pkg not delivered- scan shows delivery before driver was on my property and I have video of the fed x driver. I have reached out to several customer representatives and none have been able to help read more

I had a work laptop being delivered to me. I made sure it required a signature because things seem to disappear from porches in my neighborhood. I had two attempted deliveries and I called the next morning and spoke with a service rep. I asked them to hold it at the ship center so I could pick it up. Customer service was professional and quickly re-routed my package back to the shipment center. I went by there after work and was pretty much in and out of there in 5 minutes. It was easy and efficient. I did overhear a customer on the phone with FexEx customer service who was missing a package. Was told it was at one place - and not there, and then at this location an it was not there either. I guess it's hit or miss? My experience this time was a hit. read more

I am so angry with them right now, I got a notification that my package was attempted to be delivered at 9:28 this morning and that no one was home and a note was left. Well this is an outright lie as my husband works from home and has for almost a year. There was no note and no one came knocking. His office is right by our front door so he would have heard them. If you didn't make it DON'T LIE! I HATE LIERS!!!! Just tell the truth!!! No I have called twice as I was told it would be sent out for redelivery today and no one came AGAIN!!!!!!!!! So when I called they said that no one could come out because they were closed! This was at 5:56 and they close at 8:00pm. Supposedly they are "attempting" redelivery tomorrow. Well guess what the cameras will be on and watching! We will see if they lie again. I am so frustrated! read more

FedEx does not deserve even One Star, the worst delivery company hands down, every delivery is a gamble, packages delivered in wrong address, packages promised to deliver date and delayed for days after. I am just waiting on a Express package that suppose to be delivered yesterday, it was saying out for delivery from 8AM to midnight, then they just changed to: We attempted to deliver at 4PM but no one was there..REALLY? it is a no signature required, should had just leave the package, also I WAS there and have 3 camera footages to show that FedEx never come by, driver or the system are rigged to lie to customers. It is just IMPOSSIBLE to reach out a live representative, the dumb and rude robot lady will telling you that she will not connect to a live representative because they only know about the information that shows at tracking, so, if you have a problem with delivery you are totally at loss. FedEx should go bankruptcy read more

The FEDEX driver is lazy here in AL. Have complained before but FEDEX never takes notice (of course they assure you they will) and this is an on going problem with these drivers. We have elderly and handicap people in our home and the driver throws heavy packages on top of one another and crushes the content. Not only that but doesn't even leave on front porch. The driver decides to block access to the main gate and stairs to the front porch. I'm pretty upset as now coming home we are unable to assess stairs or gate to the front of the house and somehow we will try and clean up their mess! If I had a choice I would never ever use FEDEX again! read more

I'm from Florida and I was on vacation up in the mountains of Georgia Blairsville to be exact I had a hard time finding this place and fed ex got this package to me the next day before 2 o'clock I am extremely satisfied the driver was really nice and I will forever be using FedEx for all my shipping purposes I can't tell you how often I'm disappointed In places like Home Depot and stores that just don't care about your business I'm glad to see that Fed ex is making a statement about how things should be done Fed ex is awesome read more

I've only had two dealings with FedEx in the past year and both have been disappointing, and I'm currently going through the second dealing. First was with a laptop I had ordered. Even though my front door was open to show that someone was home and cars are in the driveway, each time the delivery driver would mark the delivery as no one being home. I was able to call the Century Oaks office to have it scheduled for pick up, and the tracking information was updated to show it was scheduled for pickup, but when I went to the office to pick up my package I was told it was on a truck again. Even though the tracking information was updated, internally my package was noted to be redelivered. I managed to catch the driver on the THIRD redelivery "attempt ". It took me two weeks to get my package because of the delivery issues. Now, a year later, I'm having a similar issue. This time the delivery notices are either being placed in the gate or the mailbox, and again people are home and the front door is open. Now the phone number for the local office is no longer available and you have to talk to customer service, and I'm being told different things by customer service. First I was told to call the local office (tried, number no longer available to the public). Second person told me to sign the back of the door tag and leave it for the driver, though 1) the driver didn't select that option and 2) the driver is consistent where he's placing the door tags and 3) the places the driver is placing the dirt tags are along the road and not at the house itself (which is only 15 feet from the road), and passing traffic will only blow the door tag away (today's door tag was on the edge of the road!) Now I'm being told that there are restrictions on my package (which is an empty cardboard box for shipping an item!) and that I HAVE to allow a THIRD DELIVERY ATTEMPT so that package will automatically be available at the local office for pickup, and that the previous representative was wrong about signing the door tag. There is no "I'm sorry that you are having issues with your driver" or anything that the driver is doing something wrong, they are siding with the driver with "there has to be no one home." And the sad thing is that if the package I will be receiving in the next couple weeks is also shipped through FedEx, I will more than likely have to go through this all over again. read more

This has to be one of the worst customer service experiences I've ever had. I had a package that literally fell off of the truck and a guy was nice enough to pick it up. It took two days of calling people to finally get somebody willing to go pick up my package and get it delivered. Every time I called and spoke to somebody they were rude and just want to keep talking about with the tracking number said and where the package was even though it was incorrect. I've now been standing down here for 20 minutes to try to pick up a package that they lost and still can't get anyone to find it and bring it out. read more

For the past several years, we had the BEST Fedex delivery guy. He was very personable and friendly. ALWAYS had a smile on his face and a kind word to say. I looked forward to him dropping off packages every day! Unfortunately, he is no longer with Fedex and so they have an older gentleman running his route. Honestly not sure if the new delivery guy is just filling in or if he is permanent. He gave me the impression that he is actually a supervisor and just filling in until they get a regular route person. I sure hope they find one soon, and I do hope that this person has some skills on how to deal with the public that he serves. Granted, I realize everyone has a bad day, but this person has not had a good day. I debated on whether or not to say anything, as I also work with the public and I understand that everyone can have a bad day....but don't treat the customers that you work for as if they are nothing but trouble for them. I really tried in the beginning to overlook his attitude, but when others started taken notice, I thought I should say something. A smile goes a long way....a kind word is never wasted! So please pass this along to your drivers......you never know how your attitude can affect others. (Ooltewah area) read more

Worst Customer Service ever told me the driver comes back in at 5 drove 35 miles to find out That the driver won't be back until 6 pm The front counter lady was extremely rude and not helpful. read more