I had such a great experience at this UPS Store thanks to James. I came in with several Amazon…read morereturns, but I also had a separate return that needed to go through FedEx. I wasn't sure what to do because I needed a box, and even though it wasn't something the UPS Store was required to help with, James went above and beyond. He found me a box, cut it down to the perfect size, secured everything, attached my FedEx label, taped it up, and had it completely ready for me to take to FedEx. He was incredibly kind, patient, and genuinely helpful throughout the entire process. It's rare to find customer service like that these days. James made what could have been a frustrating errand quick and stress-free. Thank you for going the extra mile--it was truly appreciated! The UPS Store is lucky to have someone like James on their team.

Unbelievable and Offensive Experience at This UPS Store…read more I had an absolutely shocking experience at this UPS location. When I walked in, I immediately noticed a sign at the counter asking, "Do you believe in Jesus Christ?" The employee behind the counter then asked me the same question directly. When I responded honestly that I do not believe in it because of my sexuality, he proceeded to tell me that I would "burn in hell," that my sexuality is "not natural," and that I should "go to confession to tell my sins." He even added, "If someone was committing a sin, wouldn't you want someone to pray for you?" I was stunned. This is completely inappropriate and offensive -- especially in a business setting. I came here to mail a package, not to be judged or proselytized. It's unbelievable that a UPS Store would allow an employee to display religious signage and interrogate every customer about their beliefs. No one should be made to feel shamed or harassed because of their identity when simply trying to use a shipping service. I sincerely hope UPS corporate takes this seriously. This kind of behavior has no place in a professional environment.