Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Staff is very friendly, I love the services i get there. I've done two small areas for lazer hair…read moreremoval and have seen good results.

I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.

The best place I've ever been to for a facial, hands down! Felicia has a great personality and a…read morecalming energy that will instantly make you feel relaxed. I wish walking into my house felt as peaceful as walking into her business! She is also very knowledgeable and will answer all of your skin care questions and concerns. Her facials are tailored exactly to your skins needs so they won't be the same every time you visit her. Highly recommend checking her out, you will be so glad you did!

Peaceful vibe, superb experience, amazing professional! If you want to get a healing dose of skin…read morecare &/or looking for a more than reasonably priced pamper yourself place, this is it!

I have been looking for a new person to work on my skin. I found Jasmine on Yelp. She spent a lot…read moreof time asking me questions about my skincare routine, diet, and other factors that affect my skin. She also took time to explain everything in detail and what I need to do to improve my skin. I had my second session last week. She did an amazing job - I can feel a big difference. Thank you!

Her extractions left me with permanent scarring on my face, confirmed by my dermatologist. I…read morecontacted her about broken blood vessels a few months after my facial because I was worried and she just recommended vitamin C. Her facials are fine just don't get extractions from her if you have sensitive skin like mine.

Had a great experience with Mariah. She was attentive and made me feel comfortable during my…read moreBrazilian. She had good vibes and energy. The place is very cute aesthetically pleasing . Service was quick. The only downside is I didn't get offered a follow up appt but luckily it's easy to do online.

They will cancel your appointment last minute & put you with their newest waxer. They have deals…read moreonline for cheaper prices with new waxers but yet if they reschedule you last minute & put you with a new waxer they will make you pay pull full price even though it was their mistake...

I recently moved to New Jersey from upstate New York. I was in desperate need of finding a location…read morein an aesthetician that can do Sugaring. I've been Sugaring probably for the past 15 years and I had an excellent aesthetician in Florida and then I moved to upstate New York, and I wanted to find someone that was equally as good here in New Jersey. I found Lotus Skin Care while doing some research on the web and call to make an appointment . I spoke with Secilia she answered all of my questions. She explained the location where they are, and the service that they provide. I made my first appointment with Secilia. I had the most amazing experience. Secilia is a consummate professional. She's friendly, inviting, and very personable. She puts you at ease and make sure that you're relaxed. She's also very communicative making sure that she understands exactly what your needs are. Every time I call Cecilia answers his phone and says hello Barbara, which adds such a nice touch a nice, personal touch. They offer many different types of Sugaring but I can say that each time Cecilia does it she does an excellent job. She talk you through it while she's Sugaring you and make sure that you're OK and also always ask if you have any questions. I would definitely recommend anybody that is looking for a new location or has never had a sugaring before and wants a new experience or any other services to check them out. It's an excellent location And the space is absolutely gorgeous. You walk it is calming, it's serene, and inviting. The decor is just absolutely beautiful.

Awesome !!! Every time I do sugaring with her she is amazing !!! Thank you so much !!!! Highly…read morerecommend !!! I really do feel amazing !!!! She's the best !!!!! Thank you again !!!!!!

This place has become a regular place for me to go to. The service is amazing and I have always…read moreleft satisfied. Whether I'm getting a facial or getting my eyebrows waxed, I'm always happy with the end result. Aytul, the owner, always makes you feel at home and comfortable. If you want to feel at home and relaxed while getting pampered, this is the place to go!!

From the owner: We offer The most comprehensive skin care, including variety of facials vitamin C peels and…read moretreatments, microdermabrasion, chemical peels ( glycolic,salicylic,lactic and AHA & kojic acid peels ). Make up lessons and make up artistry for any occasions. Full body waxing including Brazilian, Eyebrow design and maintanence. Our massage services include swedish, deep tissue, aromatherapy, wellbeing massage and reflexology.

I was recommended to this lash studio by a friend. The booking online was super easy and I was…read morelucky to grab an appointment that same week. The lash appointment took about a hour and fifteen minutes. The salon is small but very clean, and the staff is friendly, welcoming, and professional. They explained the entire process and helped me choose the perfect style and length. The application was relaxing, and I don't even feel like I'm wearing lashes. They look incredibly natural and beautiful. They clearly explained their fill policy: fills are every two weeks, and if you wait three weeks or more, it's considered a full set. First-time customers also get 20% off, which was a nice bonus. Street parking was easy to find. The only minor downside was that it was a little cold during my appointment, but I'll come prepared next time. Highly recommend--my lashes came out perfect!

UPDATE : DOLCE HAS EXPANDED TO SECOND LOCATION in HASBROOK HEIGHTS !! Dolce is my Happy place …read more Master Esthetician . HydraFacial like none other , and i have had it done in other places . Dolce's is amazing . Excellence in all she does .

Cecylia found what was wrong with my skin and treated it professionally and quickly. I had gone to…read moreother estheticians and they just went through the motions and did the minimum. Cecylia tailored her treatments to my specific skin type and condition. That is what should have been done in the first place. She removed pimples, white heads, scars, and I now look and feel great about myself. I also recommended her to my Mom. She removed several dark spots on her face, that my Mom had covered up with makeup for years. She can now walk out of the house without worry. We have both become satisfied clients who will continue to employ her services and care. Thank you so much Cecylia !

From the owner: I make people look 10 years younger, 20+ years of experience, waxing, removing acne, etcread more

Words cannot express how content I am with the results of my silhouette thread lift! I have been…read morearound the world and back again, trying different procedures/methods, seeking a trained professional to help me achieve my desired look. After losing over 50 pounds I noticed that my skin began to sag/droop and exercise alone wasn't cutting it and voila - I was fortunate enough to meet Nurse Christy who is highly skilled and talented at what she does! She has worked miracles on me and I have never been happier! For those who are simply looking to enhance their features with a subtle lift, minimal downtime and a cost effective solution, look no more and walk over to Nurse Christy's door (two convenient office locations either in NY or NJ)! She is the answer! Thank you so much Nurse Christy!!!!! I am elated thanks to you!!!!!!

Nurse Christy and nurse Emma are very passionate about the skin care services they provide. Christy…read morehas an incredible skill of an artist - combined with the knowledge and competence, she is capable of creating a well balanced and youthful look and can determine which areas need what after her thorough assessment. Her knowledge, attention to every detail and skills are well worth the price. It is not your primary care provider injecting you with Botox and fillers after taking a 2 hour class ( it is not a secret that this field is flooded with the providers who are barely competent, never mind knowledgeable). She is truly an expert in this field.