We were not satisfied with the service. My son called to inquire about reproducing an MP4 to a DVD this initial phone contact was a rushed interaction with manager Letty.
We arrived at the store and there were no other customers in the store. I asked if they could take an MP4 and burn on DVD. I stated we had called ahead ....they were not addressing me directly and they were not friendly at all.
I explained the MP4 was 7:43 minutes it was a video for a young man's funeral who had passed; he had a serious illness. This was a sensitive issue and a painful time.
I asked how long would the process take Brian address Neri and never addressed my question he began to talk about the conditions that would determine how long it would take. My question was simple I have a technical degree and I know it was a simple response. This disrespectful exchange felt awful.
They completed the action in less than a minute I paid and we left.
Please note everyone that came in was greeted "welcome to FedEx" , we were not verbally greeted and we did not feel welcome.
I had my laptop in the car and my intention was to check the DVD but I did not. Also note I was traveling from out of state otherwise I could have made DVD myself. My Fedex in Brentwood California always provides great service so I expected the same.
Bottom line after driving an 1.5 hours to the church and turning over the DVD it was blank. How disappointing.
My son took over and called the manager "Letty"she apologized explained they had new software she refunded money and gave us a blank DVD to make the copy ourselves.
In summary Brian and Neri were rude during our interaction. Neri wanted to argue that they were not rude. The product paid for was not delivered. Unnecessary stress and travel was placed upon the bereaved family. The manager was apologetic and she did not hesitate to try and correct the situation.
Fedex purple promise is ": I will make every FedEx experience outstanding".
This was not our an outstanding experience and I was disappointed I will send a letter to Corporate Headquarters.
Regards,
Connie read more