I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

Extremely disappointing experience with Physicians Regional Healthcare…read more I had three visits at the Center for Wound Care and was shocked by the charges. My three visits totaled $5,722 in outpatient hospital charges: $2,878 for the first visit (about 30 minutes for an examination and dressing), $1,858 for the second visit (removing, examining and replacing the dressing), and $986 for the third visit, which lasted about five minutes and ended with being told the wound was healed and I didn't need to return. At my first visit, I specifically asked about the cost and was told not to worry because they would bill my insurance. I was never informed that these visits would result in charges of this magnitude. After receiving the EOBs from my insurance, I immediately contacted the wound care director. He agreed the charges did not sound accurate and said he would look into it. I emailed him the EOBs on July 7 and followed up three additional times, but never received an answer. I then contacted the patient advocate, provided all of the information and followed up multiple times with no response. I also contacted billing and clearly explained that I was disputing the charges. I was told the issue would be reviewed and someone would get back to me. Instead, after months of trying to resolve this, I called today and was told there was no record of my calls or dispute and that the account had been sent to collections. I am extremely disappointed by the lack of communication, accountability and willingness to address a legitimate billing concern. I gave Physicians Regional multiple opportunities to investigate and resolve this, and nothing was done. I will not be returning to Physicians Regional Healthcare. Anyone using this health system should carefully review their bills and insurance statements and ask detailed questions about charges upfront.

Great people. Fast in and out. Great experience. I'll…read moredefinitely go back if I need their services.

Open on a Sunday and incredibly crucial! Kathy was extremely helpful both explaining the issue and…read moreasking the questions necessary to solve it in the most efficient way that worked given many complications. I'm so grateful this clinic exists and was open today.

Quick to be seen and pleasant staff. In and out for sore throat . Location was a little hard to…read morefind on the corner of the courtyard . Clean facilities and plenty if parking.

Woke up with a very sore throat yesterday morning got to the doctor today Dr. Guidry at Marko…read moremedical group walked right in and did not have an appointment he took me within 10 minutes I was in and out in 30 minutes got a prescription so I highly recommend this place

Walked in at 3:45 with a laceration on my foot. The front desk attendant went to the back to ask…read moreif could be seen at which point she returned and said that I would not be seen and had to go down the street. Terrible service! Change your business hours if you are not going to honor them! Front desk attendant had a smug attitude, could be apologetic about turning away a patient who was bleeding and needed urgent care.

THIS REVIEW IS FOR THE URGENT CARE WALK IN CLINIC: I walked out on 3/18/24 - I was the 2nd person…read morein line when the doors opened. Somehow a person was already in the building being registered before it opened at 8am making me the third person in line. No greeting. I suspected I had the flu and felt terrible with an uncontrollable cough. In the 20 minutes waiting for the 1st mystery patient to be registered, I could not locate a mask (a child was behind me with his father) no one cared to turn on a single light in the lobby and I stared outside through the only filthy windows in the entire shopping mall. During this wait, I messaged my primary at a different provider via portal, who called me within minutes and did a telemed appt while I was still waiting to be registered. This location used to be welcoming and reliable. I dont understand the lack of attention to the details now. I will most likely try this place again because I am a patient of Phisicians Regional who has excellent care but this experience would put me off otherwise.

No longer has board certified trained professionals working in this clinic. All reviews dated more…read morethan one year are based on staff no longer present.

They were quick, thorough, and caring. All you want in an urgent care! I highly recommend!read more

My experience with Fenix has been amazing. The quality of care I have received is unmatched. The…read moreattention to detail and passion for her work that Dr Galindo displays is unmatched. I started with weight loss but will be continuing with IV vitamin infusions. Impeccable office and very inviting atmosphere.

From the owner: Fenix: Elevating Health, Transforming Lives Fenix is a…read morepremier provider of Bioidentical Hormone Replacement Therapy (BHRT) for men and women, as well as weight loss and wellness solutions designed to restore vitality and optimize health. Our mission is simple yet powerful: to help individuals reclaim their energy, balance, and overall well-being, empowering them to thrive in every aspect of life. Expert-Guided Hormone Optimization At Fenix, our dedicated medical professionals take a science-driven approach to hormone optimization, ensuring comprehensive health management under expert supervision. Hormones are the key to vitality, influencing everything from metabolism and blood sugar regulation to sleep, libido, and overall wellness. Our cutting-edge treatments are designed to restore balance and maximize performance, helping patients look, feel, and live their best. Personalized Care, Tailored Results We recognize that every individual is unique—from hormones and metabolism to body composition and immune health. That’s why Fenix offers customized treatment plans based on in-depth lab analysis, personal health goals, and expert medical insight. Our patient-centric approach ensures that each plan is designed to deliver real, lasting results while supporting a healthier, more vibrant life. Experience the Fenix difference—where science meets vitality, and your best self begins.

Last April 2019, I spent a wonderful week in Marco Island. One afternoon, I had a little accident…read morewith a beach umbrella and impaled my hand one of the ribs that became stray. Like a kebab skewer, right thru my hand. The medical attention that I received was perfect. Everyone friendly and professional. First rate. The problem is that the nice lady that processed their service did so thru my Blue Cross Blue Shield DENTAL plan. It has been 15 months and still, have been unable to speak with someone in the Billing Department to get this corrected. The phone just rings and rings and rings and then, it disconnects. Funny thing, is that their collection agency has no problem picking up up the phone. If anyone has any ideas as to who I should contact about this, please let me know.

No wonder they wear masks. This is advertised online as urgent care but charge 10X what a typical…read moreurgent care center elsewhere would charge. This is based on a 10min procedure last summer to clean wax from our sons ears.The 'facility' was supposedly in network so got a slight discount. Then later we received a separate bill from the doctor who claimed we were out of network. Third party billing makes it impossible to discuss the situation with anyone at the facility. Imo this is false advertising. The facility is not in the island hospital but is apparently allowed to charge like an ER. Another poster says they were upfront about costs. Definitely not in our case.

I have never come across a medical establishment with such poor communication as this one. Don't…read moreleave messages because no one will return them. Specifically as for Nurse Hilton, he is the worst. Quite honestly, he does not offer helpful information to a patient nor follow through on a patient's needs. There are far more educated and helpful medical physicians on Marco Island, and in Naples. Choose wisely.

If you like being treated sternly, like a child, this is the place for you. New patients not…read moreshowing up 30 minutes prior with their paperwork already filled out will be sent home. "It's the principle of the matter, right? You should have been here 30 minutes early. Too bad if you took time off work and made the trek, we don't mind eating the unused appt." Oh, and by the way, don't think that you can get your labs done beforehand. You have to be seen first ... then go out to get the labs ... then come back again so that your issues can be diagnosed.

I had fallen and injured my ankle on a Monday night. I wasn't sure if I broke it or sprained it. I…read moredecided to go to urgent care the next morning. From the moment I walked in the door I felt like they did not want me to be there and they were doing everything they could to talk me into leaving. The nurse on duty chastised me for not taking an ambulance to the emergency room. They took down all of my information on a scrap piece of paper. From the moment I walked in the door I felt like I was a nuisance to them. They do not listen to you and they really give you a sense that they don't care.. They're very indifferent, especially the nurse. I would never go back to this facility. I was very very disappointed in the care I received here.

NCH Urgent Care in Marco Island provided exceptional care. The front desk associate was very…read morehelpful in guiding us through the claims process and check-in. Both the nurse and the doctor were fantastic. Our wait time was less than 10 minutes. They took excellent care of our concerns.