Shipment from USA was delivered earlier than the tracking data estimated, by day and time!

I was expecting a large delivery (two boxes) by Fedex. I created a delivery manager account so that I could stay on top of when the delivery was expected. I work Tuesdays through Saturday all day each week and was worried as I was not going to be home on the expected delivery date and did not want it left out in plain view by anyone passing my house and also because of the extensive rain we were experiencing. I called Fedex customer service twice and as they advertised asked that the delivery be held at the depot which is not that far from me. They advised that there would first have to be an attempt so both times I requested that the delivery not happen until Monday when I expected to be at home or alternatively could it be brought around the back and put on a low walk up deck under the covered portion. I received a notification from Fedex Delivery manager that the packages would not arrive until Monday. During the day Saturday while at work I received a notification that the packages had been delivered and the delivery photo showed they were out front of my garage in plain view of anyone driving by...and in the rain. This company should not be used as a delivery service! Louise read more

I live in an apartment building. I work from 8am to 4pm so I am not home during the day. A door tag was left on the outside of the building; no name, no apartment number; the tag was left at 12:09, Aug 17, 2023. The door tag said I could pick the package up at a third party location. I went to the third party location at 4pm, Aug 18, 2023. The package was not there. The representative looked on her computer and advised it was still at the main depot. I returned home only to find another door tag, well at least this one had my name & apt # on it. It again said I could pick the package up at the third party location after 2pm on Aug 21, 2023. The first door tag said to pick the parcel up from the third party location, even though it contained another paragraph stating they would attempt to deliver the package the next business day; obviously their delivery people don't know how to complete the door tags!!!!! I don't like to use the word "hate", so I will simply say that I loathe FedEx, and to be fair, this is at least the third time I've experienced this pathetic delivery service. read more

Totally agree with previous reviews! Absolutely pathetic is an understatement! The worst delivery service I have ever seen! Multiple times my packages were "attempted" to be delivered but no one ever shows up. Not once! I have cameras to prove it, no slip was ever written. Pay for "next day" and get your package next week, if you're lucky! read more

I downloaded this app and created account to leave this review. Just as the other reviewer had noted, these people have supposedly come to my condo 3 times, and only once was a shipping note left describing so. Ironically, the time they did leave the note, I WAS HOME! Not a single knock was heard at my door. This company must be in dire straits as they use unmarked vehicles for deliveries, and I have never seen such a pathetic excuse for a parcel pick up location. According to a worker there, they have been around 7 or so years, yet there is no sign or indication the building even houses Fedex. Whenever possible, go or request for UPS or Canada post. They give better service, have always been early in my experience, and they actually do their job. This has happened to me with 3 separate parcels now. read more

Absolutely pathetic! The worst customer service I have ever seen! My package was "attempted" to be delivered 3 times and yet no one ever showed up. Not once! After several calls to the business most of the time they checked with dispatch and assured me that it would be delivered the next day. Then their excuse was that I changed the shipping address so that took another day to process. Then it was the driver was already headed back 3 times. It has been delayed a week already. I have been assured it will always be the next day, and then when promised dispatch will call first thing in the morning to assure my package is a priority...THEY DON'T. I am tired of the empty promises! The management of this place, is worse than that of a McDonald's. If you couldn't deliver a package yesterday, then the next day it should be the first one to be dropped off should it not? This is obviously happening to allot of people if this is how they run their business. Or they just lost/stole my package and hope I cancel my order after waiting so long for delivery, and they can keep my $400 headset. I will never use them again for my shipment needs. read more

FedEx Ship Centre - Shipping Centers Near Me - North Saanich, British Columbia

They leave boxes outside condos or outside condo door if they can get in and you aren't home. I was home when they said they would deliver around 9, and they didn't even try to call on the intercom or knock on the door, they just left it out. The box was taken, and they said it was my fault. Defently never get an order from them if you live in a condo, as it will be a free gift to someone else in your condo according to FedEx. They call it a "first-come-first-serve." Thanks FedEx for giving my $55 item to someone else read more

Feel sorry for the CSR's that have to take the calls of frustrated people all day. I know they don't get paid enough. I am one of the frustrated people who said 'just keep it at the station and I'll come get it on Monday'. I go there Monday to find they failed to tell me that they close up for 2 hours in the middle of the day. 40 minute round trip wasted at $1.52 a litre of fuel. I get a lot of stuff sent to me and the 'other guys' always seem to find a 'work around'. They know many people in our condo complex by name and often arrange to leave an item with a neighbor. You'd think after all this time in the business they'd know all the problems and have found solutions already. read more

Actually, No stars at all, not even one! The Centre itself is ok, but any delivery that involves Fedex seems to be doomed. Today I waited all day for a Wayfair delivery to my condo, only to find an illegible doortag downstairs. As I had left specific instructions for the driver to call or text me, you can imagine my annoyance. When I typed the doortag number into the Fedex online tracker, the software responded that the parcel had been delivered 15 months ago! After waiting on hold for over half an hour, I spoke to a CSR, only to learn that the parcel might possibly be available for pickup tomorrow, but, on the other hand, it just might go out for delivery again (make that non-delivery) and not be available for pickup until the day after tomorrow. As travel to the pickup centre means a 40km roundtrip, it's best to know that the item is actually there before going there. The identical scenario played itself out countless times when we lived south of the border--seems to be a Fedex point of pride wherever they deliver:( Avoid Fedex whenever possible, and be prepared for frustration if they'reinvolved in any of your online transactions! read more

Well the ship center is really good but FedEx deliveries are just terrible. Pretty bad when Canada Post beats them at on time and accurate deliveries. Last Friday we were expecting a delivery of a large item. The driver dropped it off across the street. Left it in front of a neighbors house and drove off. I called FedEx and asked if my parcel had been delivered they said it had. I told them it wasn't delivered to the write address. They told me to go get it myself. That they wouldn't contact the driver until Monday. I explained it would sit outside all weekend. Basically they told me to go find someone to help me move it. They never did check to see if I got the parcel. I would never chose FedEx to ship anything. read more

Totally agree with previous review! Terrible service. I expected 2 packages worth around $300 and didn't get them. The tracker said they were delivered but I was home at that time so I didn't know how I could have missed them. I phoned Fedex and they said that if there isn't a request for a signature; they just drop the packages at the door and leave. They don't have to knock or ring the doorbell to let you know that they are there . I said how hard is it to ring a doorbell? He said their only responsibility is to drop them at the door so that's all they do. So much for customer service. I phoned the company I made the order with and they were kind enough to send me replacements but this time I called Fedex and told them to hold it at their facility and I will pick it up myself. This is the first time I've ordered anything online so it has been a steep and crooked learning curve. I was so excited to order online but Fedex killed that for me. What I thought would be a fun experience turned out to be extremely stressful so I won't be ordering online again. read more