We had a vinyl fence installed by Fenceworks about 3 years ago. The installation seemed very good. After the first winter, while still under warranty, the two posts that surround a large door shifted. The door wouldn't catch the latch anymore and wouldn't close We called fenceworks and they came and adjusted it. The next year, same posts, same problem. Fenceworks did come again and adjust the posts. The worker who banged the post down, cracked both posts (see picture) and put the cap back on so we wouldn't see it. We didn't notice the cracks until the wind blew the caps off of a couple posts. One of the workers came back at a later date and told my wife that the cracks were ok because the caps would cover them. We called the company out of concerns over the repeated problems we were having with the posts. The companies answer was that we had clay soil and water problems. Yet the other posts in the same vicinity and same soil didn't move. This year was an extremely mild winter, yet the same issue with the same posts occurred. We tried contacting Fenceworks for two months, almost every week. We rarely received a call back and the company's answer was that the posts needed to be installed differently but the warranty expired so we would have to foot the bill. We asked to speak with Bob on multiple occasions but never received a call back from him. The woman (Amanda) who answered the phone, was yelling at me when I tried explaining our argument. I tried explaining that the two posts were cracked by Fenceworks and again was yelled at saying she had no proof the Fenceworks cracked the posts. When I told Amanda that we needed the fence fixed and would pay them to do it, but I will be using my consumer right to write a review, Amanda yelled again,band said she was going to write s rebuttal that we want everything for free. My answer to that was that we paid $8000 for the fence and she can write anything she wants. Amanda stated that I was harassing them and for me not to call back. When my wife called to try to explain our side, Amanda's answer was that she's "just s secretary". We are hiring someone else to fix the fence.
Overall, I would not recommend this company. If they don't look at the soil type before installation to see the best way to install the fence, then you may have problems like we are having. They came to "fix" the issue but it was more like putting a band aid on it. As far as the warranty, if you buy a new car and the transmission breaks at 10,000 miles, the same problem at 25k miles and then at 38k miles you have the same problem, you won't want to hear that the warranty expired. read more
