We bought our first boat from Fays back when they first opened. Had all our maintenance done with Fay's and always got a good job at a fair price. We recommend Fays for your boating needs. read more

In addition to being ripped off $$$$ by Fays while our fairly new boat was being serviced for one alarm code, Fays did additional damage to our boat by not running water on our jet engines while they tested it over the year+ that they had it in service. Our family nearly sank in Lake Michigan because water flooded the engine compartment as well as noxious fumes caused what we found to be a cracked carbon ring and melted resonator. In addition, our bilge pump was clogged with degree because they didn't not protect our boat while it was with them for more than a year. Bad combo. We could have all died, we lost two summers on our boat from their incompetence and they charged us thousands of dollars for parts and labor we did not agree to. It's been a nightmare to work with Fays Marina. Don't put yourself through it. We are still fighting them and I will not stop until they make it right. read more

Tried to charge me $1900 for a carb rebuild on a tiny old 1996 50hp. So i paid the $225 they charged for looking at it and left. They will not be getting business from me with that unfair price gouging. read more

This was something I will not forget. Brought my boat in for engine problems. I didn't get it back for two months. Communication was horrible. They took my boat out after they said they fixed it for a test run on lake and then broke down and charged me $360 for a test on on my boat they hadn't still fixed. They didn't even advise me of this till after it happened. This boat is 1.5 years old. They then promised to have my boat back for a weekend all my friends were in town and didn't deliver so I asked if they had a boat I could use. The owner then wanted to charge me $500 a day to use one. I will never make this mistake again. I met the owner once and seemed like a super nice guy but his business savvy is horrible as I will never go back. read more

Large inventory. Great selection of boats, pontoons etc. Have a marine boat shop and sell accessories and parts too

If I could give no stars I would. Could not have had worse experience. dropped ponto off in February to have engine checked out, gone through, tuned up and give the pontoon overall a good once over and ready for summer. I don't want to bore you with all the details as I could right a book on how awful the service was, long story short, $3500 spent and our engine doesn't run, leaking gas and the part it needs isn't available and won't ever be... they didn't want to take care of it at all inst they defending there work with Randy telling me they dont start engines before they leave there shop and wade telling me they do... all lies and wouldnt give them another dime... so if you are planning to take you're boat there for service I would ask you WHY? our ponto has since been moved to port side marina in culver and for few hundred dollar, tuned the carbs that were way out, had a work around for part that we can't buy and fixed the volt and tach gauge that didn't work. 4 days later not months like fays marina our boat is ready for summer! Thank you port side marina for taking care of us. read more

Bad customer service and rude!! So the owner of this place calls me last night and asks .e why i gave them a bad review. I told him besides the terrible trade value they offered me. The guy told me they have to make fu++ing money too ( always nice to hear from a guy that is trying to sell you a new boat). After that the owner said i will send you the trade value list and give you what it says. So after they sent it to me today and the first one was the wrong year. I call and let him know. Then they send me the new one. They went from 5000 to 6083 within 24 hours because of a bad review. Kinda sad you have to write a bad review for them to even try and give you fair price. What makes it even better is that they still wasnt giving fair price for it. The dealer 30 miles away offered 7000 and they have the same boats for 4000 cheaper Anyone that is reading this i qas trading in a 2019 waverunner with 8 hours on it. ANYONE that dont believe this story i will send you the emails that was sent from them and how they put the jetski at good condition to get the price down lower read more

Very nice before the sale, totally helpless afterwards. I bought a brand new, $3300 Husqvarna ZTR and upon delivery immediately have problems. They didn't bother to put any fuel at all in a brand new machine, and wouldn't accept a return even though I hadn't used the machine yet. Husqvarna is equally useless customer service and despite owning a number of other Husqvarna products, I'll definitely never buy another one. Avoid Husqvarna and Fays marina like the plague. read more

Enjoyed visiting Fay's. They have an amazing selection of parts and equipment for water sports. I was warmly greeted as soon as I walked in the door. I appreciated them giving me a little space to browse and then checking in to answer my questions. I met Christy with questions on pontoons. She was very helpful and directed me to Jeff, who was very knowledgeable. I love that they are a local family owned and operated business. Great service. read more

This is the worst place in the WORLD to try to do business. They cheat, lie, rip people off on a daily basis. Do NOT DO BUSINESS WITH THESE PEOPLE. After promising to be at my house to pick up my boat and put it in the water at 1:00 PM, and didn't show up, I called to complain because they were late AGAIN. I was informed by a so called manager that I don't do enough business there so they can be late. He also said that since I don't do much business there that they would no longer do business with me! By the way folks, I have spent over 23,000 dollars there in the last 3 years. They have the nerve to say that they have great customer service. Bull crap! I have one star...... because there is no negative numbers. You sir are a liar! Not one F- bomb was dropped by anyone except you when you called me and asked " what's your F- ing problem. You also neglected to say how your employee tried to tell my wife that I had not paid you and when the receipt was produced you still tried writing the check for less. Liars and thieves and you know it. Social media is a bitch. If you can't stand the bad PR, stop lying to your customers and hire some reliable people.....oh wait, you had some but you tried to screw them over too. read more

Horrible customer service. Definitely not the hometown business they claim. Steer clear. Go elsewhere. Had a horrible experience and after talking with some friends they have too. Do not deal with Wade if you must go there. read more

took back my dinghy that they had over the winter. they said they did the spring launch check but when I got it back home. Was going to launch it for the season, but when I started the outboard no water was getting thru. So I ttook it back and they checked it and said the impellor was bad. Keep in mind that this Honda outboard only has about 4 hours of run time on it. I just can not figure how a water impellor goess out that quick. they told me that they will try to have it done by July fourth weekend. Now 3 weeks later they finally got it done and they billed me $624. for a water impellor and labor. That is ridiculous. It shouldn't cost that much for an impellor. Big Ripoff. will never do business with these people again. Beware they will rip you off read more

Went an looked at a boat Saturday. Created a invoice and was waiting on the parts dept to look up with vendors for fish finders an a trolling motor. Said they would call me back Tuesday with all the numbers to finish the deal. In the meantime they sell the boat to someone else with ever calling me back. Very unprofessional to say the least. I would never waste my time with this company an go through another alumacraft dealer. read more

BEWARE!! Absolutely the worst boat dealer. So many lies told to us. If your thinking of buy a boat through them, DON'T run as fast as you can from there! read more

I have been dealing with Steve and Wade for 5 years and have never seen them unprofessional or not wanting to help. Sure there are times they are busy and not able to get to you right away , but when they do get to you, their service is right on. I would highly recommend Fays for sales and service. read more

Buyer beware!No recommendation. I would like to post something positive, unfortunately, my perception regarding this establishment caused by owner and his actions is worst every single year. read more

Bought a used boat from Fays this April and have loved it so far. Ok on price and very friendly staff made it a good experience

Today 4/26/2022 I took my 2018 Yamaha wave runner in because the unit will not start. I dropped it off at 8:00am this morning. At 1:00 pm i received a call from Wade. He tells me that they need another 1.5 hours to figure out the problem. I explained that i thought it was a fuse that was blown. Wade says " If you thought it was a fuse, why the hell did you not change it". REALLLLLY!! Clearly it is not that easy to change the fuse if you have to charge that much to just figure out that it is a fuse. I ask to speak to a manager, Wade puts me on hold. I am on hold for 15min and then call Fays on a different line and learn that the manager was out for lunch. Clearly the manager would not be picking up the phone. THIS PLACE CLAIMS TO BE A HOMETOWN RUN BUSINESS AND I BEG TO DEFER. STAY CLEAR!! TELL YOUR FRIENDS!! TELL EVERYONE!! DO NOT GO HERE! DO NOT DEAL WITH WADE. FAYS LOST A GOOD CUSTOMER TODAY AND I WILL BE SURE THAT EVERYONE I KNOW HERES ABOUT MY EXPERIANCE HERE. read more

Fays is my go to for my boating needs. They have a great selection and I like working with family owned businesses. They always spend as much time as I need answering questions. read more

If I I could give this place 10 Stars, I would! I just stopped in to ask a question, I had the pleasure of meeting Ed and I am now a lifelong customer! In a day and age where "ain't nobody got time,". Ed was nice enough to take an hour to explain many different things to me about many different issues! I ended up buying something small but, I will definitely be back for more! This place is excellent! I completely trust the mechanical "know-how" of this dealership and only wish that I had discovered them earlier! I will be winterizing, storing and servicing at this location hereinafter! The prices that I was quoted were excellent! Truly far better pricing than I have paid elsewhere in the past! read more

Went in looking for kayaks. Once they knew we were not buying a big boat we had five people walk past us and ignore us...not one person asked if they could help us! Wound up buying them for a great price at Cabela's where we had excellent customer service! read more

Due to your god awful "repairs", you about killed my friend, his family and I while on the water yesterday. Luckily I'm a dairy farmer, and was able to assist with extinguishing the inferno on board. Hopefully this is a learning experience for you. Also Wade, the parts guy. Is an asshole. Not only is he foul mouthed and has no regards for customer service, he got kinda handsy with me. Like like in a Mike Tyson way, but sort of (if you know what I mean) read more

Ahhhhh.....Ed you are so dishonest. You think posting this extravagant lie will change anything. It won't. So hilarious that not one word of what you said is true. We have our documentation, but obviously from your response you do not. We ordered 8 panels and got 8 panels, eventually. Your crack crew only brought 5 and had to go back and get the other 3. I know it's hard to count to 8. Time or the courts will uncover your the truth. Our lawyer is standing by. Oh...and still waiting for you to call (as promised by your staff) regarding this discrepancy and the SINKING PIER you installed. Perhaps you should talk to Stan about this. In the end Ed, it saddens me that you will not be honest and take responsibility for mistakes and stand by your word. Guess that's the way things are today...... read more

Took our boat in for repair after putting in 2 gallons of fuel to make sure we weren't just out of gas. When we picked up the boat and launched it, we noticed the gas gage indicted low fuel. Then we ran out of gas before going half way across the lake to our dock! Who uses up fuel when repairing a boat and doesn't tell the customer? Bad business!! read more

I took a propeller in to be repaired and was quoted a price of "around $80". When I picked up the propeller the next week the cost was $294. The answer when asked why the difference was "it just cost more than we thought.". I asked why I didn't get an option to not have it repaired before they decided to spend my $294 (after all, I could get a brand new one for about the same amount) and the reply was they don't have a process in place for that. Bottom line: they took my prop, said it would be $80 dollars, they wouldn't give it back to me till I gave them $$294. While in the shop talking to the service rep, we were interrupted over a dozen times and everyone else's problems/issues/questions were resolved before mine, as if I was the least of their problems. I would not recommend Faye's to anyone. I feel they are inherently dishonest in their estimates and don't care about their customers. read more

UPDATE - Found part from a different dealer. Fays is highway robbery - have the paperwork to prove it! They wanted almost $23 per part - new dealer $5! You know what that means - WAY OVERPRICED - do your homework people - worth it big time in the long run. read more

I would not recommend Fays Marina to anyone, We put $2500.00 down and signed a contract at the Chicago boat show, They called 2 days later and said they made a mistake and we owe $4500.00 more on a 2013 bayliner ( brand New). I said we have a signed contract with the agreed upon price, He said that he did not sign the contract. Pretty Shady practice. I went to fays( 50 minutes away) to look at my boat and there was yet another price tag on my boat, Lower than my agreed on price. He said that's the wrong price. I saw 3 different prices within 4 days. I got my $2500.00 back and will never purchase anything from Fays Marina and highly recommend nobody else does either. read more

4 tries - NO JOKE - 4 tries to get a part for boat purchased from THEM. Their phones must only receive calls because they never call back. The message you hear when on hold forever about "wanting to be your partner from start to finish" must mean "finish" is when you pick up your boat then they are done with you as their partner. Look elsewhere - you'll be glad in the long run. read more

You must have quite the memory to comment now with all that detail from a year ago. For that 2 stars. Now if we could only figure out who first quoted a lower price... Please just save the long winded "responses".. read more

If I could give a negative star I would. The service department is a joke. The guy I spoke with was pretty rude. I'd avoid this place at all costs unless you want to wait two months for minor repairs, and shoddy ones at that. read more

STAY AWAY FROM FAYS , FROM THE SERVICE DEPARTMENT ETC. , THEY WILL LIE TO YOU AND RIP YOU OFF, took my boat in for a small weld job and asked the to winterize also , originally told would take a week , when I dropped it off suddenly now its 4 weeks, but since I already made the trip decided to leave it , 3weeks go by hadn't heard anything , so I call going to be another week , ok no problem , then get a call boat is in service dept wont start ,ran perfect all summer and when brought it in , 2 days go by no phone call ,so I call its needs a starter solenoid $130 ,couldn't believe it , $12.95 part new on ebay ,so told the to go ahead cant start it to winterize it , the original quote was $175 to do the welding and winterize , I call to see if done they tell me yes, bill is $302 , and no welding was done , they don't even have any to do aluminum welding , that's the main reason it was taken there and they knew that , unreal horrible experience , they only have a 2 1/2 star rating and by reading the negative comments its easy to see why read more

Please trust me on this review. I urge you to search elsewhere for a boat than Fay's. I personally just bought a boat for $50,000 in May, come to find out the next day that it needed a $5,000 fix. Fay's insisted that the problem was not present when they sold it to me. After trying to work with Fay's for the past few months, and my new boat being basically out of commission for the entire summer, absolutely nothing has been done about it. Promise after promise, Fay's told me they would contact the manufacturer and nothing ever came out of it. I made 2 trips up to Fay's from Indianapolis (6 hours driving each time) on separate occasions to try to work this out, and nobody was available to help me, even after they claim that they ALWAYS have a manager on site. Each phone call and personal visit I made, I was completely mature and never showed a bit of disrespect. And each time, I was returned with another promise that wasn't fulfilled. I give up. Complete waste of my time and money. read more

I made a call to the Sales Dept. and Elizabeth answered the phone. This was on a Friday. I inquired about jon boats and stated that I saw their ad on Craigslist. I told her that I needed 5 Lowe 1436 jons. Elizabeth stated that they had a single boat in stock and that she would check with their boat rep and call me back in a few days or email me. Sounds good to me. 6 days later I have to call her back. She said that the owner ordered 5 jon boats - 3 1436's and 2 1236's. Hmmm...apparently something got lost in the translation because 3 + the 1 they had on hand = 4 boats. Also, apparently no volume discount since jons are utility boats and they only make $50 apiece on them. Can understand that. However, the hidden cost NOT mentioned in the Craigslist ad is the additional $96 for handling fees. I would've been OK pay $200 for handling fees but she insisted the owner wanted $96/boat. That was the deal breaker right there. It seems that Fay's didn't take care of business today nor did they take care of business for tomorrow. I realized that dropping $4K for boats may not mean much versus a $30K - $40K unit, but the way the situation was handled really irritated me. I will end up buying 5 or 6 boats, just not ever from Fay's. It seems the customer is not important enough. read more