I came here to pickup a package that a driver failed to deliver to my home, and while at the store,…read moreone of the employees took my wallet off the counter with about $250 cash in it. They refused to return my wallet, and I was forced to call 911 to have police respond. I waited and recorded until the police showed up, all while the employees continued to refuse to return my wallet. Once the police showed up, they threatened to charge the employees with theft if it was not returned, and I was eventually then able to get it back. Avoid at all costs!

I got a call from my old apartment in Lord Stanly Suite in Vancouver BC, asking to collect the box…read morefrom my company. It was over a year that I had moved from Vancour to Toronto because of work. The first thing came to my mind, call closest UPS to find if they can help (The UPS Store 42 - 125A-1030 Denman Street Vancouver, BC V6G 2M6, Tel: 604.689.1243. I was very nerves when I called store 42, but I was extremely lucky to speak with a lovely lady (Raha), she said, she will send someone to the apartment to pick up the box and then she will ship the box to Toronto. She called me 3 time: after picking up the box, confirm the address and collect credit card number, and finally one last time when she finished processing the paper work to let me everything done, and then email me the receipt. All this process was done in less than an hour on phone from Toronto. I am grateful to Raha doing this for a stranger, and I strongly recommend The UPS Store 42. Babak S Toronto, Ontario M5V 3V9

This is the best small shipping store. I'm there almost everyday and I've only had the best service.read more

Would not recommend. After waiting 30 min, I got a digital photo for a PR card, only to learn…read morethat the photo was not accepted. This was despite my having as the staff if they needed the spec's. What a waste of time and money.

I am not expected it happend to me my very depressing experinced from ups courrier. I had a…read morepackage last september13 it says out of delivery on that day waiting all day .check again at night the status of my package says back to On the way! it's weird.. the next day i call customer service all the say's are we investigate that's all.. the worst customer service ever they are not helping you the onlypromise you to call you back.. I went to concord warehouse 2times .asking help to my package missing..I spoken to the msnager..they only say i will call you back if we find your package...keep waiting no body call me.... so in general my package stolen/missing may be because i didn't put additional insurance the take advantage.. my package is very centimental value and pricey... that's why I am very depressed.....i never trust ups anymore...but I never give up...who never know if there is a miracle i keep praying there is a name and complete adress of my package.....God give a reward for those who return my package..... Thank you....

I was using the UPS location in Yorkville for 3 years with no problems. However, I sent a package…read morelast December and some of its content were stolen. A gold coin and a large silver coin were taken from their boxes so the 2 empty boxes along with the rest of contents were delivered. I told the store manager but he stated that the coins were there when they closed the package in the store. He gave me an 800 number to call. It has been 3 months and I have not received any explanation, apology or compensation. Either someone at the UPS store took them or one of the UPS employees opened the package on its way and helped themselves to the contents. The theft would have been less obvious if they had taken the coins with the boxes that they came in. In future, I'll use Canada Post.

In respect to my first review where I trashed this place, they did in fact wind up losing the…read moreparcels, and I couldn't get them to follow up. It was quite the financial loss to me. In between I attempted to use them for other shipping simply because they are convenient. None of that worked out well either. Sadly I've had a friend who had the same experience. Somethings very very wrong at this location. I can't imagine how running this type of store is so complicated that you can figure it out -but apparently it is.

They keep on calling me like 10 times a day, but when I finally pick up, its an automated message…read moresaying they're the DHL store and they speak only in mandarin. I understand a bit, so I press 9 to speak to someone. They asked if I speak Mandarin, I said no, and they hung up on me. What kind of service is that? Tried calling back multiple times, nobody EVER answers.. I can't even ask to see what package it is I need to pick up. Ridiculous. Going to make a formal complaint to UPS.

Best store ..Great Staff who are so amazing at their jobs…read moreThis is my second time I've needed their help in doing a return back to Amazon Thank you to the UPS STAFF STORE at 1750 The Queensway, Etobicoke

I had a computer monitor that I had to return via FedEx for a warranty repair, but the FedEx…read moreshipping center was out of shipping supplies and couldn't box the monitor (I'm not making this up). So I took it to the UPS Store to get them to package it, thinking I would get it boxed there and then drive back to FedEx to drop it off. The team there offered to build me a custom box, though they wouldn't be able to do it until Monday (this was on a Saturday). I was leaving town Sunday, but when I told them that they said it was no problem; they offered to wrap the box and take it to the nearby FedEx shipping center in the shopping center on Monday, when I was out of town. They did so, and called me to confirm it Monday, and the package arrived with no trouble. Really appreciated them going the extra mile on what had been a very frustrating day up to that point.

Tip: If your package requires a signature, it means nothing to the UPS driver. Your package will…read moresit on the doorstep of your home without a signature, in the elements, without a door knock or a doorbell ring. I recently upgraded my phone to a Google Pixel 10 Pro XL. My previous phone, the 8 Pro, started losing its charge rapidly within the last couple of months. Bummer, as I loved that phone that was over two years old. I ordered my new phone from the Google Store. I got an estimated shipping date. Shipping this phone to my home required a signature. It makes sense. It's an expensive device. Phones aren't cheap! My shipment was scheduled for Tuesday, April 7. Great! On this Tuesday, I got an e-mail saying that my shipment would be delivered on Wednesday, April 8. A day later would have been okay, except that I'd be at work. There was no way for me to change the delivery to my local UPS store. After having lunch at home on Tuesday, I checked my inbox and I got a UPS message saying that my order was delivered. I was home on Tuesday for the entire day. The UPS person neither knocked, nor rang the doorbell. The instructions say to get a signature. The UPS person placed the box on my doorstep and left. My phone was out in the elements for nearly two hours. Not cool. I got a store credit from Google. The funds were enough to get a pair of Google Pixel Buds 2a, which are the budget-friendly earbuds that supposedly fit better in your ears. I typically don't do well with such types of earbuds. It was UPS delivery again. No signature was required this time. No change of date. Nice! I wasn't home when the delivery happened on Monday, April 13. The package was left on my doorstep. It was raining that day. It wasn't off to the side of my doorstep, away from the rain. It wasn't placed in my mailbox on the side. It was placed directly in the rain. I called my dad and asked if he could swing by after my parents were done having lunch to pick up my wet box. He did, thank goodness! UPS is the lesser of the two evils when you put Purolator in the mix. UPS delivers. It simply leaves packages out in the open for potential porch thieves to swoop in and take them. UPS drivers can neither read, nor use their frail arms. My first package said that it required a signature from me. I never signed for the package. It was left on my step without ringing the doorbell or knocking on my door. Pitiful. I would have been upset if someone had stolen both my deliveries from my doorstep. I'm pleased that my earbuds were dry after the box containing them was left in the rain. Such a dumb move on the UPS driver's part. I pass by this UPS location weekly when I'm driving home from work. It's across from York University. Decent location. However, I feel that a refresher course on what it means to deliver a package that requires a signature is in order. (164)

Recently I wanted my vintage Nakamichi cassette deck repaired. I found a Nakamichi technician in…read moreMichigan, USA who offered to do the repair. I spoke to him and sent my deck across the border to him through Canada Post. He did the repair and sent the deck back to me via UPS. I soon after received notice that they would be delivering my deck but there was a border fee of $209. This sounded high to me so I contacted Canada Customs and explained the details of this shipment. They informed me that my border fee should be $93 and that they constantly received complaint about UPS of the same nature as my complaint. They informed me that I could do a 'self clearance' of the parcel by coming into their office in Malton and paying the $93 and receive a Proof of Payment document to take to UPS to have my parcel released. I then contacted UPS and let them know that I had contacted Canada Customs with concerns over the high fees. In short, they was very reluctant but did admit (after a 20 minute conversation/argument) that they had indeed over-charged me and I did only owned $93. I think it had something to do with the fact that I let them know that I was considering taking legal action against UPS over this. Spitefully, they informed me that they would not deliver my deck until I went to the customs office to get the Proof of Payment document, then scan and email a copy to them. I did that. It was a 4 and a half hour trip to do that I emailed them this Proof of Payment document and received a response from them. They informed me that it would take 24 hours to process my request after which time they would deliver my deck. I am still waiting for my package! I also believe this is likely a directive from their head office to add addition fees to all deliveries. I can't believe that is just my local UPS outlet that is perpetuating this fraud. My fear is that is nationwide. Let's face it, when a UPS delivery guy comes to your door with a package and wants a border fee, most will automatically pay what they ask not knowing they are likely being gouged. They just want their package. I certainly have been telling all my friends and family of this ordeal, strongly suggesting they never patronize UPS. I also considered making a video of complaint to post on YouTube. Avoid UPS like the plague!

Worst place ever!. I've had two experiences there, both bad. For the first one I tried to pay with…read moreVISA. The person couldn't get it to work somehow. So I paid cash. Later I found out that my card had in fact worked! So I paid twice I just went there to drop off a UPS parcel, because it says that it's a UPS drop off place both online and also there's a big UPS sign there. The woman said no, sorry we're not a UPS service. So I said what about this big UPS sign behind you? She said it's a mistake. Never again!

Such amazing customer service!…read more Was greeted by the very nice lady behind the counter who went above and beyond what one would expect to assist me with printing my labels and shipping my return (despite the error in UPS or what I like to refer to them as Oops! stating it is a drop off location for them when in actuality it is for FedEx. While I'm not surprised at hearing UPS dropped the ball/package on their end she offered to accept my package regardless and stated she'd arrange a pick-up nonetheless - they should be ever so grateful to have a representative who goes out of her way to fix an error on UPS's end that she shouldn't have to be bothered with yet she seemed all too happy to go out of her way to assist and help me out nonetheless! I wish I could receive the same customer service actually from UPS themselves when calling their support line when needed as I received from her! Topnotch service above and beyond what one would expect! Thank-you!

BALIKBAYAN BOX : a carton shipped to the Philippines from another country by a Filipino who has…read morebeen living overseas, typically containing items such as food, clothing, toys, and household products. Now that we got that out of the way, as to add sentiments behind what goes on (bargain hunting and hauling, wrapping) when filling the box with essentials, let's get to the real reason why we (Filipinos) do it in the first place.... The shipment isn't the fastest, so the waiting game towards hearing the many gratitudes from your family overseas will take about 6-8 weeks, depending on which province you send it to. Manila and surrounding is always the fastest as the ship docks in Marikina, segregated and then shipped once again to neighbouring provinces. The higher the grass and nature, 8 weeks or more is likely for the delivery date. But that's not even the painstaking wait we endure with this magic brown box. WE HAVE TO FILL IT TO THE TOP to make the $95 shipment fee worth it. With what is completely up to you. My case, the receiver of my box is my 85yr old grandmother who currently resides with my uncle (mom's brother) who has 3 kids and lives in a compound with other relatives nearby, which means lots of rice and canned goods to make the unboxing worth it. And that I do! I wait for sales and deals and then little by little, takes me roughly about 6 weeks to get everything I need, I send it off. Others from different cultures is baffled by the concept. I too, was. I grew up in Dubai, moved here when I was 13 and would rather send money for extended help if anything and save me the hassle of grocery hauling etc. Until, I went back home for a family vacation and realized that essentials like shampoo and canned goods are more affordable here than anywhere there. Granted that there are local brands that sell for a reasonable price, it still doesn't beat sipping hot Nescafe coffee from Costco (AT NO COST!!) I mean, I do send money, but this box ensures that the money goes where it is needed. So the company I ship my boxes with is Forex Toronto, for the past two years now. All boxes have been shipped out in perfect condition, including the box I sent to 'MYSELF' as I vacayed back in the December 2018 and we didn't want to have a heavy carry-ons. And all my fellow Filipino peeps can relate, when we travel, there's no such thing as travelling light! We have to haul everything because each first, second, third and nearest to the toe degree cousin must taste chocolate from abroad. No, really! No exaggeration! So, I sent it September 2018 and arrived in our condo in Mandaluyong by December 5 2018. I packed olive oil (a bottle is worth about $15 at Power Plant mall!!!! ) tissue paper (always had one in the car for our long drives), my son's formula, diapers and baby wipes, as well as an umbrella stroller and his car seat (which I then left with my relatives to avoid bringing any excess luggage back ofcourse). The chocolates didn't melt, which means these guys use proper cooling storages, so keep that in mind. Among the items I always send are small kitchen utensils from the dollar store like chopping boards as they are produced with more quality here. But rice is always the winner, my Lola loves the smell of it. She says it's different and insists on only cooking it when guests come over, so cute! My box can supply a household's needs for about 2 months and up, and I believe that the happiness it gives means much more than the reaction I get. Forex is great, the reason why it's a 4 stars is because again, (DRUMROLL PLEASE) my kababayans (fellow filipino peeps) lack costumer service in areas which can be simply avoided through proper induction training. Meaning, being able to assist over the phone when updates are needed, without the hassle and compromise. I mean, isn't that part of what we pay for, the service? I called in today to find out the status of my box, and I was asked for an invoice number. Couldn't find it, so when I called back after 10 mins of panic looking, Ruby gave me an alternative option (which could've saved both of us saliva cells) by asking for my phone number to look up the shipment status. So there, simple things like that can offset anyone's mood and question why the world hasn't fallen yet! I know, a tad bit excessive but this type of repetitive behaviour can be and should be avoided at all costs, wether you are dealing with a costumer, foreign or not. So, yes a trusted company to ship with 100%. But if you happen to speak to a sassy Ruby, take a dose of 'patience pills' and you'll get through the day, I promise!

Have been visiting this exchange bureau, since it was located on Queen Street, more convenient now…read morein the Eaton center... However, I expect rents in the mall have contributed to higher than previous conditions or exchange rate offer.... Quality of staff are impeccable with quick, polite, friendly service.. half purchase do US dollars, Dominican pesos, and euros all in various denominations in the past.

This service is terrible. Deliveries are late, notifications of deliveries come even later. I…read moremissed my package delivery, scheduled a re-delivery, and confirmed that re-delivery with two different customer service agents. Day of the re-delivery came, it never arrived. Called customer service again, she said the driver had opted not to put the package on the truck because it was scheduled for pickup, despite the re-delivery request which she again confirmed (three confirmations now). Scheduled it for re-delivery in 3 days time, nearly 2 weeks late at this point. I'm not going to hold my breath that this package ever gets delivered. 2 stars because the customer service workers have been friendly, but not at all helpful. This company needs an overhaul, they are not doing a good job at all.

Purolator service is horrible. They made no attempt to ring the doorbell. I only saw the guy as he…read morewas halfway down the street. I made the mistake of trying to arrange a redelivery for the next day and it never showed up. I spent 30 minutes waiting to speak to a CSR on the phone only to be told the redelivery request had been made too late, but it would be delivered the following day. After I hung up I wondered if I should have just told them to send it to a pickup location but I figured they would then probably lose my package. What good is a delivery service if you have to pick up the stuff yourself?

Amazing little store. Art supplies, stationary supplies, unique gifts, thoughtfully selected kids…read moretoys. I don't know how they do it in the space they have but they somehow manage to have everything I need no matter what I am doing - drawing, painting, printmaking, mixed media, school and work projects. I find the staff friendly and knowledgeable. I comparison shop and prices are competitive and on many items, better than those on Amazon. I really look forward to every visit to this little jewel of a store.

I ordered some Sculptey Clay and it was hard as a rock. I tried several ways to soften it but gave…read moreup and had to throw it out. What a waste. They should give their clay a squeeze before shipping it out. Very disappointed.