Review for Cambridge Apartments - Management Only I moved into Cambridge Apartments in July. While the maintenance staff has consistently been prompt, respectful, and effective, the management experience has been extremely poor and disorganized. When I first moved in, the on-site manager at the time was difficult but at least communicative. However, she was frequently late, left early, and was often absent for days at a time. Despite being barely present, my car was towed for expired tags the day after I moved in, even though I had informed her I was in the process of resolving the issue and parked exactly where she instructed me to. After that, there were multiple temporary managers who rotated through the office and never seemed to last long. A few months later, Raeseanna Lightner became the property manager, and since then the situation has significantly worsened. I've seen a noticeable number of tenants move out since her arrival, and I now understand why. Communication from her is essentially nonexistent. Phone calls are not returned, emails go unanswered, and tenants are not notified of issues unless absolutely forced. Basic communication seems to be avoided altogether. Here is the situation that led to my eviction notice: In October, I informed Raeseanna on the 2nd of the month that my rent would be late and that I would pay as soon as possible. She informed me I would receive a late notice, which I understood. After receiving the notice, I went to the office that Friday and told her I had the funds and would be making the online payment that evening. She told me not to worry and that I had until the next day. I completed the payment that night. I saw her again shortly after, and she said nothing to indicate there was an issue. I had no reason to believe the payment did not go through. On November 25, I came home from work and my son handed me a letter he found under our doormat -- it was an eviction notice. The following day, I went to the office and spoke with Raeseanna. I asked why I was never contacted by phone, email, or in person when she had seen me previously. Her response was that it was "not her job" and that I should email the generic property management email -- an email address she herself has access to. I sent the email immediately. What is concerning is that the email was never forwarded, escalated, or responded to. When I requested proof of escalation or contact information for someone above her, none was provided. There was no CC, no forwarding record, and no response. This is especially frustrating because in the past, when online payments didn't process correctly, previous front office staff contacted me immediately, and I came in and resolved the issue without incident. The online portal is still relatively new here and has had problems before. This eviction could have been completely avoided with a single phone call or email. If you live here or are considering moving in: Maintenance is great Management is disorganized, unresponsive, and unwilling to communicate Tenants deserve basic professionalism and transparency -- especially when housing is on the line. read more

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Maintenance Armando did an excellent job of completing my work order. Armando is excellent worker, always busy. Fred Elliott Fairway Village. Thank you read more

I'm writing this review to bring awareness to some concerning practices I've personally witnessed while living in an FDC Management-managed property. A friend of mine, who also receives Section 8 assistance, recently showed me a 3-Day Notice to Pay or Quit that was dated January 3, but was mailed instead of posted on the door and did not arrive until several days later -- after the three-day period had already passed. There was no return address on the envelope, and the mailing itself appeared improperly addressed. This raised serious concerns for us. What made this especially troubling is that a 3-Day Notice is time-sensitive by nature. Mailing it -- instead of properly serving it -- meant the tenant had no real opportunity to respond within the stated timeframe. This feels misleading and unfair, particularly when the tenant owed a relatively small amount and is part of a subsidized housing program. Based on my own experience and what I've witnessed with others, communication from management has been inconsistent and stressful. These types of practices create fear and confusion, especially for Section 8 tenants who are already navigating strict rules and timelines. I'm sharing this so others are aware and can ask questions, document everything, and protect themselves. Transparency and proper notice matter -- especially when housing stability is at stake. read more

shout out to Michelle Amanda and Marissa always there for me what ever questions I have. Such great customer service they are a pleasure to work with. They always go above and beyond I really appreciate them love everyone at Harbour lights they need raises for all they do sue204b read more

Don't move in to the on 7th apartments Fdc management is never available and the managers are horrible. If you move in to any of their properties you will need to keep a lawyer on hand fyi read more

I have been living here for about 4 months, after struggling to get here the day before I signed the lease agreement, the told me I would need to pay a $200 pet deposit and an additional $60 per month pet rent for my service animal. I provided them with documentation of my need for him by my previous MD and Ventura county service animal licensing, as well as California Department Social Service's notification that we qualify for a monthly stipend of $50. Fdc refused my request for accommodation twice now. The first they stated they were unable to accept previously filled out/ signed forms. So having recently arrived to Camarillo from Orange County I hadn't established care yet with new PCP after doing so I resubmitted to get denied because according to them I had not provided adequate information by the appropriate health care provider. I am disgusted with there lack of empathy and greed. $2,120 for a studio with 3/4 bath, no dishwasher, no doorbell, steel stairs that have an open ceiling so there dangerous in the rain, an oven which makes high pitch noise when used, only 2 windows which must be opened since there is a furnace constantly leaking hot air, no ac, pool closes at 9.pm, poor lighting at night accept the pools which are of limits. Not to mention they state during the walkthrough and before receiving keys all issues must be stated then and there otherwise they are renter's responsibility upon move out. I have always had 10 days to report, when moving into a place so the holes in the walls that weren't plastered before painting and the nails that were painted over with will likely be charged from my deposit. The community off Camarillo itself is beautiful, peaceful and safe. The police have not been aggressive nor intimidating. The air is clean and it always nice out, occasional rain included. As far as FDC Management.... Let's just say that the second star was for the hard working maintenance, landscapers, and neighbors whom work hard and play nice. read more

FDC Management - View from my balcony. - Property Management Near Me - Anaheim Hills, California

The Los Arbolitos apartment complex is an absolute nightmare to deal with. Whatever you do not move here if you care about your health and safety. There have been hundreds of calls with the police about incidents with crime/harassment/violence going on here and the apartment complex and corporation FDC don't do anything about it. Their exact words are, " guaranteeing anyone's safety is beyond our ability and obligation." The office does not take responding back to their residents with any sort of urgency and dismissing you like the harassment and safety concerns happening aren't a big deal and just say they are dealing with it. When in-fact they won't take additional measures to ensure anyone's safety here, they are beyond unhelpful and put it back on you to fix. I would highly highly advise no one to move here, especially if you are a woman. They do not care about residents here and are only concerned with making money and what looks good for their business. DO NOT MOVE HERE or to any of their properties. FDC only cares about money. Cannot ensure the safety of its residents and doesn't care at all what goes on at the property. Corporate never cares to reach out the residents. DO NOT MOVE TO ANY OF THE LOCATIONS. FDC is terrible. And that quote is directly from Amity Jackman at Corporate, the regional manager. I also left a voicemail weeks ago Brad Whitcomb, no response from him. They don't do background checks on residents who are provided free rent from the state. STAY AWAY FROM ALL THEIR PROPERTIES. Filed a Better Business Bureau Complaint against the company and they have yet to respond back to it, along with 12 other BBB complaints. read more

Things they have done since I have moved in: Fenced in my rear door after 3 years renting here (mind you I rented because the unit had two doors) Front and back- they don't care Forced me to park my car head in first on the spot I pay 50 dollars a month for , regardless of how inconvenient it is for me- they don't care Refused to maintain property . Trash bins overflowing daily , makes place look like a dump- they don't care Refused to maintain unit. 90 percent of requests are replied with no. Violent pit bulls all over the place. Dog wasted all over the place. I could go on and on. I am sure none of these management companies care, but FDC takes the cake read more

Like others, would give zero (0) stars if I could. I'm a former tenant of one of their properties in Southern California and was recently informed of "move out unit upgrade charges" from 2018 which included new cabinets, carpets, fixtures and paint. However, according to California state law: "A landlord can only deduct certain items from a security deposit. The landlord can deduct for: Cleaning the rental unit when a tenant moves out, but only to make it as clean as when the tenant first moved in. Repairing damage, other than normal wear and tear, caused by the tenant and the tenant's guests." Thus, the "move out unit upgrade charges" the company routinely charges tenants are ILLEGAL. The company also kept my $1,500 deposit and did not respond to my move out pictures which demonstrated professional cleaning (including carpets), or my response to their illegal move out charges (which I have no doubt was destroyed by the company; see FDC MANAGEMENT INC LAWSUITS below). Further, illegal move out unit upgrade charges are one of several reasons the business has an "F" rating as is NOT accredited by the Better Business Bureau/BBB (https://www.bbb.org/us/ca/anaheim/profile/property-management/fdc-management-inc-1126-100090552). Not surprisingly, the company has also been sued by numerous tenants and former employees, as evidenced by MULTIPLE lawsuits spanning several decades: FDC MANAGEMENT INC LAWSUITS - Consumer Defense Action Group v. FDC Management Inc: https://oag.ca.gov/system/files/prop65/notices/2005-00045.pdf - Rangel v. FDC Management Inc: https://unicourt.com/case/ca-ora-ruby-olivia-rangel-vs-fdc-management-inc-a-corporation-708221 - Saunders v. FDC Management Inc: https://socalrecord.com/stories/565794071-case-activity-for-philip-a-saunders-vs-harbour-lights-resort-apartments-on-nov-17f - Warren v. FDC Management Inc: https://www.plainsite.org/dockets/138th43oi/superior-court-of-california-county-of-riverside/warren-v-fdc-management-inc/ - Hauprich v. FDC Management Inc: https://trellis.law/ruling/30-2020-01142180/hauprich-v-fdc-management-inc/20201116526287 If you're a potential renter in California or Texas avoid ANY properties managed by FDC Management (list of properties at the link below): https://www.fdcmanagement.com/communities/elserenoapartments/Corporate). Otherwise, you can and should expect the problems other former tenants have shared in these reviews (e.g., exposing tenants to dangerous chemicals, destroying tenant files, rodent and insect infestations, non-operational in-unit heating and cooling, illegal move out unit upgrade charges, etc.). read more

I am staying at Casa Monterey apartments i moved in October 2024 in December we noticed that a mouse was behind our refrigerator on a trap. we immediately called the office. They did send out pest control but they didn't find any entry points. I did tell the manager maybe when I brought in the groceries the other night it came in because I kept the door open when I unloaded the car. She also said maybe but it was their fault for leaving a trap inside the unit. About three days later another mouse was caught. I called again and they sent out pest control and they found and entry point this time. Also both of the managers came to my house and put in there reports that my house was clean. In January we found 3 more mice so they decided to move me units. Which I agreed to, when it was time to move units they said that the units wasn't available any more and I didnt understand, so I called them and they said that apartment is not available. They assisted I leave and move out. They will give me my February rent and my deposit back. I felt cheated because moving is a lot And they made a agreement with me. I then asked to speak to supervisor and owner and Mayra has denied me everytime read more

Not surprised to see such a low rating. Hired movers and the regional manager called the police on them because they parked in the parking lot to load everything. She then had the employees move their own, personal cars to block the movers. This regional manager was harassing the movers, the military person moving, and never once said who she was. Offered to move the truck (and did), but she still called the police. Moana maybe? read more

DO NOT RENT FROM ANYWHERE THAT FDC MANAGES!!! We have had 4 windows smashed and 3 times have had nails in tires. We pay a large amount for a one bedroom to supposedly have security but they clearly don't do their jobs. They won't even put in security cameras though this happens to someone else on a WEEKLY BASIS. They don't return phone calls, unless of course you'd like to rent, but when it comes to taking care of their renters, HA. They don't care about you. read more

During the past several weeks of our tenancy at La Paz Apartments, we have been experiencing a maggot fly and rodent infestation. I have reported these issues to management repeatedly without resolution. I have communicated these reports through email and voicemails to management. The maintenance personnel responded 3-4 times in response to these reports but failed to resolve the pest infestation. Management informed me that pest control would be sent out. However, after Vector Sector came out, pest control was called to address the unit's issues on Oct 19, 2022. Pest control is to follow up on the next visit per the manager "Our pest control tech will do another follow-up on his next visit." I have not heard anything about pest control coming out or seen them at this time. Due to the failure of proper management to resolve the infestation, I have contacted the Orange County Fair Housing Commission and the local Health Department. Based on my communication with these agencies, I was advised to contact Vector Sector to assess the unit. Upon this inspection, I was informed by Vector Sector specialists that the issue was resulting from rodents that had ideas within the walls of our unit and were attracting the flies. The report provided also detailed that the flies observed are Margot flies, indicating organic matter decay, not common fruit or house flies. The results of this report provided by Vector Sector were provided to the property management. The decay of the carcasses inside of the walls continues to attract maggot flies. Despite these several efforts to report the issue and seek resolution, our unit continues to have flies and rodents appearing. They want me to pay for a month's rent when I couldn't cook in my kitchen for three months, my disabled mother, who has diabetes, and my nine-year-old son. They only called pest control twice when I had mice and after I called the city out on them. Now that I have found laws to break my lease, they will not let me break my lease, and I still have flies. The manager that they have on-site is telling me that I must pay all this money to break my lease after the fact that they have violated all my safety and health rights and my mother's safety and health rights. Do not ever rent from this company. Their managers are and do not care about your safety. I have seen and heard things, and my son has seen something he should not be seeing on the Laz PAZ apartment site. read more

Two-Faced Company. (Rented at Monticello Apartments) We had a great experience when moving in with our resident manager and the staff was incredibly friendly. Everything seemed fine until we moved out. They took our entire security deposit for a bunch of bogus charges. We kept our place in PERFECT condition and they charged us for carpet cleaning, cleaning of the apartment, repainting, and reglazing the bathtub... Never been more disappointed in a company like this, they led us to believe we would receive back most of our deposit and then decided to steal just like another greedy management company. Take photos of your place if you're going to live here and read everything carefully. Other than that, the place is actually very nice...Currently fighting to get some money back, will update if we get anything... read more

(Experience at Monticello HB has been a nightmare and lack of performance on FDC's part is utterly disappointing) Prior to signing the lease, we were told that the community was quiet, respectful, and considerate. We were looking for a quiet and comfortable place to live and continue with our post-graduate studies. Upon moving in, that was not the case. We have made several complaints via phone and email regarding loud and obscene noises that can be heard with our windows shut. We tried to adapt with black-out curtains, leaving our windows shut 24/7 (YES, it can get hot in the unit with no AC), and using headphones when we watch television. We did not receive a response from management with the last couple of emails we sent. There have been incidences where people are breaking the lease agreement regulation that states "All noise and gathers, inside or out, must be held to a minimum at all times so as not to disturb the quiet enjoyment of the premises by other residents. Radios and television should never be operated in a manner that disturbs others. Resident will report all usual disturbances and suspected illegal activities to the police immediately." We were told many times to call HB police department which is NOT necessary if people are not breaking noise ordinance law section 4.5 or doing anything illegal. Someone was even yelling obscenities in the morning for a few hours which can be heard near the leasing office's open door and management failed to do anything about it. We're not asking for much, except for FDC management to do what they were hired to do. With the many failed attempts by management to regulate a peaceful living community, we're counting down the months on moving out and possibly looking into laws regarding lease agreements and noise ordinance/quiet enjoyment within California. read more

Be careful of their scummy business tactics. They'll promise you the world to get you to sign the application and run your credit, only to take everything away once they have your deposit/application monies. I worked with Nicole Edmunds trying to get into an apartment, and she either knew she was being scummy or she was just an idiot. Either way, I had to fight to get my deposit back. Nothing I can do about the credit ding and application fee's. Guess we dodged a bullet here. Stay away. read more

DO NOT move here. (Los Arbolitos Apartment in Huntington Beach) First, I'd like to say that I am a long term resident of 5 years here. The only reason why I continued to stay here is because of the location. It's great being less than a mile from PCH, but that is what they sell you on. The property is well maintained, but the management is horrible. EVERY TIME we call the office or go into the office, there is new staff and the turnover is very high. We have new neighbors all the time. Also, they hike up the rent prices for nothing. They do not do upgrades or try to accommodate their residents. They do not even care. There are NO amenities, only 2 pools and even the pool guy is rude. They are a very corporate type apartment management property. They are very unprofessional. They are very petty and take the ease of living near the beach unpleasant. Here is what has happened over the years. 1. My car has gotten broken into THREE times! Management does nothing! Just tells me to make a police report. They lie and say they have security walking around at night and they do not. 2. My car was stolen off the property and no one sees? 3. Bikes were stolen that were locked in the car port. This happened to multiple neighbors. 4. Car port storage was broken into. 5. Homeless always dumpster diving. 6. Dog poop everywhere inside and outer perimeter of property. 7. They are always sending out notices about balcony decor and furniture. 8. They never answer questions or respond in a timely manner. 9. They work their maintenance crew to the bone and do not appreciate them. These are NOT luxury apartments. Do not be fooled. Neighbors over the years have gotten louder and more big dogs, which I thought was not allowed. The management continues to get worse and worse. They do not care about the residents, just filling up apartments. I've had 5 different neighbors right below me - says wonders. I was happy when I first moved in, but it's getting worse. We have moved to a much nicer LUXURY apartment for the same price. You can find better for same rate anywhere in HB or Costa Mesa, just don't go here. Apartment management, corporate and all, work on your customer service skills. You're going to get paid either way, so why not be nice to the residents who help pay your salary. read more

Walked into the leasing office and received cold stares instead of a warm welcome. Mona, the rudest person I've ever had the displeasure of meeting. I was literally there for 5 minutes before I got up and walked out. This was at Harbour Lights in HB-OC. read more

I really wish we were given the option to leave zero stars, because of businesses like this one! I am absolutely disgusted with these people, especially the woman who answers their phones at their corporate head quarters! I called to inquire about the refund of my $200 deposit that was debited from my account August 23rd (it's now almost the first of October). On Friday, August 20th, I applied to the On 7th Apartments in Upland, CA, mind you, this is late Friday evening and there is no one in the office to receive my application. Never the less, I went ahead and submitted my online application, along with the $40 app fee and the $200 deposit to hold apartment. I did not hear from anyone in the leasing office on Saturday the 21st, or Sunday the 22nd. My first conversation with ANYONE from leasing office wasn't until I called them Monday the 23rd in the afternoon to inform them, to pull my application and return my deposit, because I had just found out my Dad (who lives in Texas and was hospitalized with Covid) wasnt going to make it. I told them due to these unfortunate circumstances I need to go to Texas and would have to put off any plans for moving right now, I apologized for any inconvenience and was told I would be refunded my deposit and actually in all fairness I should have my application fee refunded as well, because the person in the leasing office said my credit hadn't even been run yet. Anyway, here we are September 30th and I have yet to be refunded any money. I called at least 3 other times in the past month and was told did different things by different people every time. The last VM I received from the leasing office stated I would not be getting my deposit back, because it wasn't due to my credit not being approved, it was because I pulled my application BECAUSE MY DAD IS DYING of COVID AND I HAD TO GO TO TEXAS TO BE NEAR HIM!! I was absolutely blown away by this, so I called the FDC corporate office today Sept 30th and the lady who answers the phone there said she was gonna have to take my name and number and have so and so call me back, but at this point I am absolutely HEATED and in tears AND SICK AND TIRED OF THE RUN AROUND AND INCONSISTENCIES of their "policies" I was FED UP and used the F word a couple times while speaking to this woman she HUNG UP ON ME!! I have never been hung up on by any business in my entire life and having worked in customer service most of my life have and WOULD NEVER HANG UO ON ANYONE I DONT CARE HOW MANY TIMES THEY USE THE F WORD!! I am disgusted by these people and this shady ass property management company! I called my bank and they will be reversing charges to my CC but I am not stopping with just this Google review, I plan on going to the BBB, FTC and anyone else that will hear me!! PLEASE SAVE YOURSELF THE HEADACHE AND DO NOT DO BUSINESS WITH THESE PEOPLE AT ANY LEVEL, I promise you will regret it!! SHAME ON YOU ON 7th APARTMENTS AND FDC MANAGEMENT... SHAME ON YOU!!! read more

If I could give them a Zero I would! Worst management group I've had to deal with! When I move from Cambridge apartments in Huntington Beach to serve this country and work overseas,I paid their full months rent as a penalty of breaking the lease but when I spent two day dedicated to cleaning and making sure it was ready to move in and I get $12 dollars from a $500 security deposit... well that's just unacceptable. There were hidden cost with leaving (a mandatory cleaning fee of almost half your deposit) and if I would have know that I would have left it the way it was!! But, As it was.. the place is / was ready to move in when I left it!!! When I return to the states I will definitely find a better and more deserving place for my money!! Best of luck FDC and Cambridge apartments! read more

I don't recommend FDC Management to anyone. We rented at La Paz Apartments in Fountain Valley for 5 months. During the pre-move out inspection, we got told by Julie Velasquez the current manager to not clean the apartment, as they need to hire someone to clean it to make sure that it's COVID safe. We agreed to pay for the cleaning and carpet shampoo fees for that reason. There were couple places that the paint chipped off the walls before we moved in, I pointed them out and we still got charged a prorated painting fee for a new coat. I contacted Julie several times and she was strategically vague about the painting requirement and cost, refused to provide any instructions or policy about it, until eventually referred to the lease and said the painting had to be done and it's on us. Reading other reviews here, I figured that charging for cleaning, carpet shampooing and painting is their playbook to get tenants money one last time during their move-outs. read more

This is probably one of the worst companies to work for in America. The managers on site are forced to manage other apartments or they get fired. At the apartment complex I live at, the manager has been here for many years and has always made my stay pleasant, even with the overpriced rent. The staff turnover rate is awful. Good managers are treated poorly and the company doesn't value long time, reliable workers. Definitely avoid working for FDC and living at their apartments. I will no longer be residing at any apartment complex managed by FDC. read more

I was a resident manager at Briar Villa Apartments for 4 years. This company is so amazing to work for. Corporate office is ready to help whenever needed. Pay and benefits are good! Property managers are well trained and also ready to help when needed! Highly recommend applying here and or living here! read more

I moved out due to job relocation. Gave 30 day notice and paid all termination fees totaling just shy of 5k. I was in the apartment for 3 months, 1 of which I was out of town for work. During my time there I never once hung a picture or wore my shoes past the entry way. Last week I recieved a letter from them which I assumed was my security deposit. Nope they spent my deposit on painting and carpet cleaning. I took pictures and videos of the apartment when I left (if that says the kind of faith I had in them to do whats right) it was is as good if not better than move in. Not only was I charged for these but they stated to use a company to do the painting and carpet cleaning but gave no recipt and the total was exactly the total of my security deposit. This place is sneaky. I would stay far away from them as possible. read more

Harbour Lights Former Resident...Their worst employee, Jwad, just sent me a notice that not only are they keeping my $1000 deposit but want me to pay $500 plus more as they need to replace the carpets, paint all the wall, resurface the tub etc....what the heck? I lived there 11 months and left the place with no damages and in good shape... I took pics upon move out and all the carpet needed was cleaning and a touch up on the paint. I advised them I will not be paying and I will contact my counsel tomorrow for direction. I am prepared to take them to court on the principal of the matter and I do not care how much that will cost me. its about the principal of the matter.. I am only judging FDC on Jwad and his poor judgment on this moveout. He is the one who showed me the apt when I moved in and I almost did not rent because of him as he has no social skills nor respects boundaries... Just awkard. read more

This is regarding lake Forest, Ca Timber Apartment. I have to give a negative start rating but there was no such option. Overall community is great, cleanliness is great, apartment interior is great, construction is great, community space is great. The problem is management staff, the leasing manager is a rude mid 40's lady, very unprofessional, favor her community people over others. If you are coming her just to live well beware that you should tell her you are hispanic else you will be treated as if you are her servant. I use to live in the community for about 4 year. I was never treated well in regards to my maintenance requests similar community people issue will be resolved first. Office always close before the working hours and emergency help is just a show off no one will be there to help. There is a really loud noise from neighbors and complain regarding that will be disregarded if the complaint is for manager community people. Seems like America is diverse country but her like people god please help. Community is not safe at all as well, you will see unknown people walking around and complaining regarding them will be disregarded "saying no you might have something else" I am stupid I cannot see people jumping from back, trying to open every cars" as if they are there own planted people for robbery. Please get your package picked up from location dont get them delivered as they will be lost and complain regards so many packages lost will be treated as usual. Just in case your car gets towed fyi don't park your car if you don't have a tag in your car. Manager will not inform you this and leasing office people will keep an eye on you car and get your car towed to share the money. FDC management company should change the manager at this location and should make a nice person a manager as they represent the face of the company. It will be felt like these Timber Apartment need a good and diverse community service team. "PLEASE BEWARE BEFORE LEASING APARTMENTS AT TIMBER APARTMENTS IN LAKE FOREST" Biased management company .!! read more

This management company is terrible to work with. Nothing but excuses for lack of consideration for the tenants living on their properties. I would strongly advise against living on a property or associating yourself at all with this company. Extremely disappointed with FDC Management read more

these jokers have me so riled up i am thinking official complaint or legal action for their rubbish behavior, how are they even in business makes anyone who dealt with them wonder,it is a disgrace. keep it up and i am sure they wont be. is there a zero or neg star for these bunch of incredibly ridiculous rude upperty up theirs where the sun don't shine hung up the phone on me cos they are so ridiculous they dont have an answer for you so they have to hang up on you horrible management company??? twice for that matter and i dont even know them i tried getting a tenant's reference from their tenants in an apt they manage , moving out, and with this type of management them tenants shd move out asap, i spoke to kristen who said i had to fax over that tenant's appln form in writing, and she will fax back that tenant's reference, this is what she promised, get it straight alleged manager miss denise who lives for million years, you owe me an apology, not get upperty with me and tell me you manage only high class property. i do not care if you have the white house in your portfolio, in your hands it will degrade to slumdogmillionyears with your zero people skills. so goes the fax, and then guess what, kristen called me back and said no, she cannot give me any reference cos they hadnt given her notice to quit...so she started her nonsense few more blabber about company policy and hung up on me when i protested, what has it bloody got to do with a reference as to whether they pay rent on time? so you folks basically lied to induce me to send you a tenant application form so you know where your tenant are moving to???? that is exactly what they got out of me - if you have such a damn policy say so before i faxed you, do not say you will do something and then say no, miss high class. she does not have a logical answer to her nonsense, kristen hung up on me!!!! ok so i called back like an adult calmly bit my tongue and asked for the manager, and she the alleged manager denise said, yes?!!!! what do you want???? i am busy working? unbelivable, expletives to her ,no wonder her subordinates can behave like that.she repeated it is her "company policy" not to disclose information if tenant has not given them notice to quit, again this is irrelevant, and best part to top it off, she insulted me and said they are high class management and they do things differentlty..yes you do things horribly and you lie, that is the difference. denise even said, she is high class and at my place we probably have no standards basically because i did not know of their newly concorted rule that they will lie to you about faxing over a reference then come up with company policy, say what???? denise you should check your negative yelp feedback before you go off at me, i do not have tenants cussing at me here like you all do. ****best utter nonsense of the year award to her******, she came up with is she started picking on the tenant application form which her dear co-worker kristen had asked me to fax over, she actually said why did you fax us such confidential information-guess why???? - because you knuckleheads told me to,she said i should have just faxed a tenant's name and her signature to her, so miss high class - why the hell did you not say that before i faxed???? arent you in the business of protecting tenant's confidential information??? so they are utterly unreasonable and incomprehensible and they retreat from reasoning by hanging up the phone on you, great job!!!! . to make herself seem even dafter, she said what if the fax went to the wrong hands, yes ms denise- what if a meterorite strike the earth, then tell me about it, what if what???stop your nonsense if you just want to get tenant's new address and info where they are moving to. plus pray tell, if she is so professional and upperty like her royal highness is, she will not condescend a owner who might bring her company business, who are the ones feeding your business. what if i want to hire management, i will not hire fdc, which stands for fxxking degrading condescending management. denise the alleged manager told me, she is so upperty and have "million years experience, yes you do sound old but you dont live for million years trust me, and she even said she does not have time to teach me landlord and tenancy laws before off course she hung up on me, like her high class co-worker did. what a joke, you shd learn some rules and common courtesy than hang up the phone yourselves from how horrible you are. if i were the ownner hiring them, i would have fired them yesterday, they bring the properties down, they bring the repute of any company they run down way down, guess who i will not consider hiring as managers will not spit in their direction, stay away from fxxking degrading condescending management - unless you want to get hung up on, oh cos they are so high class they only know how to hang up the phone on you read more

2 months after moving out, I received a letter demanding that I pay 547.00 or I would be reported to the credit agencies. No explanation. No documentation. They did not return the security deposit either. Again no explanation or documentation for this. No letter or invoices or any other form of communication has occurred since we moved out. This is evidence of incompetence or fraud. Do not rent from Brighton Park apartments in Claremont. read more

I strongly recommend you stay as far away from this complex and managing company as you possibly can. They only care about taking your money and making a profit (I have no problem with them wanting a profit, as long as they CARE about the people paying them and give us something WORTH our money!). They skimp on maintenance and make the place extremely dangerous for you and your family. Their shortcuts came within 2 seconds of killing my children. When I went to the office to tell them how I upset I was about what happened, I was told this (EXACT QUOTE): "It's no big deal because nothing actually happened." EXCUSE ME?! YES, it is a HUGE deal that splintered, rotted wood and giant sharp nails came crashing down into our yard just as my children were walking out there to play and RIGHT AFTER they supposedly fixed it (we had to leave the apartment for the whole day to allow them to "fix" the problem - apparently, their idea of fixing the problem was to keep the rotted wood and just try to put bigger nails into it). They CLAIM they are pet-friendly but this is just another thing they "tolerate" in order to get additional security deposit AND pet rent from you. The second they hear a peep from your pet, they call to complain. I'm sorry, but a dog is going to BARK when you knock on the door and when you are standing directly next to our yard. That is what dogs do. They had the nerve to suggest I SHOCK COLLAR my dog because they didn't like it when he barked as they walked by the apartment's yard (which he would only do if we were not home). I WILL NOT abuse my pet for anybody. My neighbors are constantly smoking cigarettes near the walkway, which is illegal in the city of Camarillo. I complained numerous times and they did nothing about it - they would only bring them a piece of paper stating the law. I also complained numerous times about my excessively loud upstairs neighbors that would consistently wake my children up in the middle of the night. Nothing was ever done and nothing ever changed. Additionally, they toss their trash over their patio into our yard on a pretty regular basis and nothing is ever done about this. Once, they threw over a bag of rotting, raw hamburger meat that my dog got hold of and could have become extremely sick. Again, nothing was done. They refuse to let you bring any pool toys/floaties/etc to the pool or else they take your pool key away (which is also your laundry key). I can't tell you how many times I witnessed people breaking their pool rules and nothing was ever done about it. My children and I followed the rules and my kids constantly asked me why others could have toys but they couldn't. I am leaving after 2 years of putting up with this ridiculousness. My lease IS UP AND DONE but they are charging me for an extra TWO WEEKS even though I TOLD them I was likely leaving several weeks ago. At that time, they told me they "appreciate 30 days notice in writing" but I was telling them verbally. When I went to tell them I am officially moving as I've been approved for a house, I was immediately met with RUDE responses - "You DO know that you WILL be liable for a full 30 days from now and you WILL pay us." They refuse to budge despite the fact that I TOLD them I was leaving prior to this AND THAT MY LEASE IS OFFICIALLY UP. Well, their lovely response was "well you did not sign this OFFICIAL notice of vacating so it didn't count". When I responded that they NEVER mentioned this paperwork I had to sign, I was told "We don't have to tell you about it." !!!!! Angrier and angrier. When I asked to take it home to look over what I HAVE to sign to leave, THEY REFUSED. They kept claiming blank forms are no longer valid if they leave their office. I was not allowed to take the papers to an attorney to read over what I have to sign to leave the apartments - how is any of this legal??? They said I MUST sign the papers right then and there or my notice is not official. I was FORCED to sign this under duress - my choice was to come back later with an attorney and have to pay extra fees for that PLUS extra weeks rent or sign it without getting to review it. Additionally, when I asked for copies of everything they had in their chart about me, they REFUSED to provide copies of anything that I hadn't signed in the past. There was a whole huge stack of papers that were ABOUT ME in MY FOLDER that they would not provide to me. They claimed I needed a court order to see my own paperwork. To top it all off, your notice isn't even official until THE NEXT DAY so they can charge for an extra day! read more

Rude rude rude..... am for the Lexington was so rude when I called to ask if they could delay or waive late fee for rental payment. She didn't care that we lost hours of work due to covid. She said they went above & beyond by giving residents 2 extra days to pay. Not sure how that helps ppl that lost hours of work but I guess. Not understanding at all and the attitude was uncalled for. read more

Rude, disrespectful and dismissive. I was referred to them and was cut off multiple time while talking in their office. If this is how the company treats people in person, I can only imagine how rough they are to talk with on the phone or by email. There are so many property management companies in Orange County wanting your business and this didn't seem like they cared to listen. read more

I wish I had seen these reviews before renting an apartment at the Brighton Park apartments in Claremont. My experience was the same. The management was rude and disrespectful. Everyone follows the rules, but the on-site management team and their out of control children. When you complain, they retaliate. At the end of your lease you can expect a huge increase in your rent. My rent went from $1650.00 to $2,000 for a 2 bedroom 1 1/2 bath apartment in 2 years. The apartment was vintage 1970s and no upgrades have ever been made. When I moved out they not only took my deposit of $500.00, but charged me another $800.00 even though I left the apartment in good condition. I took them to court and the judge ruled that the $800 should be reduced to $450.00. Of course, I don't agree with the ruling, but I am willing to make payments. They refuse to acknowledge the decision of the judge and are threatening to report me to the credit bureaus. I will be returning to court to enforce the judges ruling. Save yourself the trouble and avoid renting from the FDC Management Company. They are unethical at best. read more

I lived at Casa Madrid Azusa for 2yrs . I had to move because in two years they raised my rent, the first year $100 and the next one $120.00. The restroom (apartment above us) leak every time she took a shower. I was so disgusting that left my bathroom rug soak several times. Made several complains to the manager and they did nothing about it. Also, they promised to change my carpet when my first renewal was up, but they never did anything about it either. The manager was never at the office and when she was there she was either on a personal phone call or with a friend. They never answer the phone either. I moved and they charged me to repaint the apartment. I am a clean freak so none of my walls were stained. I was told the reason why they painted was because they need to match the paint. I was charged for them wanting to paint. I called the district manager, manager and assistant manager several times. They never returned my calls. It got to the point that I had to call from friends phones for them to answer me. The district manager excuses was that I was out sick and then went on vacation!! He said he was going to look into and then he never called me back. Horrible experience. One thing I noticed was the same number of people moving in is the same number of people moving out after their first year. They are notorious for over 10% rent increases each year. Would not recommend this place to any one!!! read more

I have lived at the same complex since 2003. Nearly 220.000$ later, this place has raised my rent 95$ a month for the 2017 year. Almost 1400$ for 560 sq. ft. apartment. There are termite eggs everywhere and the wood is rotting. Hopefully they will use some of this rent-rape to get an exterminator. read more

If I could give zero stars, I would. This management company, and its staff are a joke. I could go on and on about all of the things they don't do well, but the bottom line is... stay clear. They don't care about their residents and they certainly don't care about the longterm health of the property or else someone would be doing preventative maintenance. I have addressed my issues with the regional manager and there has been absolutely no improvement. Seriously, you get better service at a Section 8 property because management is forced to do their job. read more

FDC is a good landlord and client. They are fair and kind. I've known the people for over 20 years and have never experienced anything negative. read more

This management company is very poorly ran, from the president right down to the assistant manager. Several landlord laws were broken when they attempted to pay my rent without proper notice, and because the manager who worked there the entire time I lived here was unexpectedly let go. I walked in the office just one day after speaking with her only to find.... "She no longer works for the company" when I saw he moving out, as she was the onsite property manager she explained that the messy as the encounters I was having are a direct reflection on the company. I went to Dana Zini who clearly doesn't know that you cannot increase a tenants rent in excess of 10% without 60 days notice. Mr. James Wohrman president of the company has also turned a blind eye to the issue. Long story short Small claims court it is. I have tried every avenue to rectify the matter however small claims court is in place for a reason I suppose. I cannot wait to have a judge review this case. read more

These people are AWFUL in every way!!! They will do ANYTHING to get your money. So hard to get a hold of anyone and when you do they give you the run around and blame the onsite manager of the complex. All they want is to screw people out of their money. They raised the rent and laundry price when nothing was working properly and wouldn't get anyone out to fix anything. Took 3 weeks to get the blinds fixed. Cost $35 for the garage door opener when you can get the same one at Home Depot for $7. They hire the worst and most stupid managers for their complexes. We will be taking legal action against them and their no REFUND of deposit BS. DO NOT LIVE ANYWHERE THAT THIS COMPANY MANAGES. You will get lose lots of money. read more

This is a horrible property management company they have no control over their onsite landlords and maintenance team. They are rude unprofessional staff that only have the dollar in interest. If you choose to stay at any of their properties especially Casa Monterey expect for the lowest and worst living experience anywhere and as a tenant they encourage you to go month to month being they upcharge the monthly rent and the manager has a tendency to kick out residents on no due cause. If any thing breaks expect a long wait to fix it.....a long wait months. Just live somewhere else. read more