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    Faulkner Pre-Owned

    1.0 (1 review)

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    7 years ago

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    Mars Towing

    Mars Towing

    (22 reviews)

    My grandmother's car was towed from her apartment complex between the hours of 10 PM and 2 AM by…read morethis company. The car was registered with the apartment complex and was parked in an appropriate spot there. This tow company is run by scammers. They tow your car, and then do not allow you to pick it up for two days and charge you for the two days that they are not open and that you physically cannot even pick your car up if you want to. And they absolutely did not verify with the apartment complex regarding this, because nobody was working at the apartment complex at those hours. And if they had, they would've found out that the vehicle was registered and was parked appropriately. Mars towing should be ashamed of themselves, horrible business, and horrible way to do business.

    If I could give zero stars, I would. This company towed my car while it was legally parked in my…read moreown assigned parking spot and then refused to release it to me over the holiday weekend -- leaving me stranded without transportation for days. It's one thing to make a mistake. It's another to double down and hold someone's car hostage when they know they're in the wrong. The level of unprofessionalism, indifference, and flat-out lack of basic customer service is astounding. Towing companies already have a reputation, and this place lives up to every single stereotype -- predatory, disorganized, and completely unconcerned about the people they inconvenience.

    Freedom Chrysler Dodge Jeep RAM of Harrisburg - But of my control system showing the leak.

    Freedom Chrysler Dodge Jeep RAM of Harrisburg

    (24 reviews)

    This is a long over due feedback which must be done. Approx Jan 2nd I called my personal Insurance…read moreseeking to have my SUV look at because of a 'Minor" accident and damage I had from sliding into a curb from the recent snow storm. I asked my agent to locate the closes repair show to me based on convenience & weather condition. Thus how the connection to Freedom was made. I personally called Freedom and informed them, I would be bring my suv in for service, I also schedule in advance my rental car & the pickup to be at Freedom the same day, so that it would be a smooth transaction . Upon arriving at Freedom I went into the body shop & seeing the insurance adjuster for the shop. It was my desire to drop my keys off and get my belongs out of my suv once enterprise arrived. Marshall is the body shop adjuster and I told him where my suv was parked.. I called Enterprise to get them an update and decided to gather my belong asap instead of waiting . Upon walking to my truck I see Marshall coming in my direction and telling me, he would be inspecting the damage for my claim. Which i was pleasantly surprised to have him doing so quickly. I thank him and returned to the body shop waiting for my rental. Thus you can imagine my surprise, that within mins of me returning so was the adjuster. He rudely yelled on the shop floor, informing me and other customers that my suv hardly had any damage and my rental wouldnt be covered. WOWOW I couldnt believe how unprofessional he was and choose not to respond back promptly because I was pist, and needed to finish up with my rental car because they had just arrived. Therefore I went took care of my rental and came back to freedom . So when I came back , I immediately went up to Marshall and asked him "who the hell do you think, you where talking to" I informed that he fraudulently finalized my insurance estimate and I was going make sure my insurance company ,his employer and The national insurance crime bureau where made aware. I left him know that I felt profiled based on my attire and had he reviewed my insurance policy, he would have noticed I have state max coverage and that I dont have time to waste with false claim. The original estimate that he provide was for $400 worth of damage which was paint. The final cost of my actual damage was almost $4,400 not including the car rental. He never placed my car on a lift nor test drive to verify my concerns . My rotors,brake pad, and controlling system was all damage do to my accident & had to be replaced. Had I took my suv and didnt demand additional inspection I could have been killed because my truck was unsafe to drive. I worked with Steve Carlise the body shop Manager and had a meeting with the CFO & Senior management staff about how bad this really could have went. My Regional Manager for my insurance company was directly involved with ever step. It took almost a month for me to receive my truck back safely... It's scary to think , had I not had a background in automobiles and didnt demand for my suv to be looked at, would I be alive now?????? The team did take care of my insurance deductible for my inconvenience but they got off very lucky, because of the women I am... This Corporation could be facing a huge lawsuit & criminal charge due to their negligence. In additional Marshall being criminally charged & facing a personal lawsuit from me.

    very frustrating when they advertise vehicles on their website that is not there. I like to stop in…read moreon Sundays so I don't get pestered by sales people. 3 times now they did not have on the lot vehicles listed on their website and no, I did not miss it, I checked all of their lots and even the one by the church. it takes 2 seconds to remove a vehicle from the website. not wasting any more of my time there and based on the reviews, seems like you should stay away away anyway.

    Faulkner Pre-Owned - usedcardealers - Updated May 2026

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