This is my local ER if my spouse or I need care after-hours. I like the fact that it's in the BI…read moresystem, so they can see records (with some difficulty/work-arounds) from the main BI hospital as well as outpatient clinics, labs, and urgent care centers. I recently went here late on a weeknight after urgent care had closed, because I cut my hand with kitchen shears. The check-in process was quick, the waiting room was almost empty, and I got into a room quickly. It was very quiet, so I imagine it was a slow night. The nurses and techs were really nice; the gentleman who cleaned the wound--worst pain of my life, literally--was sympathetic and caring. The doctor was pretty straight-forward, and answered my questions when I asked them (I know to advocate for myself), but there wasn't as much forthcoming information as I would have liked. For example, would bruising be normal? Swelling? Pain? It was only 3-4 stitches but it was a deep cut so I had all of that, and wasn't sure if it was normal. I also got contradictory information in the ER vs. the urgent care center [also BIDMC] where I got the stitches taken out, but I think that's more the fault of the urgent care center. The discussion was around whether to keep the wound covered until the stitches came out: the ER nurse said to cover it when possible to keep out infection and to minimize scarring; the urgent care nurse who took out the stitches 10 days later said I shouldn't have done that. [Note: I'm not docking the ER for this, because based on my research/talking to other doctors, what I did was perfectly fine. There were also other things that the urgent care didn't do right, so I'm leaning in favor of the ER. In fact, 1 month later, it's healing quite nicely with a smaller scar than had I followed the urgent care instructions.] No billing issues. I'd 100% go back again if I needed something simple done. However, for something more involved or complicated (or for someone with chronic illnesses), I'd opt for the Boston BIDMC ER to have access to a wider range of specialists.

Terrible ER experience. I had a particularly bad time from an ER nurse. I came to the ER with…read moreshortness of breath, chest tightness. I had several tests, lastly a CT. I had asked the CT techs when the results would be in they said it could be as soon as a half hour as they weren't busy and the ER wasn't busy. I asked the nurse when I was back about an hour to please check my chart to see if the results were in. He told me that they wouldn't be back and I explained that I was told they could come back in 1/2 hour and again requested he look at my chart. He became very aggressive, came right up to my face and asked if I wanted him to keep punching them in the face until they gave the results to him. He also found it important to get me to understand that he works 12 hour days. What he didn't realize was that I heard and saw him, throughout the day and evening, sitting outside my room chatting with 3 other hospital employees. As he only visited my room 4 times at most, I do not believe he was there to stay close by. I explained to him that I was uncomfortable with the IV needle that was in the crook of my elbow and that my husband, who was with me, is undergoing chemo for a very serious cancer, and I really wanted to finish and be on our way. He offered that I could check myself out. This was at 7 hours of being there without a clear explanation of findings. I said I didn't want to check myself out. He left the room and came back with discharge papers saying the doctor said I could leave. I got a call when I got home from a doctor with the CT results advising me to follow-up with my doctor. Today, reading my chart, the doctor noted that nursing checked me out without notifying him. I've had testing and procedures at BID Needham. At those times, the staff was efficient and professional. I do not recall any of them complaining about how long their days were or yelling in my face. Never mind checking me out without the doctor's directives. Time for hospital leadership to improve the ER.

I have been to Newton-Wellesley a few times and have had a great experience every time. I was…read morerecently rushed to the ER here with appendicitis (yuck!), and the ER overnight staff did a great job caring for me. They gave me a diagnosis within 4 hours and next steps despite not having a radiologist to read my results present (they outsourced). You'll notice people in the reviews will say you might be placed in the hallway, which was the case for me, but you will see that in every hospital. The ER is always overbooked and understaffed everywhere. Over the course of the night the staff regularly checked in on me, ran all of the necessary tests, and prepped me adequately for emergency surgery the next morning. The staff was truly exceptional, the surgical teams are incredible here. My surgery went flawlessly and they also did a great job with post-op follow ups, calling me promptly and scheduling my 2-week post op check in ASAP. During my surgery, they kept my contacts in the loop throughout the process. I thank everyone who helped me here at Newton-Wellesley and highly recommend choosing this hospital.

This is a good location if you need labs done on a holiday or weekend. Other locations nearby in…read moreWaltham and Chestnut Hill are not open on major holidays, but Newton Wellesley is open and pretty easy to get to right off of 128. Or just a couple miles from the pike. Limited parking at the entrance for handicap and some charging spots. Usually those are taken so you have to go to the lower parking spot and walk up a ton of stairs. There's also the option to valet which is $12 or only $4 if you have a handicap placard. To get to the lab/imaging location, when entering turn right after the check-in station, then go straight to the end of the hall and then left. You'll see a wooden desk on your right to check in. There's a small waiting room there, but also a larger room across the hall. They're not a lot of phlebotomy stalls, but they move pretty quickly. Staff are friendly and efficient. This is a good option for getting labs vs driving into Boston.

Alyssa at the front desk made check-in easy and got me into X-Ray even though it was past working…read morehours. Awesome to get a smiling face as soon as you walk in. Dr. Shorr was very pleasant and understanding. She was quick to help me with my diagnostics. Once I got in X-Ray, April took care of me and did a quick job. Thanks to her for squeezing me in!! Five stars.

Terrible experience! I gave up and left after waiting 2 hours for an urgent problem at 9 months…read morepregnant! Everyone else in waiting room was seen before me, including multiple people who came after. When I voiced I needed to leave because of the wait- the nurse could have cared less. If you actually need 'urgent' care, go somewhere else.

My son is 28 has been in Hospital 40 times.He got sent to Bournwood…read moreFrom Good Samaritan in bad psychosis. Bournwood immediately Took if off 8 meds that he was getting and made it four with a couple new one He has done amazing they have done an amazing and gave my family back there life Thank You so much a truly great job Thank You so much.s

so glad to be out of this dump! Darnett somebody needs to humble your mental, goofy self and make…read moreyou know that you are not the prize! There is nowhere in this state that is good for mental health. This state is competitive and comparative and judgmental, cliquey, egotistical, needy, and full of weirdos of all races. I did not benefit all the way from my stay here. Darnett, a staff member, made harassing comments to me whereas I did not say a word so therefore it was completely unnecessary and uncalled for. People are discriminatory to me, Caucasian, and bring race into the equation and their culture and think they "can't" be discriminatory! Please don't annex this to "mental health" as well. Please don't make this conformity stuff preached upon to get you everywhere in your life. I have no intentions of instigating you NOR ESPECIALLY even engaging with you. I don't know you! The care quality was extremely random and busy and much like a daycare but instead we got insulted at and took adult level prescriptions.

The Urology Department at Milton Hospital is top notch. Dr. James Lin and Physician's Assistant…read moreKennedy Robinson...not to mention the front desk, phlebotomists....the entire staff completely professional and welcoming. Cheers!

I came to Dr. Melissa Ricci after what I initially dismissed as a minor injury. By the time I…read morefinally sought treatment, the infection became serious. At one point, I was in danger of losing my toe entirely. From the moment I became her patient, I felt completely well cared for. She responded with an aggressive well-calibrated course of treatment, including antibiotics and toe surgery. She monitored my progress closely throughout. What set her apart was the combination of warmth and deep clinical expertise. Her knowledge of the condition gave me confidence that I was in the right hands. The outcome speaks for itself - she saved my toe. I would recommend Dr. Ricci to anyone without hesitation in need of a podiatrist. A Coughlin

Admitted to the hospital from the ER. The app they recommend you download is amazing and fast…read more The nurses, PA, and doctor were all great. I was treated very well

One of the best hospitals in Boston. Some of the best staff in Boston. The new wing is exceptional.read more

Some of you may know, that I have been having issues with my spine- having pain, and numbness in my…read moreback and lower legs. (Probably from the many years of being out late and dancing wildly!) My neurologist told me I needed an injection and possibly surgery. If surgery was needed, I wanted to align my self with the best in the business- New England Baptist. I thought it was best to commend and recognize the NEB for their outstanding staff, professionalism, and overall attention to detail to their patents needs and care. I went in for a procedure- a lumbar epidural and I had immediate positive results! Truly amazing- I am blown away and I am relishing my near pain free body and I can't say enough positive things about Dr. Dana Zalkind and her nursing team. The nearly new facility, right off I-95 in Dedham, is squeaky clean, modern, and has all the modern technology. I hope that I do not have to return in the future, but if I do, I will know that I will be in fantastic hands and with very skilled professionals that care.

Poor communication, no quality care no nothing I was very disappointed then I wanted me to transfer…read morefrom one facility to another like I said I was very disappointed. They never contact my insurance until the last time. I was very disappointed.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

I've been receiving all of my medical care here for the past 30 years. I wouldn't go anywhere else…read more It's world class.

Surgery on two cancerous areas. The card was of high…read morequality . The surgeon was known to me from a previous issue. So I have had 3-5 interactions with him and the staff. The surgeon Dr Comes highly recommended and lives up to that referral . However, all of the other staff and his surgical support system staff are supern

The entire Atrius network is full of crooks and incompetent staff. The amount of fraud I have…read moreencountered with doctors and NPs billing grossly inaccurately is remarkable. I've reached out multiple times in an attempt to have them correct it but keep getting the runaround. They've performed numerous unnecessary or incorrect labs as well. To make matters worse, even when you get abnormal test results, they don't bother reaching out to explain anything The irony is, when they want to milk you and insurance for $, they'll recommend all types of unnecessary follow ups and procedures/ surgeries for something that should not be a concern. I've yet to actually see my PCP; I've only been able to see the NP. The quality( or lack thereof) of care is appalling. And if that wasn't enough, they never have specialty appointments available. If it wasn't next to impossible to find a decent doctor taking new patients, I'd never return to this disaster of a place.

Unqualified, unprofessional Rns, phlebotomists, Cnas, under staffed. made to change my own sheets 5…read morehrs after a THR. Call bells not answered for hours, inaccurate information put in charts to favor staff while excluding the facts that don't favor staff actions. Will never have surgery here again

9 months ago I said this emergency room was the worst,now here I am again had to go to emergency…read moreroom, guess what nothing has changed,today was even worst than the last time I came.i rate the emergency department a big fat 0