I had an issue with my delivery where my package was going to be returned after the delivery driver had neglected to leave a door tag reporting attempted delivery and the shipper forgot to send me tracking information on initial shipment. I had to rush to this location after work to see if there was any way to get my package in person. The employee who assisted me is named Nikki - she was absolutely incredible. She helped me save my package and I was able to obtain it at the office. She had no way of knowing, but this was a very expensive shipment that could have cost me a significant amount of money. She treated me with utmost respect and was very knowledgable. 10/10 experience and employee. read more

Albert was very helpful and kind. The store is clean and organized, I got my package quickly. Thanks for the great service! read more

FedEx Ship Center - Shipping Centers Near Me - Pompano Beach, Florida

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Krystian at this location was extremely helpful!! I've called the customer service number since June 28th to find out where my packages are! The customer service number is worthless!!! I decided to go to the warehouse and Krystian was super helpful. Gave me the correct location of where my packages were and explained that because one of the packages were damaged on delivery the other packages were put on hold but I could go pick them up tomorrow because they were already there since June 28th!! Why not just deliver the ones that weren't damaged FedEx?! Those medical supplies that weren't damaged should have been delivered!!! read more

I've never had an issue using this FedEx, I used them mainly for drop offs, envelopes and packages (express and ground) they take both. The staff is always nice and they are the only one with late hours until 7:30pm Monday to Friday. read more

FedEx Ship Center - Front entrance - Shipping Centers Near Me - Pompano Beach, Florida

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Wow have the prices increased dramatically at FedEx! Just had a small 6x6x5.7 box to ship. Even with my FedEx account the price was exorbitant; $22 for Ground: FL to GA. So I went to USPS with the same box. Used their automated mailing machine that weights, measures & creates an address label with postage. So no waiting in long lines. I paid $11.60 to ship by ground Of course with FedEx you have peace of mind. But there's Free Ins for $100 with USPS. read more

Wanted to pick up a package they. Wound t give it to me without a tracking number when their policy says if you don't have a tracking number you can pick up with an id and the delivery address. I showed this to the attendant when she immediately got defensive and said she's not doing anything. After some back and forth I asked to speak with the manager who had no interest in the terrible customer service and just said he's only worried about getting my package and not the poor service I just received. He then also asked for the tracking number. I told him that he should update the written policy to the correct requirements where he then also immediately got defensive with me. He also said my package was not at that location. Honestly I'll be surprised if I even get my package after that exchange. read more

My Father received an Electric Wheelchair. Fed ex was supposed to bring to his apartment. Even though it states on the package to deliver to the door, the driver left it in the lobby. My Father called Fed ex and they told him to hire someone. He is handicapped. I live in FL he lives in CA. Have a heart. read more

They do their job and they deliver on time. I'm a little uncomfortable with the new prices. However, it's the same everywhere. Every place now is expensive and so with the employees. The force to charge you an exorbitant amount to deliver. However, the service is good, and they do deliver on time. If you need something done in a hurry, this is the place to go. read more

They lost my $1700 package and told me it would be delivered 5 days in a row and kept saying it would be delivered but they couldn't find it

I recently returned an expensive piece of jewelry to a company in FL. I made the mistake of sending it via FedEX. The package made it to Pompano Beach and was placed on the truck for delivery...and then, by some mystery, it disappeared. Tracking status showed it on the truck for delivery for days so I called for an explanation. After fighting an automated system to reach a human, I spoke to someone who promised a call from the facility in FL. within an hour...I got the call 8hrs later. I was told by an employee in FL. that they don't know where the package is and will investigate. She also told me they would give me text messages to update me on this investigation (I have yet to hear from them over a week later). I filed a claim and my claim was promptly denied, despite the fact I have photos of the receipts for the shipping and the item, and photos of the package with the new label. I battled my way through the automated system to reach a human and was told my claim was denied because the photo of the receipt of purchase wasn't clear enough (it was) and I needed to fill out another form. When I asked what form and where I could get it, I got "Google it". Sent them new pictures and the new form I had to search for. Called right after to make sure everything was received and correct. The employee tells me all is clear and correct and that's all they need. That was yesterday, today I got another denial on my claim. Now they say the facility I dropped the package off to needs to file the claim. Huh? Why would a shipping company need to file a claim on an item they have no financial liability for? And if that's the case, FedEX would have denied the claim for that reason the first time around. Apparently, FedEX likes to steal thousands of dollars from customers. As this money was used to buy a special gift for my mother, who recently lost her husband of 55 years, I find this behavior beyond disgusting. Unlike FedEX, I can't easily dismiss $6750. I am heartbroken, as I will not be able to replace this. 12/28 - So, the saga continues. The shipping company, which is not financially liable, filed the claim...and of course, no word yet. Received a voice message from a FedEx representative telling me to get the shipper to file and, after an "exhaustive" search, the package could not be found. Of course, there is no explanation for how a package scanned, and placed on a delivery truck, simply vanishes from that truck. Further research into FedEx makes it clear they are not held responsible for their own actions. The customer is the only one held responsible. Here's how it works: FedEx profits no matter what they do. If the customer can't shill out $100s in shipping insurance, FedEx employees get a free bonus when packages vanish from trucks and the customer has no recourse. If the customer can shill out the dough for the shipping insurance, FedEx gets paid extra for shipping an item and the customer will find it very difficult to get compensation when the insured item is "lost". There is no guarantee the customer will receive the full amount declared or insured. In essence, the burden is always on the customer. read more

FedEx Ship Center - Still says on a truck out for delivery. - Shipping Centers Near Me - Pompano Beach, Florida

The woman working in this store is the most pleasant , knowledgeable and efficient person I have encountered in a retail store in so long I can't remember when! read more

I had to get a package from this location because I missed my initial drop-off from Fedex. Truthfully, I was kind of annoyed because they'd only made one attempt before sending it to this facility. I was fortunate that they have weekend hours on Saturday which they're open until 2pm so I drove over to that side of Pompano to get my package. The Fedex is in somewhat of an industrial park with plenty of parking, especially on the weekend. Inside the place rather small, and a bit dreary, but it's not as if I planned on being there a long time anyway. One employee worked the station and with a few people in front of me I felt like I didn't have to wait very long. The key is to be prepared. Bring all your information: the door tag and your license so they can quickly find your package and send you on your way. If not, you're going to have some issues. I was ready so I was in and out, others didn't have my luck. Again, be prepared and things will go smoothly for you. You're able to mail packages, not just pick up, from this location as well which is helpful to know. It's kind of an out of the way location, but if you're needing a Fedex and you're not far, this is a decent location to go to. read more

I created a UPS so I never have to deal with FedEx again. I never knew how convenient UPS was until I experienced FedEx shipping. I still haven't received my package nor can I pick up in person! You can call customer service and explain your situation to them and they'll work with you and make you think your package is ready for pickup by a certain time, but it's not. Or you can call to see if they can deliver your item at a better time frame for you; nope. The FedEx app sucks you only get notified after you miss your package. I have both UPS and FedEx and The UPS app is better in so many ways to list. All in all, Just Save yourself the stress, ship With anyone else besides FedEx it's worth it in the end! read more

If I was able to give 0 stars I would. The people (including management) do not know how to do there job at this location. I will never personally use FEDEX; you might as will use the USPS! read more

They damaged my package and contents. I filed a claim, but they denied payment and closed claim before anyone even came to inspect the package. What a SCAM. They would not inspect the package and they would not reopen the claim. CROOKS!!! Do NOT use FedEx!!!! They will SCAM you!!! I am out $180 because of them, and they still charged me shipping. DO NOT USE FedEx!!! The USPS is so much better. read more

The single worse experience i have ever had . The FedEx ground driver lied about trying to deliver . Then when i went to ground transportation to retrieve packages , they sent me in the pouring rain to several places to receive . Do not use fedex . It has been a nightmare . Never had this bad of service in my life ! read more

I shipped took four days is unacceptable. You may not know that FedEx has adopted this policy because I sure didn't know otherwise I would have used UPS or the US Postal Service and got it much sooner for much less money. Do not use FedEx for overnight delivery service. When they say that they absolutely positively will get it there overnight they are lying. Janice Scalza, Rockford Michigan read more

Staff is clueless on there own policies. I guess it makes sense why they have a 1 star review. I would sooner switch all my business to UPS before i use this location again. read more

Do not ship Ground from here. Fedex Ground drivers who pick up from this location often scan as delivered instead of picked up read more

FedEx Ship Center - Fedex Ground Driver scan packages as delivered instead of picked up - Shipping Centers Near Me - Pompano Beach, Florida

Called ahead to pick up an order where I was told the request was confirmed and made to be picked up. After arriving I was told the package was sent back to the shipper because the person who came in for the next shift wasn't aware it was for pickup which is ridiculous. Now I have to wait for my packaged to be returned and reorder again. read more

Fedex Truck Driver from 2600 NW 19th St, Pompano Beach, FL office would NOT deliver our package on his truck, he made NO attempt to deliver our package (too lazy or wanted to go home early?), but recorded that he did attempt delivery. We waited home all day, but NO Fedex, NO note, NO call, this occurred on TWO different days, but both days the driver marked the tracking # as 'attempted delivery'. I called Fedex about this and they would NOT transfer me to this location, they would NOT let me talk to anyone there, would NOT give out their number, would NOT even give me their address there (I had to research location myself). I hate Fedex. Terrible customer service by phone, NO other way to contact them. They don't want to provide customer service. AVOID Fedex! read more

Came here to pick up a package I had missed in delivery. Although the driver was very late (according to the staff on) I didn't mind waiting, since I didn't want to miss a delivery attempt again. The staff on were very nice and pleasant. They kept apologizing for the wait, even called their manager to explain the driver was late etc. (I knew it wasn't their fault). In the end I got my package and I'm a happy camper. read more

Worst experience I've ever had, very unorganized. My package has been at the location for days and no one can locate it. Several hours of waiting at the facility and still nothing. My 2 part package was loaded on a truck for delivery and they removed just one of the packages off the truck.... how does this even make sense? The corporate number is zero help and they refuse to contact the Fedex hub where my package is located. Will never use Fedex again and will pay extra for a different shipping company in the future from any business I order things from. read more

Worst customer service I've ever gotten in my life Connie is very lazy and doesn't want to do her job descriptions

This location is the main distribution depot for surrounding cities. Fast and good service.

My package,which was sent from Orlando Florida to South Carolina, then to Pennsylvania, Connecticut, and finally to Syracuse New York when its destination was Arcadia FL was one of the strangest FedEx experiences I've ever had. When I tried to call the FedEx in Pennsylvania, the guy told me to call back the next day. When I tried to explain that I didn't want my package to go any further North, he hung up on me. When I complained to the seller, somehow she got it Fedexed overnight from New York back to Orlando in 1 day, and then I finally got my package the next day. This was supposed to be a 2 day shipment and it ended up taking 10 days. Still scratching my head over that one! read more

Useless location for Fedex You cannot call them except on the 800 fedex number, who refuse to connect you to the local hub. Online says package left Ocala FL 9 hours ago, calling fedex they say the package never left Ocala due to weather, SO WHO IS LYING? It has been a beautiful weekend in FL. No Rain, no bad weather. They just show as bad weather so they don't have to give a refund because the package is late. What happened to when it absolutely positively has too be there overnight from 2 states away. Can't get a refund due to falsely claiming weather delays, when the weather is fine. Just poor tracking, lies, and poor service. STICK TO UPS THEY DELIVER!!! read more

The delivery guy knock the door and never ring the bell. Everyting is you the canara

Just ran in for a package that I called in for them to hold. 20 minutes later I walked out. Denise is hustling and friendly and can't work any faster -she needs some help when there are 6 customers deep at 10:30 am. Get one other employee please! read more

Not a lot of bells and whistles at this location, but the perfect drop off location. Just as promised

This fed ex location is unprofessional, in organized and will not stand by their word. My package was delivered but sent back to the holding location. The company Called me to be able to pick I it up, but it was not ready when I got there so one dispatcher who works there said it would be delivered the next day. Thursday, the next day, came and no sign of my package. Now it's Monday, 5 days later and I still have not received my package. I called the company and that location is closed Monday. The call center said I could pick it up Tuesday, hopefully it will actually be there now, 6 days later. read more

Someone needs to tell Ivan Reyes/Rivas (spanish guy, don't know his exact last name) not to drop peoples boxes out of this truck. I had three packages delivered today. They were about 20 pounds a piece so they weren't crazy heavy. I watched him drop the first box out of his truck which was about a 10 inch drop... not too bad. The second box however he slid down the first box and let it go, about a foot and a half to a two foot drop! I told him he shouldn't drop peoples packages to which he responded "no no, it's okay". I told him that it wasn't his place to determine whether or not they were "okay" since he hasn't opened them to inspect what's inside and that the boxes CLEARLY say HANDLE WITH CARE. He did not care at all. I let him know I would be filing a complaint about him and that I have his license plate number so I'm sure someone will be able to figure out who he is. He proceeded to YELL his name at me as he was walking away, waving his hands and telling me to call FedEx (mockingly). I don't know how to get a hold of the Pompano Distribution Center, the phone number provided is a FedEx number with an automated recording. read more

This review regards FedEx DELIVERY. No contact information can be found, but it is in Pompano. It is not acceptable, in these times, to give no estimated time of arrival. Fed Ex knows the route when they load the truck! Even Morning, Afternoon & Evening would help. I tried to sign up for the Delivery Manager function to control time of delivery, ( I signed up for Delivery Manager) but all I could see was the ad. The Sign-Up function remained locked on the drop down, and I could not access a sign up function. No explanation was provided. People have lives! read more

I came here last night to pick up a package, which was my phone that had been tried to be delivered but no one was home. It was to be available for pick up after 6pm, I go in and tell the rep working Andrew Jones that I am there to pick up a package. I have my drivers license in hand, but he tells me he needs a door tag or tracking number. I let him know there was no door tag left, and I do not have a tracking number considering I am there to pick up my phone. I had kept tabs on the package at work on my computer. He tells me there will be another delivery attempt the following day and to wait, there is NOTHING he can do. I ask if he can look it up with anything, address, name whatever and he says "there are thousands of packages in the back and if he tries to do that then he will be back there forever". I say are you serious, and let him know this is ridiculous. A woman then walks from the back and I ask if she can help me since Andrew refused to help me. She simply asked the issue, and I explained it to her. She quickly had me write down my address, and got on the phone and gave the person on the other line my address and was able to gather my tracking number. That probably took one to two minutes. As I finish up getting my phone, I ask her name which was Barbara and I thanked her. I let her know that I would be leaving a review and a complaint against Andrew since he did not want to help. He says, "yeah right, he had 3 customers behind me and he couldn't get my package". I told him there were two people behind me and it did not matter, I was his customer as well and she did something in two minutes he claim NOTHING could be done about. I thanked Barbara again and reminded him I would be making a complaint. I called FedEx last night, and am awaiting a call from the store manager. If you go here, and see Andrew ask for someone else. He is awful! read more

This FedEx location has the very worst customer service I have encountered....From the door to door delivery to the employees who answer the phone . I have spoken to over 10 people in a 2 hour period . They either lie or pass the buck in attempting to correct a wrong that they are incompetent to correct . Unfortunately , my company has contracted them out for an extremely large order probably millions of dollars system wide . I wonder what amount of a kickback this company is receiving from my company to get this very large contract . No one even wants to give out the phone number to the corporate office to submit a complaint. I will never do business with this company in the future . I sure how UPS treats their customers better than Fedex . I give fed ex -10 in their customer service ratings read more

my package was sent through this center and fell off of the side of the earth. tried to find out where it was/is, no satisfaction