I have always had fast and efficient service at this location. I recently tried other copy stores…read moreto get some copies done. Other stores gave me a huge headache and made my project seem like a huge problem for them. Not UPS. My project was not a problem at all for them, and they completed it quickly, too. I was really thankful that John helped me. After feeling frustrated by my treatment from other copy stores, John assured me my project was easy for them, and he was polite and respectful to me. I think this store is a winner if you want your work done fast and with people who are polite.

What can I say more...if I could give more stars I would!…read moreJay is amazing! John too! I knew these guys from their Cambridge store, which they have recently sold - so off to Kitchener I go! I have done so much work with Jay, he is incredible. Plenty of print work for my business, with his background in graphics, making business cards etc he has helped in so many of my projects! Thanks guys for helping with all of my random projects over the past 5 years. Looking forward to many more with you! Always the best! I highly recommend them for any of their services! Jay you're the best!

ZERO stars. Misinformed me at the time of shipment. My package went into limbo. I had to pay twice…read morethe fee to get it back. And when I called there was no empathy just "Sir, everyone knows that there would be additional fees." THE WORST. This is for the store at 50 Charles St in Kitchener

CUSTOMER SERVICE SUCKS!!!!!!!Been trying to get my money back for 6 weeks on a package they…read more"FORGOT" to give the delivery driver. So it never left there store on time been hearing they are going to e-transfer 4 times now the owner there never sent it. UPS head office just contacts these guys to get help and that's no help because the owner is never there to help. Call the store everyday to talk to this "owner" the girl there rudely says "not here hangs up the phone on me".So my last time using UPS ever!!! This store ruined it for me continuing to us them. GO TAKE A CLASS AND LEARN SOME CUSTOMER SERVICE SKILLS!!!! 6 weeks of my time wasted already!!

The worst shipping company ever to ship with and to deal with. I can't believe they still exist…read more They are an absolute joke. They never take accountability for anything. NEVER use this shipping company

This is UPS sorting depot is where packages go to die. Waited 35 days while a delivery sat here…read more Why? They didn't unload it. Apparently their motto is, "If we get behind, we only unload new stuff." UPS corporate, hire a new manager here and give them enough resources to succeed.

I was running late to get a package to the Hespeller location (cut of at 4:30pm) so I opted to go…read moreto the UPS at Walmart. I arrived at 4:35pm. The UPS is located right next to the optical location. With the UPS vehicle just outside, I knew I made it for the 5pm cut off. So I went in, pre-labeled. There was a patron so I said just dropping off and asked if I caught the pick up. The middle-aged attendant said no, its already on the road. WHAT? But your website says 5pm and they are just outside. The middle-aged attendant said, you're not allowed to just go up to them while they are on the road. I thank the customer who was there being assisted for not getting annoyed with me for basically cutting the line. So I waited in front of the UPS vehicle for the driver. At 5:45PM he came out with groceries in hand and was heading into the truck. I approached the driver, a young late 20s and shared how I had a package can he take it because the guy inside apparently won't let me move on to the vehicle. He said sure bring it here. Remember I dropped off the package at 4:35pm. Over the 10min, the middle-aged attendant never scanned the package. When I took it from him at 4;50PM he was like "WAIT WAIT WAIT!" and pulled a cell phone to scan the package. You turd, you didn't scan it in the 20min it sat next to you?!?! Avoid this location when possible, the middle-aged attendant acts like a gate keeper to "service." The young driver also gave me a tip to avoid this place and actually go to Hespeller because pick ups are usually later than 4:30pm (Thank man!).

From the owner: The UPS Store Cambridge provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

A decent family-run franchise that has served me well these past few years. No complaints.read more

My package was dropped off here and their opening hours during the week didn't work with my…read moreschedule. 40 mins past closing time on the weekend I realised they're closed! I still tried calling and to my surprise they answered! I explained the situation and the gentleman was kind enough to stay and wait! I got there and couldn't find my ID. I was able to confirm the tracking number and provide another form of identification and I was able to collect. They went above and beyond and I am happy they did. 5 stars!

I've been stopping here quite regularly after my company switched to UPS. I would say across the…read morecarriers it does provide the best delivery service met. Canada Post promises 2 day delivery during pandemic with guarantee for corporate customers, FedEx promises 1 day delivery with no guarantee and would arrive to my customers between 2 to 5pm (pre pandemic guarantee was honoured) and UPS, well it seems to be hitting 10am almost consistently with the 1 day no guarantee. The service abilities will be dependent on location, obviously more rural areas will be really dependent on carrier and their network. My only criticism is this location. There is really only one way into the plaza from Bishop, if you get out, you can go back to Hespeller if you're driving north; but if you're driving south then you must go back on Bishop. With the Tim Hortons in the plaza some patrons line up blocking the access to Bishop and it's difficult to make a left to go back to Franklin (parallel to Hespeller). I cross my fingers and toes no one hits me, so far so good.

Very disappointing and frustrating experience. I went here for my passport photo, and the picture…read morewas taken so badly that I wasn't even looking straight and honestly didn't look like myself. The photo was rejected by the Canadian passport website. When I called to ask them to retake it, they wanted to charge me the full price again. Instead of taking responsibility for a bad photo, they just wanted more money. I would NOT recommend this place. It feels like they are simply taking advantage of customers.

I always go to this location and normally have a good experience with their other employees. The…read morefellow working yesterday was horrible. I was the only one in the store, with my 2 weigh bills already filled out when I walked in the door. I normally put the pkg on the scale for the employee to write the weight. They then fill out the "UPS use only" portion at bottom, then hand me the top copy. This fellow, ignored me when I put the first pkg on the scale. Then another person came in behind me, who he helped for the next 5 - 8 minutes, giving a package to someone without the proper identification. He was not happy with them and definitely showed it. Then when they left he looked blankly at me and finally looked at the scale and read out the weight. I asked what I was to do with that, and explained to him that the UPS employee normally fills it out for me and hands it back. He told me it was "NOT HIS JOB", very abruptly, and continued on, that others did it only as an extra service for me, but it was definitely NOT HIS JOB. I asked where I was to weigh the package then, he said he didn't care, it was NOT HIS JOB. I asked in the future what I was to do, he said he would do it, but again I was to know that it was NOT HIS JOB. Left there in a very bad mood. I work with customers every day and do extras for them as well without making them feel bad. This fellow will decrease customers for this store. I will not go in again.

From the owner: The UPS Store Waterloo provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.

I went there on Christmas Eve afternoon to pick up a parcel that UPS had tried to deliver the day…read morebefore. The parcel wasn't there. They took my name and said they would call if it arrived. Later that day, the store personally delivered the parcel to my house.

From the owner: The UPS Store Waterloo provides business services that includes printing, shipping services with a…read morevariety of couriers (domestic and international options), mailbox rentals, packaging supplies and service, shredding and faxing services.