They do amazing work. The employees and veterinarians are kind, thorough, and caring. Of you're looking for top notch care for YOUR CAT.. these are your people. They truly are the best if you want the best care As far as humans go? Not so much. If you're not a client...you're out of luck and they don't take the time to educate non clients about places to seek assistance. It's their way or the highway and in their industry it's still 1990 They also yell at their employees like a parent scolding a toddler. read more

We love this place more than words can say! I've never met vets who have cared more about my terminally ill cat than these wonderful women. Even though my cat has advanced renal failure, they are the ONLY place we have been to who didn't just say "There's nothing we can do, Just bring him back when you want him put to sleep". Everyone here, from the vets themselves to the techs and receptionists love him and have even kindly given us some donated meds which have saved us much needed money. One of the staff emails me on almost a daily basis to see how he's doing with suggestions on food to try, which doesn't include buying products they sell, but things that have worked on their own sick cats. I can tell they genuinely care for him and aren't just after the money. When the time comes when he has to leave us, I can't think of anyone I would rather have send him onto his next life than these amazing ladies. read more

Feline Hospital - Our beautiful boy, 7 months post diagnosis. - Veterinarians Near Me - Salem, Massachusetts

ugh. avoid, avoid, avoid. I had an awful experieince when I took my two cats there. One cat is a nightmare at the vet's- he lashes out at anything and everything, including me; the other is totally relaxed. I took both cats to the vet and we met w/Dr. Ternes. I specifically told her that I did not want her cutting either cats' claws b/c my husband does them at home and they are much more calm. So after stepping out of the room to check on the unhappy cat, I hear the calm cat yelling and see her cutting his claws. WTF?!?! Didn't I already tell her not to cut the cats' claws? Yes I did. As we were finishing up she told me that I should get some pheremone spray for their carriers so they'll be more calm when she sees them again. Conveniently, they sell that spray for $30. Then she wanted me to buy a huge bag of Science Diet. I explained that we didn't feed our cats that b/c it's a lot of by-product and our cat has slimmed down since we changed it up to something better and healthier. Of course she came back with, "I've been feeding my cats this for x number of years." Whatever. When your patient/ patient's owner has just told you how it is, don't argue. Then we go to check out and lo and behold, the big bag of food I said I didn't want was there along w/the "pheremone spray". I had those removed from the bill, just paid for the actual visit, immediately got a copy of the visit note and never went back. I now take the cats to Dr. Bradt at All Creatures and the cats and I are much happier w/a vet who listens, meets their needs and doesn't push products. read more

After my bad experiences with the Danvers Animal Hospital, I called around to interview for a new vet. The Feline Hospital receptionist did her best to answer my questions, I was mostly calling around to make sure they didn't have any kind of agenda. Seriously, one place was against dry food because they claimed it has too many calories. That makes no sense as an across the board position. In any case, the feline hospital was friendly and thorough. The cats had been having some problems lately so we did a full new patient work up, and fecal for both plus urine analysis for one cat. It was a little expensive, $230 I think, but we were there, mostly in with the vet, for an hour and a half. I left feeling very good about the care my cats were receiving. Just a warning though, they don't take many new patients. The receptionist said they prefer to keep the practice small so patients can receive better care. I only got in because they took pity on me after the bad time I had at the other vet and my cats have special needs. read more

Note: This review is based on a phone call only. I just moved the the area and have an 8 week old kitten. I've been looking into vet options and have driven by the feline hospital. My kitty has fleas :( and I was extremely worried about her due to her age and using chemical products. I called the feline hospital to set up a possible appt. and ask for advice. The receptionist was horrible and unhelpful. She told me she could not get my kitty in this week and offered me no advice and no offer for a vet call me back. By the end of this bad conversation I was distressed and told her I'd be bringing my kitten to another hospital. I'm not sure how the vet is, but they might need to hire a more helpful receptionist. read more

I've only gone to see a Dr. there one time in the year I have lived in Salem. It took about 3 months to actually see a vet For my 17 year old cat because the clinic was always canceling and rebooking my appointment. My cat's issue was her constant grooming certain areas of her body until she had bald spots. By the time we saw a Dr. she wasn't doing that anymore and her fur was growing back in nicely. I am using online supplements to keep this from happening again -which I started giving to my cat 2 months before she was seen. I will as told only that she needs to have about 6 teeth pulled. The dr took all my information about the supplements- and that was that! I am not going to put my cat under anesthesia and have her teeth pulled because of her age. I had been warned about this by other vets because of the risk she wouldn't come out of the anesthesia and die.( Something that the Dr here wasn't bothered about) read more

Feline Hospital - This is my 17 year old calico, Sadie We haven't lived here long but we have been to The Feline Hospital and I found them to be wonderful - Veterinarians Near Me - Salem, Massachusetts

The Feline Hospital is a terrific place. My cat was sick and getting worse. They saw us a few hours after I made my first phone call to them. Not only were the staff friendly and professional to me, they genuinely offered the same love to my cat. Just about very day I receive and update on my cat's progress. Never once did I feel pressured to make decisions I was uncomfortable with. The doctors asked me what I wanted for my cat and worked from my ideas and intents. They were sensitive to my budget, and donated from the Kitty Fund to help pay for some of my cat's procedures. My cat had to stay for almost a week. When I went to pick her up I could tell right away she had made friends with all the staff. They healed her in a way that even her personality had been revived. I have an email correspondence with the doctor and we discuss my cat almost every day. The Feline Hospital is more than a hospital. It's a relationship. read more

The best word to describe The Feline Hospital is family. The doctors and techs, even the receptionist, treat us and our cat like family. Its without a doubt, the best veterinary experience you could find. Of course their Covid-19 protocol takes away from this, but their attention to you and your pet via email and phone follow-ups is outstanding. All of their staff is highly professional and at the same time warm and personal. If you are looking for a place to take your precious cat, this is the place. read more

I have been taking my kitties here for a couple years now. I have been very happy with the care they have received, especially since they have been fine with taking that one panicky phone call at 11PM when my cat got some laundry detergent in his belly. They are a little on the expensive side unfortunately, but I think it's worth it to see a specialist. read more

Wow - I'm amazed to see negative reviews about Feline Hospital - seriously? I'm on my second generation of cats with them, been a loyal customer since they opened and would never take my cats anywhere else. Dr. Bird & Dr. Ternes are cat pediatricians, basically, I wish I had a human clinic of this caliber! Their follow-up is amazing as well, and I know these folks are busy and work long hours, but Dr. Bird always calls me in follow-up to any issues - I've actually taken to calling them instead to save her the time.... Likewise the technicians and the receptionists are all very personal and caring, and friendly. Fine, it's not a discount house, but they've never tried to sell me something I don't need, and I'm not looking to cheap out on my 4 cats - this is a first rate outfit, not a kitty Walmart. Lucky to have them! read more

The reason for the four stars is because one of their receptionists is a witch (and being in Salem is no excuse). She is rude, unprofessional and is high time they replaced her, but maybe they are just too nice to get rid of her. On the other hand, the vets are pinnacles of professionalism. I'm a little disappointed by another reviewer badmouthing Dr. Ternes over something as simple as a possible miscommunication. This woman called us from her home over the weekend, recovering from foot surgery inquiring about our cat who was treated at MassVet after an emergency, offering very valuable advice for his aftercare. I challenge anyone to name another vet who'd do that. She also successfully talked us out of a very costly and totally unnecessary surgery which MassVet swore up and down was needed. Also, for the record, one of our cats is also a nightmare at the vet, all 7.5 lbs of her, and Dr. Ternes is the only one with the touch and the patience to handle her. read more

This is a great place for cats - and cats only, which is important IMO. Dr. Ternes is as good as they get in this business. I can't recommend enough. read more

Great place for your cat for 'well care'. If you have something wrong outside of the norm go to a specialist. They will try to keep you in house and bring in specialists or send your cat elsewhere that you don't see. They don't refer. I always am suspicious of any doctor/veterinarian who will not refer to experts. I also find it not in your animals best interest when the doctor cannot diagnose and will not refer. Great vet though for your typical everyday problems. read more

I have been a client of TFH for over 25 years. I learn something every time I go. I have NEVER had anyone "push" a product. When a stray cat was hit on my street late on a Sat. night, Dr. Ternes met me at the office at 11:30 PM. The bill was probably 1/3 the actual cost, and there is now a jar on the counter if people want to contribute for free care for other cats. When I had a cat put to sleep, Dr. Ternes made a donation in his memory to the Cornell Feline Study. I have dealt with Drs. Ternes and Bird, and have never had a problem, nor have any friends to whom I have recommended TFH. read more

I can't say enough good things about the Feline Hospital. As a kitten, my cat had a very difficult time. Dr Bird went so far above expectations; she squeezed us into many emergency appointments, called at night to check on the cat, and came in, by herself, on a Sunday to perform x-ray & ultrasound. My cat wouldn't be alive without her care. We've seen all three doctors, and all are wonderful. My cat is a beast at the vet's, as a result of the many vet trips as a kitten, but they do their best to make the visit as trauma-free as possible for her. The entire staff is always friendly and helpful, more than willing to answer any kind of questions. They provide better care for my cat, than I could ever get for myself. read more

I took 2 stars off for disorganization & poor scheduling. The doctors are very knowledgeable & great with handling cats. My only issue with this practice is their disorganization & inability to stay on schedule. I understand that emergencies do happen at times, which could cause a delay. However, every appointment I have had has been delayed by 30-45 minutes. This is a major inconvenience when I'm taking time out of my work day. Today I had to wait 45 minutes past my scheduled appointment time. When I stated that I was pressed for time, I received a rude & unapologetic response from Dr. Bird basically saying that they always run late & I will just need to deal with it or reschedule my appointment. So...I'm supposed to reschedule & take more time out of my schedule because THEY were in the wrong? I don't see how that is good client service. In summary, they are excellent with felines & worth the inconvenience. My only recommendation would be to schedule an appointment on a day you have nothing else to do. I would also recommend seeing Dr. Ternes as she has the best attitude towards both the cats & the cat parents. read more

This hospital is the best for Cat I was going to another vet and he did not find the problem my cat was going through and it cost me more money made appointment here and my cat is doing better they are the best in mass and less expensive read more

If I could give a ten star rating, I would because The Feline Hospital and Drs. Bird and Ternes are wonderful. My beloved cat was very ill and Dr. Ternes met me at the hospital on a Sunday morning at 8:00 a.m. Dr. Bird (aptly named for a Vet) was compassionate as well and clearly cares about her charges. The staff is kind and hospital itself is very clean and the environment is a happy one for cats and their owners who are distressed to be there. Health care for animals does not run on a clock or for humans for that matter. Knowing that great care and compassion is shown is ultimately what we all want. I highly recommend placing your cat's care in the hands of these wonderful women. read more

I have two very gentle rescue cats. When I lived in another town, I was taking them to a vet who seemed to love dogs but didn't care for cats. The vets at the Feline Hospital love cats. They know cats. They don't treat them like unruly dogs. Going to this office is a different experience than going to a regular vet's office. The office is a little Victorian house with tea and cookies in the parlor (no need to worry about the cookies disappearing since there are no dogs). It's very quiet, usually, with all the cats in their carriers in the parlor waiting their turn. There are two housecats who wander in and out of the room. I've never heard them hiss or be hissed at my any of the cats. It's a different experience and as much as a person can like taking a cat to the vet's, it's enjoyable. read more

Cats are different and need a different space. Like this one. It's an old Victorian house and the waiting room has cookies and coffee and a view of the cove across the street. When I was there it was very quiet, even though three cats in carriers were waiting for the vets. I think they were quiet because the office was quiet; there wasn't that hustle bustle quality in most vets offices I'd been in before. -- I had an appt but there were some emergencies before me so I had a wait to see the vet, Dr. Bird. She was wonderful. My cat was there as a new patient and Dr. Bird took a long time -- nearly an hour -- going over my cat's history, diet, answering my questions and eventually the exam. I need to bring my cat back in to get her spayed and Dr. Bird said they don't use cones of shame after surgery. (She didn't use that term but you know...) Right then I knew how different this place really was. One size doesn't fit all with vets. Cats are different. One thing I want to add is about the staff at the desk. They were amazingly patient with me. I can to cancel three times -- once 10 minutes before my appt because I literally couldn't reach where my cat had hidden herself. The woman at the desk, Jane, took it all in stride and completely understood. She urged me to make an appt the following week because they were closing to new patients for a while. I did and now I've got a new vet. read more

I have tried most places on the North Shore and have settled in here. They handle cats, only. How awesome for us. I want a specialist for our cats and some of our previous Vets were partial to dogs. If I have the opportunity to see a Feline only practice why would I not? They are calm, helpful, courteous and take their time with each of our cats. read more

Despite an experience with a frigid receptionist, I decided to take my cat to the Feline Hospital, since I had heard good things about it and it was very convenient. When I made my appt, the receptionist was much nicer...so I chalked it up to her having a bad day the first time. I was MORE than satisfied with their friendliness, care and concern they offered me. Dr. Bird was fantastic! She was helpful, informative, caring and friendly. I could not be more thrilled with the care I received and will definitely go back. read more

I've taken my cats to the Feline Hospital for years. They are wonderful people and were there for us twice when we had emergency situations on off hours (once at 1 am and once on a Sunday afternoon). I really appreciated that because I could not imagine watching them suffer waiting to get to North Andover or Angel Memorial. read more

The Feline Hospital has been my vet now for almost 30 years. I can not say enough about Dr.Ternes I absolutely adore her! She is amazing at what she does and she REALLY cares about your "children". I moved away from the area and that did not stop Dr. Ternes and the staff from taking care of my Hope. Because of them she is still around when all others said it is hopeless. I would recommend The Feline Hospital to anyone! Thank you Feline Hospital for everything you are the best!!!!! Dawn L. read more