Employee's here are very lazy and have a care free attitude on the phone and in person. They seem…read moreallergic to providing any type of help and incapable of answering almost anything. Extremely disappointed with the poor customer service from the staff of the Belmont location. Upper level management from regional corporate UPS needs to do an investigation and provide more supervision because the employees are lacking severly.

The service here today was great However the owner helped…read morepack a box and chose to charge $11 versus offering a cheaper option This center seems focus on their profits over repeat business

I initially throught that staff would be friendly and helpful; They roped me in and I would return…read morea few hours later - Only to find a sign on the door that they were on Lunch Break; - So, I waited around like a fool for 20 minutes. Things would be out of control. Why would you take lunch at the close of the business day? Gal working the store was solo and not helpful. She actually made me feel uncomfortable, getting all up in my business about what I was shipping. They are a little pricey. I was happy my package made it up to Staten Island; - Anyways - they had all the services that I needed/requested. I laminated a few items - I suppose I will be back; - But, the location in SouthPark is way better.

12:30pm on 3/4/25 - whoever was working front desk needs better customer service skills. All I did…read morewas drop of a package and I just get attitude. Why!!!??

Wow, a super friendly greeting (and I even met the dog) despite the fact that I was only dropping…read moreoff a prepaid package today. This is what matters. When they're really nice even though it's not a huge customer or profits, that's why I'll be back to Dilworth Packaging.

Best customer service in any industry I've received in a long time. Gladly sent my USPS package,…read morewas friendly and chatty and all around great! Customer service is severely lacking but not at Dilworth. I say by pass, fed ex, UPS, USPS and handle any shipping needs here.

My business mail goes here through iPostal. They appear to be very organized and swift. It took a…read morelittle while to get my 1099 tax form that was mailed (didn't appear available for pickup in my account until March)... but that could've been on client sending late, I'm not sure? Overall, I enjoy this business and not only receive mail here but have also sent mail from here. They currently have a note on the door stating that they're expanding their hours and will be open Saturday mornings now! Even more efficient for me!

Left work early to make it by 5, got there at 4:45 and it was already closed!!!…read moreNothing bothers me more than a business that advertises they operate on certain hours, but actually DONT!

The staff are always friendly and incredibly helpful. Always get the job done in a timely manner…read moreand with reliability.

Here is something I have to say about Nick: I have shipped a lot with UPS over the years but Nick…read moreprovided by far the best service. He is easy to work with, explains very patient when I did not understand things at first and makes the whole shipping process so smooth. I wished there was a Nick in every UPS store.

Aaron was 5 star, and a complete professional. I normally have a lot to say with a few quips thrown…read morein, but this was just quality customer service. Something that I have seen less of recently. When people get good customer service they usually just go about their day, but when it's bad everyone has to know. So big shoutout to Aaron for not just giving the right answers, but also helping me self correct so the next time I come in I'll know what to bring.

It has been eleven years since I wrote this review back in 2009. At the time, it was my eleventh…read morereview on Yelp and that was more than fourteen thousand reviews ago. And back then, this location was across the street in a building now occupied by a medical office. Instead of printing up business cards, this time I am shipping a loaner laptop back to my customer. The young man at the counter pulled an appropriate sized box, weighed it with the laptop, obtained the address and provided a price. And yes, I did get the receipt that the package was delivered on time and signed for. Definitely not expensive but that's FedEx pricing and not really the store's pricing. And still, competitive with UPS - I checked. All the proper COVID protocols are being practiced with clear "stand here" markers on the floor, plexiglass partitions at the counter and masks required. [Review 14255 overall, 1579 of 2020, number 2690 in North Carolina.]

The staff here are incredibly efficient and clearly understand the Uptown parking situation. Most…read morepeople are double-parked when they run in, and the team is very mindful of that--they move quickly and get you in and out with no dilly-dallying. The service is fast, organized, and professional. Just a heads-up: parking is basically nonexistent, so be ready to drop off your package and go. This isn't the place to linger. But if you need quick, efficient service, this location does a great job of keeping things moving.

Marco is a real one. Great service here. Had a big last min order and Marco had this printed and…read morebinded in 30 mins. Amazing work!

I use this location a lot since it's near my neighborhood. Mostly for drop offs, but the store is…read morealways clean when I get there and it's really quick to get the package on the scale and scanned in for the receipt. Staffers are always nice an courteous and I've never had any issues here.... I do remember when the right side door handle was "hanging by a thread" but it has since been fixed. This location has easy parking - the only caveat is that a lot of folks are going the wrong way! Just be careful, but all the spaces are angled to one direction. The parking lot is shared by WingZone, a Subway, and... maybe a cellphone carrier store... I'm not exactly sure. The construction on Tyvola Rd makes it a little tricky to get in and out here....

This location offers speedy service, plentiful parking, and friendly staff. Im so glad that I…read morefound this location.

This review is specifically of the service that I recieved from Wuilson. That man is an angel. I…read morehad really had a crazy day that hadn't gone according to plan and had a disaster happen with my daughters 16th birthday banner elsewhere. Not only did he help me to get it done asap, but he was so unbelievably kind and empathetic. I would absolutely continue to use them for all my print needs.

Time after time of coming to this location the customer service is always very bad. I visited this…read moremorning to use the print station, it was down. I was not greeted when I entered and stood at the desk for minutes (I was the only customer at the time) before an employee finally looked up from his computer to talk to me. He (African American employee with glasses) still didn't even come over to approach the part of the counter where I was standing. He refused to move and I felt like I had to shout across the place to tell him what service I needed. I asked if they could print for me since the print station was down and he shared the email to send my documents to. All he had to do was click on the link that I emailed and the document would come up and he could easily print it but I guess that was one too many steps for him. He got an attitude and said he wasn't going to do it that way. I didn't have the energy to go back and forth so I simply just said "never mind thank you" and walked out. I won't be visiting this location again. The location in Southpark is much nicer and friendlier.

I have been using Postal Route for my online Etsy Shop "NoirVeda" business street address. As a…read morebusiness owner I want to keep my home address separate, so this works perfectly. I sell Ayurvedic organic skin products and growth serum for hair. So far I have not had any issues. If something is returned to me they will scan and send me a email. I can decide if I want to pick up the mail, or have them deliver to me at home. So far Im a happy customer! @glampedlife

Top notch customer service! I can't say enough good things about this place. I drive an extra 4…read moremiles instead of going to the Fort Mill post office. They are quick, friendly, and reliable (unlike the PO). I receive a transaction email as well as an email when a package has shipped.