The overall buying experience wasn't too bad and the vehicle I purchased is pretty much as…read moredescribed. The problem I have is that I was told when I bought the vehicle that the oil had been changed. When I got half way home the oil change indicator came on. I checked the oil and could tell that it hadn't been changed in a while, certainly not as I was told. This may not seem to be a big deal, but when you spend $11=k on a vehicle and come out of pocket with a down payment and then have to pay again to get the oil changed it's kind of a slap in the face. In addition, I have been waiting for a month for my title work to show up and it's still not here. I texted the sales person and was told I just might have to go get another temporary permit because it can take 45-60 days. This again is not what I was told when I bought the car and to be honest I don't know if it's even possible to get another temp permit and if it is that doesn't make it right because it takes time out of my schedule to go do that and I wasn't told this was going to happen. The salesman just told me that if I had an issue I could call and talk to management...Hmmmm, a little different attitude than when they were trying to get me to come buy a vehicle. The bottom line is that you need to verify anything you're told and double check to make sure it's accurate, before you buy, because after you buy the whole attitude changes.

Waste of time! Ran my credit didn't show me my score nor give me a copy! Would t go over any…read morenumbers.

Be careful signing their papers to get your car fixed. Price increases then you are stuck.read more

My Subaru has never sounded better in the entirety of me owning it. I honestly didn't know it could…read moredrive that smooth. The price was incredibly fair, i would pay double for the service i was provided. Definitely recommend!

I bought a 2004 jeep liberty from this dealership a few years back and it drove like a champ…read more Everyone was extremely kind and made sure I was set up with a full tank, full windshield wiper fluid, and fresh wiper blades. I'd highly recommend this dealership.

This is a terrible dealership! Shoddy cars and shady car salesman. Save your money and don't go…read morehere!

Hi Doug, I wanted to…read morethank you for helping me get my daughter's first car. It was a happy coincidence that you opened your business across the street from where I live and I saw the car that I needed at a price better than I would have expected. The great part was that I didn't even have to negotiate you down on the price. It was already marked at a wholesale price...I know because I was a buyer for a used car dealership in Yakima for about 3 years. You are a man of character trying to provide a good future for your young son. I especially liked hearing him talk about how he helped you design your business cards. That was very cool and it made me happy that I could help support that. I wish you the best of luck and I know who I'm going to call for my next vehicle. Kodi Mather

DO NOT BUY FROM THIS DEALERSHIP! IF I COULD RATE THEM…read moreNEGATIVE I WOULD ! I had an absolutely horrible experience with this company. I bought a car from them, and within one day, it completely stopped working. They immediately blamed the alternator -- without even inspecting the car -- and claimed to have fixed it. Remind you they swore the car had been safety inspected and was in great condition... When I went to pick it up, I didn't even make it five minutes down the road before it broke down again. I had to pay for towing out of pocket twice, and once more they said the alternator was the issue (which was supposedly just fixed!). They again told me the car was now "safe and reliable." That couldn't have been further from the truth. Less than three weeks later, the car completely died again, and now they're refusing to cover any mechanic fees. On top of that, they won't answer phone calls or respond to texts -- totally unprofessional. I'm now being forced to take legal action against this dealership just to get some accountability. I wouldn't wish this experience on anyone. This isn't even 1/2 of what has been wrong. Save yourself the stress, money, and legal trouble -- do NOT buy a car from this place.

Looking for a reliable car for our daughter who's off to college. After dealing with a few other…read morerude, non-responsive, or evasive dealers, it was a 100% positive experience when we stumbled upon Marshall at Grand Auto! Marshall is honest and forthcoming about the vehicles on his lot. He made the entire purchase as easy as 'buying a used car' could be. No pressure whatsoever to purchase. Both my husband and I would wholeheartedly recommend Marshall and Grand Auto & RV Sales if you are in the market for a used auto!

DO NOT DO BUSINESS WITH THIS AUTO DEALER. I purchased a vehicle from them in August 2024. I was…read moretold I would have my title and plates in about two months. When those two months came and passed I called asking for an update. after confirming my information I was informed that the person who handled their titles was out of the office. This was the beginning of over a year of calling them and receiving the same run around. He was always out of office. I even asked what hours he would be in and called at the appropriate time only to be told the same spiel. I live an hour and a half away and after six months of getting the run around I went in and all they did was offer to give me fresh temporaries. This was only a bandaid for a wound that needed stitches. Soon after I was able to get in touch with their title person who, I found out, was one of the owners. He gave me more excuses about how there was a hold up with the DOL. I waited patiently for another six months before finally being beyond fed up and filed a complaint with the Washington DOL. I was then pointed towards filing a claim against their dealership bond. It was only after I filed a claim against their dealership bond that they got me my title and plates, two days after they had been contact by the bond. What this tells me is that they had the ability to get me my title and plates before this due to the speed at which they were able to acquire them when they were threatened with financial liability by the bond agency. In the end, I received my title and plates in Feburary of 2026. This was beyond unacceptable. I have never written a bad review but have been so incensed by the entire ordeal that I felt it was my duty to inform others before they make the same mistake I did by doing business with this auto dealership. Believe it or not, this is the spark notes of the entire process I was forced to go through to use the vehicle I had purchased.

Cannot warn you to stay away enough…read more I am now $20k into a $10k car I bought there. Sold me a Subie that they had "done all the work" that needed to be done at 200k miles. Headers, gaskets, etc. Had to take the car back in within a week because it wouldn't shift into gear from park properly. It wouldn't accelerate from a stop appropriately and would just shut itself off while idling at a stop light or sign. They supposedly got it in and said it was a sensor issue and "fixed it". (Remember that for later) Then the car dropped all its oil and seized up within months of it being purchased. They insisted it was my fault. So the "insurance plan" they sold me for another $800 wasn't going to be any good either. (Even if the oil wasn't checked in 3 months' time.... which it WAS... it shouldn't have vanished within a few months of having the engine overhauled). Of course, they offered to replace the engine, if I paid them for it. So, it sat on their lot while I found a REPUTABLE mechanic to look at it. Once I had found the best garage in town for Subarus, they wouldn't even put the car on their trailer to take it to the shop, I had to pay for the tow off their lot. And that sensor issue they "fixed"? The mechanic said all the warning lights I took it back to them to check was because someone did a quick fix by jamming/bypassing the sensor. Literally, the WORST car purchasing (or mechanic) experience I have ever had. Ric (salesperson) was rude and felt comfortable swearing around my wife and son. Should have been my first red flag. I just thought he was trying to be "buddy buddy". Nope, turns out "Skeezy salesperson" is a stereotype for a reason. Stephanie started scolding me on the phone when I called and was upset with the weeks of delay that involved all these issues. YOU MUST AVOID THIS CAR LOT AT ALL COSTS.

My van was downshifting hard at 28-30 mph as I slowed from 35. I had the mechanic at Universal look…read moreat. He found and fixed some other problems. I found the original problem was not fixed. I brought it in. Kerrie took it to get the transmission electronics reprogrammed. He also fixed the power steering noise. Kerrie charged only for his actual costs, not labor on the programming and power steering .I found the people fair to work with, and my Dodge van is running and shifting properly. This is the second time they have fixed a problem on my van. I will go back to these guys anytime.

Kerry was trying to take advantage of my wife knowing she was on limited price but he didn't give a…read morefuck my wife is handicapped and he was trying to squeeze every dollar she got from her the price from 3000 up to 4500 what a fucking rip off con I can't wait to see what the attorney general office gets involved

I have lived in Spokane 15 years. I wish I had looked up River City Auto sooner as car shopping has…read morebeen a nightmare over the years. Recently my wife and I needed to buy a car and after 6 different places we were burned out and frustrated beyond belief. We happened upon here and man is this a diamond in the rough. Absolutely 100% satisfied in our experience. Mark and Chris were incredible to work with, cars were great and clean, no fuss or games and they took amazing care of us. I will definitely be an ongoing customer after this experience. Big thank you to Chris for everything he did and making sure we have a reliable car for my wife. I have never been impressed with a car sales business until here.

November 30, 2024, purchased a 2014 Forester with 150K miles on it that was supposedly "completely…read moregone through" by River City Auto Sales, who purport to be Subaru certified mechanics. Car smells like wet dog, but that is what it is. After I signed the contract and ran my debit card, Chris mentioned that the one key that came with it "needed to be reprogrammed." 1. Between Christmas and New Year, dead battery. I don't know the history of this car and batteries eventually need replacement, especially when the weather starts to gets cold, and the battery that was in the car when I bought it was just barely old enough that replacement was recommended, so to be safe I got a new battery ($175). Part of having a car, inconvenient that it happened within a month of buying it. Irritating on a "new to me" car, but not their fault. 2. End of January, I take the key that "needed to be reprogrammed" in to be reprogrammed. Turns out it had a bad chip. New keys are $350 each and depending on where you buy them, there could be an additional $100 programming fee. (Funny story: By this point, I had my snow tires on. They're mounted on their own wheels, which came off an '07 Forester and don't have the TPS sensor so the TPS light is on as long as I'm running my winter tires... and the new key can't be programmed with the TSP light on.) Irksome, but not their fault. (Running total: battery + key = $525) 3. Week after Valentine's Day, the new battery is dead. A couple of jump starts, a week's worth of rides to work, two shops and a $90 diagnostic later, the issue was determined to be a corroded terminal on the positive cable. Huge PITA, but a lot of other people looked at that same cable and didn't see anything amiss. It happens. (Running total: battery + key + dx = $615) 4. Mid-May. The key won't come out of the ignition. Have it looked at, it *could* be the key I bought from the hardware store isn't talking to one of the sensors in the ignition, shifter, or plate, so I get another new Subaru branded key. (Running total: battery + key + dx + key = $965) 5. Early June. It's not the key, so we schedule shop time. Turns out to be the sensor in a plate. $600. It's a 10+ year old car, this is a known issue, and I had the bad luck to have it happen to me. Running total of things not their fault is now $1295, but... 5. While it's in the shop, given the battery and shifter issue, we run the service history and guess what? The car that was "completely gone through" by a shop with a big' ol "Subaru-certified mechanic" sign in the window is overdue on all scheduled maintenance from 90K onward. Catching that up came in at just under $2700 and we're not done yet, because while all of this is playing out, I had occasion to turn on the AC for the first time and found out that it doesn't work because the compressor's bad. (River City Auto Sales took in this car when the weather permitted testing the AC; when I bought it in November, it was cold enough that testing the AC was a moot point.) A new AC compressor and changing the serpentine belt while we're there are going to be another $2100. I'm not mad about the nearly $1300 of things that aren't their fault, but the $4700 worth of things that should have been addressed when the car was "completely gone through" has me pretty pissed off.

Easy to work with quick transaction quality vehicles. Didn't try to flim-flam or upsell was…read morestraight up and honest.

Just bought a new vehicle and the customer service was amazing. The owner Kirk made the whole…read moreprocess super smooth and easy. Both him and Josh answered any questions I had and were very helpful. Would def recommend