This particular Fedex facility is great. I go there almost every day. However, I usually have shipping labels that were sent to me by title companies. Today, I need to create an account and make a shipment. The system just keeps taking me in circles. So I called the customer service line. It is of absolutely no use unless you are tracking a shipment. It hangs up on you if you don't have a tracking number. This is terrible customer service. I will go to Fedex and see if they can give me a number where I can call and get to a person. I am so disappointed. I don't want to use UPS, but I may have to due to lack of customer support. Babbett at this store provides super customer service. She set up the account for me. read more

FedEx as a whole has been circling the drain for years, but this Hub and Mesquite seem to be particularly bad. I sent FedEx online the message below: If I could give you 0 stars, I would. The shipment I needed today was sent priority overnight as it is a refrigerated, time-sensitive $30,000+ medication. Since tomorrow is Christmas, and you won't be delivering, if it does not arrive to be refrigerated by close of business tonight--which I do not have great faith in occurring--I will have to reschedule a multi-hour very crucial neurological treatment that has to be scheduled months in advance. Not receiving this treatment presents life-threatening issues. The agent who opened the ticket was snippy and condescending. He actually had the audacity to blame the shipper for not binding the 3 packages under the master tracking number together when I mentioned that I'd only received 1 of 3 boxes on the shipment. I did not appreciate that at all. I worked handling and arranging the shipping and logistics of highly sensitive and confidential documents for government and medical investigations of a Fortune 250 company for 20 years. Often times this included transport of thousands of boxes cross country. So you'll no doubt understand why such a cavalier attitude, incomplete response, and then closing my ticket when there hasn't even been resolution as FedEx has not yet even fulfilled its obligation and delivered my medication is unfathomable and completely mind-boggling to me. I have also notified the shipper of these egregiously unacceptable and disturbing events in hopes that eventually it may help prevent such occurrences in the future...because sadly this hasn't been an isolated incident for my family in dealing with FedEx. read more

I am extremely disappointed with the service at this FedEx location. My package, containing my personal laptop with critical business and personal documents, was lost. Despite multiple calls and a personal visit to the facility, I received no clear answers or support. The lack of responsibility and transparency is completely unacceptable. I urge FedEx to take this issue seriously and resolve it immediately to prevent similar incidents in the future. Tracking Number: 286501935467 Support Case ID: C-184736693 serg.1202@icloud.com read more

The Agents there used to be friendly and outgoing. Lately I have had to deal with this less than friendly lady with the grey hair. I will find the FedEx drop points from now on. FedEx needs to realize how some of their associates come off as negatively. read more

I had a package that seemed to vanish into thin air--tracking had stopped entirely at the local terminal, and I was beginning to lose hope. I submitted a research request and was quickly contacted by a local representative named Shanbrial at the Garland, Texas facility. From the start, she was attentive, kind, and genuinely reassuring. I explained the situation and described the contents--two cosmetic bags I had accidentally left behind in a hotel room while on a road trip. Amazingly, she called me the very next day: she had found my missing package--or what remained of it. Despite the box being poorly packaged and missing a label, she managed to identify it based solely on my description. Her initiative and persistence turned what could've been a total loss into a resolved issue. I'm beyond thankful. Shanbrial went above and beyond, and her efforts meant the world to me. She's a true example of what great customer service looks like. read more

Awful. I wish ups or even the USPS had my packages but nope just this sorry excuse for a delivery service. Got notified on a recent shipment that a door tag was left. Strange because I was sitting on my porch when I was notified. The picture is clearly in the driver's lap no attempt to actual deliver the package. Whoever is running the show and hiring these sorry drivers needs to be fired. read more

Baby they need to FIRE the driver on my route. This is the 4th failed delivery from Fedex. The fed means fed up and we all know what ex's are. SMH yall have got to do better. Hire drivers that can follow directions and read. read more

Apparently, the drivers cannot read Shipping labels. Clearly states apartment 321, but he took it to apartment 359. Nobody was at home, so they took the package back to Garland. No Saturday delivery and they expect me to wait until Monday (I paid for 2-day express delivery) or drive from Fate Texas battling the construction traffic on I 30. To make things worse, they don't list a local number, it's the 800 number and they claim they can't contact the site in Garland. read more

The two ladies working at 4:45 on Monday March 3rd were so amazingly helpful and kind to me. They deserve a raise

Fire the delivery driver Anthony didn't even try to deliver a package that required a signature, i have been waiting for the package to be delivered for two weeks. The day it was out for delivery I made sure I was home all day and all he did was take a picture of my house without even attempting the delivery. read more

Davian was amazing, quick and helped me with everything I needed, highly recommend coming here specially if he's working.

I rarely give five stars to any location, unless I see outstanding customer service. Not just me receiving outstanding customer care but others around me as well. And in this location I did. This young lady was working by herself but we could tell how quickly and professionally he handled all of us. She promised to get us out of there quickly and she did just that as was polite while she did it. I got my packages send out and all in less the 10 minuets of my time. Sometimes, you have to let a person know how you appreciate them valuing your time. If I'm in the area again I will definitely stop at this location again. read more

FedEx Ship Center - Shipping Centers Near Me - Garland, Texas

Was expecting a delivery one morning, but when driver arrived, scan showed error (wrong zip code??). Address was fine (error was an error) but driver went on with my package. Called 1-800# three time over course of 5 hours, which was frustrating because got through the call tree every time. Went to the Herrmann Dr location and Babette helped me and said she would get back. By 8pm I had given up, but she called 3 times to update me on her efforts to contact driver, who returned to location with my package rather than making 2nd effort to deliver, and finding someone willing to drive it out to me at nearly 9pm. She made final call to be sure I had received my package as the 2nd driver did not log it. OVER AND ABOVE effort!! If I had my own company, I'd hire her. Would make this review 5 starts, but had to take 1 off for the bumbled effort of 1st driver. read more

I had a package delivery schedule on 10/13/22 (signature requirement) but delayed. Early next morning, I called and request delivery 12-1PM in order to stay home and waited for it, believing that it would be on time. 12:16PM I got an updated of shipper noted that nobody at home to receive the package. I was at home, watched Tv and let the window (close to the door open), no-one even pass through. mtfk, I was so mad, what a waste of my time and money. FCK FEDEX read more

Wow. The best customer service!! I would highly recommend this location This lady should be training others. So many customers came in and she greeted all very nicely read more

WORST FedEx location and customer service I've ever experienced. I wouldn't spend a dime of my money or time here.

These guys use to be the best! UPS and the US Post Office are better. Very sad! What can you do when you business relies on these clowns? Go to the better group! read more

My experience was pretty good. The staff were wonderful and quick when I needed to make a return.

Their online tracking Service just strait up lies to you and Customer support is outsourced to another country so they just read from a script and promise it will arrive when it won't. Don't expect to have the option of picking your package either, even when it's been in your city for 4 days. They hold it at a warehouse that you're not allowed to go to. FedEx will say it's out for delivery but it never gets delivered. I've totally given up. Basically, I spent $150 for Fed Ex to steel a $900 package from me. Don't use this shady business. read more

The worst customer service I have ever dealt with in my life. Anytime my packages come from this facility they are either taken to the wrong address and or marked as address incorrect. After countless phone calls to the 800 number no one bothers to reach out from this facility to rectify the issue. I always cringe seeing shipment coming from this facility, I have never had a smooth process with them ever. read more

Absolutely horrible experience with these people... Dealt with Luis in their CS Department who was totally unhelpful after their idiot driver Elijah Delivered my mothers Christmas gift to the wrong address... FedEx also never called me about the Trace Request that I had made on the package. I eventually had to go back to the seller to get this rectified. FedEx was of no help whatsoever read more

Horrrible customer service. They are not taking complaints. Delivered 5 hours late. Didn't check if we were home. $7,000 shipment lost and they dont care. She pretty much said oh well. Oh well when yall get laid off and people choose other services. read more

They left tickets at my house saying I needed to be present to get my package. Obviously I have a job and am not home during the day. However they did not leave an address as to where I could pick it up. I finally got customer service and they gave me this address, however I was told they were not allowed to give me the phone number to the facility! What?!?! What business does not allow you to call them? I just wanted to ensure that my package was there before I drove 20 miles to pick it up. Ridiculous. From now on only us UPS or USPS! read more

Really low customer service. I didn't get the lady's name who handled my shipment, but she never confirmed anything, had to reprint label and never really communicated anything. I asked her if boxes were free and affirmed in a very condescending way. I wanted to get her name but honestly I really just wanted to get out before I got more angry read more

I had three packages shipped from Chicago, IL to the Dallas-Fort Worth area on July 11, 2022. They arrived in Garland at 9:47p on July 12, 2022. These same packages were scheduled for delivery to my door on Thursday July 14, 2022 by 8:00p - Keep in mind these are three large packages that cost roughly $200 to have shipped. It is now Saturday July 16, 2022 and it is after 5p which means the office is closed and my packages have yet to be delivered. Of course I've tracked the packages daily, I have done the virtual chat and I have tried calling ... Nothing! This is the most unprofessional experience I have ever had with a FedEx facility. This office should not remain open considering all the terrible reviews. read more

Deliveries always on time. They are never late, even on Christmas Eve. Amazing. Thanks to people that work in the Garland center FedEx is the only shipping service I can actually rely on. read more

I have been trying to get ahold of a manager to this location at 3242 Herrmann dr Garland Texas 75041 as I had a package delivered opened with my credit card compromised! I've called the 800 # with no results and no one has reached out to resolve this issue! It's a crime for your mail to be tampered with & this place has no accountability! Filing BBB complaint today! read more

I had a bad experience while trying to ship internationally... my first visit customer service was not very cooperative with us, then I check my fedex app. It notifies me that there is a signature after 4days the pack should have already been shipped. I don't even receive a call from them. Turns out they forgot to give me an invoice that was holding my package from being shipped!? I go a second time & I sign the invoice, and I'm thinking everything will be ok. The next day they call me saying my package is being shipped back to me due to the package being there too long in the facility... worst experience ever read more

It was raining like crazy and the Fed-Ex Staff member helped me with everything so quick. I had been running around all day and needed to go to the restroom. She let me use their employee one and even gave me coffee to help take the chill from the rain off. Great customer service by far! read more

I purchased a package which shipped late, so I called customer service last night and requested the package be held at this location. The package was then put on a truck while I was driving to this location. We needed that this morning, and we already dealt with Amazon. Customer service here was rude and inefficient. I am so frustrated! read more

been waiting for my package since Saturday went home yesterday early to wait for it it never showed and no delivery date is set on tracking

Fed ex could not guarantee delivery times. I took off from work and waited the whole day for an important package because they could not offer a 2 or 3 hour time slot read more

Great customer service. I wasn't rushed and explained everything and all my shipping options to help me figure out what the best one was. She signed me up with a FedEx account and was really patient even though I was freaking out because I needed to be 100% sure that my package would arrive on the day and time I needed it to. After all said and done, I walked out with peace of mind that my package would arrive on time. I'll definitely be coming back here any time I need to send a package from now on and it's less than 2 miles from where I live. I just moved to Dallas from San Diego, CA and it's nice to not be treated like an outsider when I told her that I'm new in town! Never thought I'd have a pleasant visit to a place like FedEx shipping center. I've been in Dallas only 2 weeks and so far everyone is nice here than people in San Diego, CA. read more

I placed an order for parts and paid extra for next day guaranteed. It is now 6 days later and when I called them, I was told that they never even made an attempt to deliver the package. They said their driver looked up the address and wrote "delivery exception" and returned the items to the shipper. Even though the shipper said that my phone number was included, FedEx never tried to call me. This is the 3rd time this year that I have had problems with them. read more

Very impressed! We were expecting a package that was sent to be delivered by 4:30 but we needed it by noon or 1:00 to prepare to a 3:00 meeting. I called the Garland number and spoke to Patty Crowe. After explaining the situation, she offered to check with the driver to see if the package could be delivered earlier, (it was already on the truck). She said someone would call me in 2 hours or less to provide an update. Less than 30 minutes later, Robbie called to provide an update and low and behold, the package was delivered alittle before noon! Both Patty Crowe and Robbie went above and beyond the call of duty! THANK YOU!!!!! read more

Pretty lame! I walked in with papers to ship and I brought the item in with no packaging I wanted a price quote on how much it would cost to ship overnight I had the address but she told me she couldn't tell me until it was packaged. So even though I knew it was bullcrap I got an envelope and she told me it had to be sealed. While I was filling out the address label she disappeared and I could hear her talking to a co worker in the back about personal stuff. Now I'm not afraid to speak up for myself but I'm a fan of timing people to see how long they fuck off for and obviously I was already half way done when she walked away so it's not going to take me another 10 min but that's about how long I stood there listening to her talk about her personal life. Then she grabs the envelope and label and gives me so ridiculous price of $58 dollars I said no thanks and then when I tried to leave she told me I had to pay for the envelope! Total waste of time and staff members hate their jobs and their lives read more