emergency room and received excellent care. We did not have to wait long and the…read moredoctor and nurses were very supportive.

Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

Wonderful Atmosphere, Amazing People, Good Music, Refreshments, this place was Fantastic. The…read moreladies at the front desk were so kind and welcoming, and Jill was the Bomb. I will start using them as my Primary from now on, Thank You Premier Family Care!

It is a pleasure to visit this office! Beautiful aesthetic and very clean! The receptionist are…read morevery welcoming and efficient. The providers at this office are amazing!! I love Cindy and Jill! I fully trust them with my care. I have been with both providers since 2007, and I now see them at their new practice! This facility gets you checked in and seen. I'm glad I can still see my providers at PREMIER FAMILIY OF NAPLES! Do not hesitate to see them!

Great people. Fast in and out. Great experience. I'll…read moredefinitely go back if I need their services.

Open on a Sunday and incredibly crucial! Kathy was extremely helpful both explaining the issue and…read moreasking the questions necessary to solve it in the most efficient way that worked given many complications. I'm so grateful this clinic exists and was open today.