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Lubbock, TX

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FedEx Ship Center

1.6 (7 reviews)
Open • 8:00 am - 8:30 pm

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A & K Delivery & Assembly

A & K Delivery & Assembly

(13 reviews)

I read the reviews and tbh, I was scared. I ordered a bed and adjustable frame with White Glove…read moreService including removal of old bedding. After reading the reviews here, I was very concerned and even though they had 3 days to contact me after it was delivered to them, I called them after 2 days. The only way I knew this company was the local White Glove company was because FedEx showed the delivery address until it was delivered, and I googled the address. Their website needs work, but at least they have one :) On their website they do provide a phone number and a list of companies they do White Glove service for. When I called the number there was a LOT of static and distortion. He seemed very nice and told me I needed to call "the girls at the front desk" and gave me the number (806-407-5000). I spoke to a very nice lady who said once the scheduler came in she would have her give me a call. She took all the information (my name, address, phone#, White Glove service, item names and # of items). I asked her if she thought it would be this week or next week. (I called on a Thursday.) She kind of stammered and said this week. I think she was surprised I would think it might be something other than the current week. I was expecting a call that day, but I got a call within 24 hours of my calling them - and still within the three days I was told they would call when I placed my order. When the scheduler called (on Friday) she said she was going to try to have them deliver that day, but it would be late. She gave me a time range of 3pm - 7pm and said they would call me when they were 30 minutes away. I was ecstatic! At 4:50 I received a call from the first guy - still a little staticy but not as bad as before. He said he could be there in 10 minutes. I explained I could be there in 20 minutes. When I got there he and a helper were there waiting with the two items I purchased. In 30 minutes they had the old stuff out and the new stuff assembled and set up with the trash taken out. VERY NICE. VERY PROFESSIONAL. I would use them again without hesitation.

If zero stars were an option that is what they would get. I…read moreordered a Saavta mattress and bed which historically delivers promptly and arranges 'white glove' service to have them installed within 2 days. It arrived May 2 to A & K . By May10th , we had not heard from them so we called. The owner answered, was unsure these items were in his warehouse or when they could arrange delivery. May 19th they brought the items, removed the old mattress but couldn't install the new items because they didn't have a screwdriver!! 13 days later and they still have not responded regarding rectifying the problem. Saavta was notified to NEVER again use this company and not pay them as we will now have to pay another service.

FedEx Ship Center - shipping_centers - Updated November 2026

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