This is not specifically directed toward their local office, just FedEx in general
Used to love Fedex, in fact had a delivery business and used to help them out but now... ugh!
First, a driver could not find me, I am on maps, any GPS I know of, have numbers on mailbox in huge letters, on door and a post in front. Nobody else ever had problems delivering here and I get a LOT of deliveries.
Second, bought a high-end TV, was told by shipping store (yes, a legitimate store) to have the driver wait a minute while I cut it open to make sure there was no damage. I told the driver this and he walked away telling me he wouldn't wait.
Most recently... when I bought the TV above, signed up for their delivery manager in case I wasn't going to be here or had to change the delivery address... BIG MISTAKE!!! they bombard you with emails, not always accurate but the worst part is trying to cancel your subscription there.
There is no way from inside your account (this should be illegal if it isn't already), so you have to call. I called and only after going through a lot of hoops was told I'd have to call back another time. I left my number for them to supposedly call back but they never did.
So I also emailed them and did get a response 2 days later but it again said I would have to call, which I did again. After giving the lady some info from my account she said she didn't have the authority to close it and it would have to go to someone else. Finally I got an email saying they have closed the account.
It always makes me very suspicious when you sign up somewhere online and can't cancel your signup from inside your account and also makes me wonder what the Hell they might be doing with my personal info.
In future I will avoid FedEx and if I buy from someone I know ships with them I'll be happy to pay for them to ship UPS instead. read more