BEWARE!! Would never recommend this company to a family or a friend. Had a horrible stay with this…read morecompany.
Although advertised on the property page that the rental came with A/C, it wasn't until check-in that we found the A/C was turned off for the season!! We were not informed this at check-in, we had to find out ourselves after the walk-through. After immediately contacting the company regarding this, they were of no help, just received a "sorry" and to open the windows. Well, guess what is right on Venice canals? Mosquitos and the noise of boats with the windows open! Had awful sleep, was too hot and kept up by noise. We tried sleeping with the windows and shutters closed (it was quiet that way), but there was no air circulation at all and no fans provided. I would have never booked this property and would have chosen to stay elsewhere or at a hotel if there was no A/C included. This truly ruined our trip and we dreaded returning to our rental.
To be clear- the A/C being turned off for the entire season was not stated on the property website nor was I informed that the A/C had been turned off weeks prior to our stay.
Upon return home, my emails back and forth with them to correct this was met with push back asking why I'm the one who didn't ask about the A/C prior to our stay! If something is clearly stated on the property page, I expect it to be something that is included and not something that I would need to ask about. Why should I ask about something that's stated on the website?