My son is 28 has been in Hospital 40 times.He got sent to Bournwood From Good Samaritan in bad psychosis. Bournwood immediately Took if off 8 meds that he was getting and made it four with a couple new one He has done amazing they have done an amazing and gave my family back there life Thank You so much a truly great job Thank You so much.s read more

so glad to be out of this dump! Darnett somebody needs to humble your mental, goofy self and make you know that you are not the prize! There is nowhere in this state that is good for mental health. This state is competitive and comparative and judgmental, cliquey, egotistical, needy, and full of weirdos of all races. I did not benefit all the way from my stay here. Darnett, a staff member, made harassing comments to me whereas I did not say a word so therefore it was completely unnecessary and uncalled for. People are discriminatory to me, Caucasian, and bring race into the equation and their culture and think they "can't" be discriminatory! Please don't annex this to "mental health" as well. Please don't make this conformity stuff preached upon to get you everywhere in your life. I have no intentions of instigating you NOR ESPECIALLY even engaging with you. I don't know you! The care quality was extremely random and busy and much like a daycare but instead we got insulted at and took adult level prescriptions. read more

Worst hospital ever they never told my team on the outside that I was in there until a week later and they also said that they canceled my appointments on the outside but never did and they called me a lier and didn't accommodate with my needs as I needed a interpreter for ASL don't ever come here for Dual diagnosis treatment or anything when I blacked out they restrained me when the clients told them that I was having a ptsd moment and I was discharged today and still not feeling absolutely better yet and I've been there for a month. HORRIBLE!!!!! read more

NEVER let yourself or any loved ones near this place. While I was there, an older gentleman, who was covered in prison tattoos sexually harassed me, constantly, asked me for "favors" in exchange for some of his narcotic medication that he liked to sneak back to his room to get high off of. I barely slept because I was raped 2 years ago and still have nightmares. His room was right next to mine. My PTSD symptoms that I've worked hard to heal, were on fire. I kept asking staff to please move my room and ask him to stop talking to me because I was scared of him. The staff did nothing. In the group room, he would rub my back when the staff wasn't looking and when I yelled at him, i was asked to leave the group and nothing was said to him. I begged staff to check the camera that would've clearly shown my side. A day later, I was sent home. I called the human rights officer, who is supposed to return your call within 24 hours, and I got no answer. I called and called and called. I work in the mental health care system myself and I've been preparing to take legal action against them. I dm'd a fb friend and explained my issue. He used to work there and she told me that Bournewood erases over tapes that capture inappropriate staff behavior and will discharge patients (before they're safe/stable) who threaten them with litigation. I told them I have worked in this field for 10 years and it is my right to speak to the human rights officer. I was sent home the next day. No questionnaire about my stay, no aftercare plan, no meds...I think they knew they were in trouble. No call from the supposed "human rights" officer either, ever. My current therapist told me that no one bothers reads their patient discharge documentation as they are infamously so contradictory, anecdotal, sparce and filled with grammar and spelling mistakes. A colleague of mine referred to this dump as the ptsd guarantee. When I left I had to stay with my parents and attend a day program that gave me better quality mental health help in the initial consultation call than that hell hole did in my entire stay. read more

i was at bournwood the care was pretyh good the staff were respectfull ther food was fair the menue was fairf not much to order thet got it delivered could be better on the food overall it was a good experiance read more

Their dual-diagnosis partial hospitalization program for mental health and addiction is absolutely incredible. The clinicians Marissa, Tom, and Emily are all so caring, respectful, and knowledgeable. This is the best partial hospitalization program I've ever been to. Their approach to treatment is top notch read more

Please do not go here for help!! The nurse Hana has absolutely no experience as a phych nurse she should of stuck with her career in Human resources and Maria is a lier! And both do not care about the patients at all! They are there for a pay check!!! I was only therex3cdays and I went to the groups tried to speak and was talked over buy the mental health workers made me very uncomfortable!!! They tried to tell me that one time I was in group that I seemed to be ok and I had to leave group and I was having a melt down I suffer from trama and bpd I was told as I was crying that I need to go to group the mental counselor did not say do you need help are you pk instead she ignored me and told Maria I needed to see her then Maria says to me what now??? Also told me do I want to go inpatient just because I asked her what if the medication I'm on don't work as a social worker saying she knows about teama laughed at me then said I got a call shut the door on me!!! The RN has mo heart she attacked me in the office with her words told me it's not normal to be ok then cry she should not be working with anyone with mental illness I tried asking her questions she stormed out saying I'm done.then the intern asked me how are you I said not good I told her I had to leave the group due to my crying and she went to Maria and said I left because peopike were smiling they make up lies they have no right working in the mental health field!!! Maria said when I first got there we are here for you I asked is it ok to walk out of group if I cry because I was not yet stabile on meds.she said you can come in my office anytime.then when I'm in distress due to my emotions she says she is busy all the time which is bull shit!!! They all caused me to break down and caused me distress. The so for called RN looks like a clown with all her make up walking around like she owns the place she is very very unprofessional.......I am putting in a complaint to the fullest I can.to tell me I can't be ok and then cry I suffer I have emotions and they did not want to hear it.please do not waste your time and I heard the RN say to one of the workers ow she is crying again.this place should be shut down there will be a investigation done not just a complaint and on top of that I saw 3 roaches in the tiny kitchen very bad place.my word will be heard!l also Maria said maybe you should go inpatient if your not happy here made me very uncomfortable it is a joke here! read more

Bournewood Hospital - This is to show the rude staff you can have a smile and be suffering inside . - Hospitals Near Me - Brookline, Massachusetts

Bournewood Hospital is really really horrible. The nurse Hana has absolutely no experience as a DON. This place was unprofessional not recommended to everyone. read more

This is coming from a Doctor from Harvard University by The name of Miriam Somerset Solimine, staff is quite knowledgeable and very professional and provides a clean and friendly environment. The group therapy is completely awesome one would feel a lot better in no time also clinically the entire staff comes complete with contrite credentials mostly from Harvard University a Teaching Hospital of Bournwood-I would give Bournewood Hospital a 5 star rating time and time again! read more

If it was possible to give a zero I would, but that was not an option. A family member of mine was there in October, and the treatment was poor. For example, I called and spoke to my person on a Saturday and he was clearly experiencing ' perceptual abnormalities' (he wasn't making any sense). He did not arrive there in that state. I called the nurses station and explained my concerns, and suggested that perhaps he was over medicated - or under-medicated, but that I wanted him to be seen by a Doctor as his mental status has significantly worsened. I was told 'there isn't a Doctor here' , when I expressed surprise that there wasn't a Dr. at the 'hospital' I was told 'there is one - they are on-call'. I asked the nurse to call and her response was 'I can call, but there not going to do anything.' My person was transferred to B.I. the next night at 11 p.m. with no notice to me (he had signed a release) to be medically cleared because, as I had noted to them the day before, there was a significant change in his mental status. He called me from the ER and didn't know why he was there. He was floridly psychotic, but I was told that they didn't call me because "he didn't want to worry you'. Instead I got a call from him, from the ER, stating I should come and pick him up (that wasn't the plan), he didn't know why he was there. He was transferred to BI twice during that week - from a 'hospital'. The second time they did call me and the nurse, who was clearly scared herself said to me "He thought I was you!". Imagine, in a psychiatric hospital a patient was having delusions and they had to send him to a medical hospital because they didn't have the resources. During the time that he was there the communication with staff (and I had releases) was TERRIBLE. When I asked for a discharge planning meeting I was told that 'they usually do that at discharge" (in other words, after the decision to d/c was already made). At the same time they were telling him that he didn't 'need' to sign to 3-day notice as he was 'doing so well' that they planned to d/c him in 2 days. He was readmitted to the general hospital that night. read more

Avoid at all costs. I have a list of nightmare stories from my brief stay there, but I think the highlight is, when I was discharged with information on where to continue at an IOP, they had sent me home with A DIFFERENT PATIENT's paperwork. I was physically assaulted in front of staff members be another patient. DId she go home with MY paperwork? Not sure, but am working with MA licensning board to investigate their practices and HIPAA violations. Patients and insurers: be warned, this place is no0t for healing, it is for profit. read more

Everyone at Bournewood Hospital, have been very kind, compassionate, and helpful to our son Lil Billy! We appreciate the doctor who worked with our son's psychiatrist! The nurses, and staff members are extremely knowledgeable and professional when I give them a call, multiple times a day! Our son's issues are addressed asap, and in his best interest! The food is healthy, and coffee , tea, and juices are always available! We can visit from early hours to late, as they are very accommodating to the families! BOURNEWOOD STAFF IS AMAZING!!! Thank goodness you are here to help !! read more

Bournewood Hospital is really really horrible. You only meet with a NP there every weekday and that's it. No psychiatrist, no psychologist, no individual therapy. read more

This is undoubtly the worst Psychiatric Hospital that I have ever been in. The staff is a mixture of young and old women; however, each one of them is hollow, heartless, empathy evades, what be considered a soul. Depending on who you're dealing with (The Doctor, The Social Worker, The Case Manager or any of the nurses. I tried to kill myself while I was in this environment but, I guess God has other plans for me because I ended up barely surviving after strangling myself with ????????? Here is the point! There are good people and bad people in this world. If you choose to go to this hospital very personal reasons that should only matter to you, this is the the RIGHT PLACE TO GO TO! There main concern is not directly dealing with you but, tolerating you instead. It took 3 hours for my eyes to start to return back to normal but I was glad that they did because I realized that it wasn't that I didn't want to kill myself. I was just certain that I didn't want to do it there. I would never give them an opportunity to life in harmony as I have unfortunately wised first hand. I am so serious about sharing my experience that I had to contact the Commonwealth of Massachusetts Licensing Board to file individual complaints the majority of them, especially those that I have mentioned earlier. I HOPE YOU MAKE THE RIGHT DECISION BY RESEARCHING OTHER PLACES BEFORE CHOOSING THIS ONE FOR YOUR PERSONAL MENTAL NEEDS. THEY REALLY DO NOT CARE WHICH IS WHAT BREAKS MY HEART THE MOST! read more

Still have nightmares years later. Caused a lot of damage. If you can avoid at all do that!

My 22 year old daughter, unfortunately has been in many differently hospitals for psychiatric care for the last few years, she said she received the best care at Bournewood. The staff were all caring and compassionate. They offered daily one on one counseling sessions and many group sessions throughout the day. read more

I was here for about 3 weeks, I saw the short old maintenance guy snorting stuff, I saw a couple of the other patients there snorting stuff . I smelt weed multiple times and they wouldn't tell me what drug I was taking but if I didn't take it they would drag me into a room and strap me down and shoot me up in every one of my limbs multiple times, that happened quite a few times just because I didn't want to take whatever medication they were giving me, every time that happened a solid day would be gone, I heard people having sex, saw used condoms laying around(which makes me think a staff member was doing something because how would patients get condoms in there!?). One time a girls mattress got pulled out her room and the whole thing was soaked in blood. Every morning at about 6am there would be a car pull up with bass on full blast. This place is ghetto as hell the food was good tho lol. The phones never really worked. The headphones were the only thing keeping me alive. read more

Great hospital. The nurses and mental health counselors are amazing and all very kind. The groups are fun and very hands-on. The timing of everything is very reasonable. Highly recommend this place. read more

By far the best unit I've ever been to. Amazing counselors and nurses. By far the best unit I've ever been to. Amazing counselors and nurses. read more

Just looked at several of the reviews, and noticed that most of them had given 1-star rating. After following up with my healthcare facility (as Bournewood Hospital told me to do), it was confirmed that this facility alters your current prescriptions so they can properly offer a diagnosis code to bill the insurance companies. I would never go there again, as it only worsened the panic attack symptoms/trauma that I was admitted for. read more

I would never recommend this hospital. They gave my minor child meds without telling me. When I overheard them asking him if he wanted "another pill like before?" I asked what pill? No one would tell me. Not for a few days would they even respond. When I shared this w the director, he said something like "yeah we need to do a better job letting parents know." It felt as if he couldn't have cared less. As parents we were largely kept in the dark, it was our first experience in an inpatient program - they offered us no updates. My child said security for keeping drugs out was a joke. They said pills were ground up and snorted, a practice learned and continued after leaving the facility, unfortunately. During intake I shared insomnia was a huge issue, they said they'd give something to help sleep. Each day I'd ask, had it been done? It was about 4 days later before they finally did. We'd ask and they said they'd pass the info along. they never did. Each day it was like they heard the info for the first time. 4 days this kid didn't sleep at night. They couldn't have cared less. My child had major anxiety of being in a solo room, a request to transfer to a roommate was requested by of this. That request was also never passed on. Finally it was release day. We arrived to outpatient, was sold one one thing about the program, there would be time for growth and groups. Not so. They watched movies??? We called that night to make an appointment with the outpatient person, to discuss the day and next steps. They told us to arrive there the next am. Upon the next day, they were pissed we were there because they had other intakes and would not meet with us to discuss concerns. They said they didn't know who told us we could but no, they would not. We told them we wouldn't want to continue and they basically were like BYE! We don't live close and no way I would have randomly just showed up?!? Again, parents were a nuisance. They gave us no follow up plan we got nothing from them. It felt like they just wanted the money and didn't give a crap about the child and most certainly not the parents! Where I was hoping for team involvement so we could best help with the transition home, they offered nothing. Seriously from the moment we arrived til the minute we left, nothing but a horrible experience. Avoid at all costs!! read more

So my boyfriend was transferred from Cape Cod hospital on Tuesday. He was under mental duress due to a medication imbalance but Bournewood felt it appropriate to have him sign forms that state he can be kept there for however long they deem appropriate. He was supposed to be given an involuntary 3 day hold paper to sign which would give him release in 3 days. They did not give him that paper until I called him Wednesday afternoon and told him to ask for it. They do not clearly communicate with patients. If someone is there under mental duress is it appropriate to have them sign forms without having their emergency contact or advocate aware? When the form was brought to him the nurse said "oh yeah this happens all the time". I have instructed him not to sign anything else without sending it to me first. What I know is that since weekend days do not count as days Bournewood gets to charge for an additional 3 days of treatment. When I asked if there was a way for him to be released on Friday I was told by the social worker that she didn't feel comfortable since she had only spoken to him twice. She spoke to him Wednesday for 2-3 minutes and Thursday for 2-3 minutes. He is locked in a room and not allowed out as he is on a COVID positive floor. There has been 1 "meeting" since he got there 3 days ago and that was on an IPAD. When his social worker contacted me Wednesday she never stated that he had signed a form stating they were keeping him for an undisclosed amount of time. She said they were pretty easy going about things. Bournewood does not give all the information to family. They will answer questions but you better ask a lot of them and make sure they are the right questions because no additional information will be given to you. This facility seems very shady and does not have the best interest of the patient in mind. What Bournewood is interested in is charging as much money to you as they possibly can. This is disgusting. Oh and when I called the social worker at 2:19pm on Wednesday I was told she left for the day and there was NO ONE ELSE to talk to. DO NOT let your family member seek treatment here or be transferred here from another hospital. read more

If I could give this place a 0...ZERO..I WOULD!My son checked himself into a hospital in our area because he wasn't feeling like himself and was shipped to this hospital for DEPRESSION!They did not allow him to call me because they took his cell phone away and these days no one knows phone numbers by heart (not to mention I just got a new number)I had no idea where he was. I had to put out a missing in danger with the police,wrote on the community in fb to see if someone would spot him because I had no idea where he was for 6 days now 3 of them days he never spoke to a Dr. because it's was a weekend and also the Monday was a holiday.He explained to him a Dr. that supposedly been there 40 yrs. how he was feeling and after seeing him for 2-3 minutes a day said he didn't belong there and thy had to get him him ASAP! Yet diagnosed him with ptsd,adhd,depression,said he was a nicotine,alcohol dependent!Two things...my child DOES NOT SMOKE never has nor does he use vaps.He went outside when others did to get air!! He told them that yet they said he should attend smoking sensation groups Sorry have to laugh at that because it's so obvious they do not listen nor care what the patient is saying.Also he drinks maybe on a Friday night.This is a man who holds down two jobs and is educated. He needed help for depression and they did NOTHING but rack up his Blue Cross Blue Shield Insurance.Then upon releasing him they sent him home with ONLY his diagnosis papers NOTHING to show his work where he was and that he was safe to return to work duty. So my son calls them and these retards tell him oh we don't give them types of papers you have to get them from your primary care doctor. That's BS the girl was just being LAZY! WTH they were the ones who had him in their care,diagnosed him(supposedly) but yet couldn't write up a paper for his work. No one shows their job their diagnosis papers it's non of their business also not to mention,none professional.He's trying to go back to his normal routine and live life and these people are holding him up. If he loses his jobs for this we will be contacting a lawyer and suing this place and his workplaces as well! The social worker was totally USELESS as well!If you are feeling down and out DO NOT GO TO THIS PLACE! read more

Bournewood is an excellent hospital for treating acute psychosis. Dr. Jackson, in particular, goes out of her way to collaborate with family. They don't just check boxes but interact with the patient in a caring/bonding way to lift their spirits. Unlike some other psychiatric hospitals, they take the time to assess the effect of each new medicine, and try different medicines until the patient is truly stabilized before discharge. We are forever grateful. read more

If I could give this place negative stars I would. Do not ever send your child to this facility!!! My minor daughter was transferred to this facility after going to the emergency room. I should have looked at the reviews before agreeing to have her placed here...lesson learned. Anyway, she was transferred by ambulance, and I went there to meet her and go over paperwork since I wanted to check on her to make sure she was ok since this was only her 2nd inpatient hospitalization. Once I got there I had already realized this was not the place I wanted my child. I did not think I was able to refuse this facilty since she was already there. The staff that was on all looked like they were on drugs and were so rude and dismissive. The other adolescents on the floor were running up and down the halls swearing and yelling at each other and the staff. There were staff members talking to each other and swearing both to each other and the children. There was only hot water in one of the bathrooms that the children were able to use. I asked the nurse checking us in if they would be giving my daughter her medications or if I needed to go home which was almost a 2-hour ride and get them to bring them to her. They assured me that they had all of her medications on site, and she would get her meds. To tell you that leaving her there in this facility left a pit in my stomach that would be an understatement! They did not allow her to call me that night and I did not hear from her until the next morning at 10am. They did not give her any of her medications the night before or that morning. She was not eating or drinking anything. She was isolating her the room that they gave her with 2 other girls in there. No one spoke to her except for 1 nurse the whole time she was there. I called the facility the very next day of her going in patient to speak with someone about discharging her. The person who answered the phone on the floor was extremely rude and didn't even want to take a message for the Social Worker, but she hesitantly did. I waited an hour with still no response from anyone, so I drove to the facility to remove my daughter. Upon arriving there I was placed in a room where the Social Worker that I called and never got a return call from came into the room. She was condescending and spoke to me like I was stupid and was extremely rude. I told her that I wanted to remove my daughter who was placed there as a voluntary admission, and she refused and said it would not happen until Monday since that is the law. When my family stated that on the Mass Gov website it stated that a voluntary admit we would be able to remove her at any time then she changed her mind and gave me an option to pick her up the next day as long as all providers were in place. I manage ALL of my daughter's appointments and make sure I have everything in place as well as have her medications memorized believe me, she was not happy about that. She called all of her providers and was very dismissive with all of them and they had some words for her as well as I did. They told me I was able to discharge my daughter the next day at 10am the earliest and asked what time I would be there is I was going to discharge. I told them 10am! I will not let her stay here longer than she had to. While I was waiting in a room for my daughter to be discharged, I overheard an argument that was completely inappropriate! A staff member felt that a 14 year old child was taking too long in the shower. The staff member went into the bathroom and started yelling at her to "get out of the shower" the child yelled back "I haven't been in here that long please leave and let me take my shower". The staff member and child went back and forth like this for a few more minutes. I then heard the curtain open, and the child say " I am in the shower why are you opening the curtain I feel uncomfortable with you here and I am not dressed. I need to get dressed please get out I am not comfortable". The staff member stayed in the room until the child was dressed. The child called someone to tell them what happened. This was such a traumatizing event for the child, and I felt so bad for this child that had to go through this. Parents I know our children are in there for reasons but please believe them when they are telling you things that are happening in there. I would not send my worst enemy to this facility...DON'T SEND YOUR CHILDREN!!!! I will be making phone calls and reports to whoever I can in order to help the ones that are in there. read more

Let me start off by saying that I have been through the ringer...so to speak...I was bullied/picked on in school, I have been molested, I have been raped, I have been beaten, I have been attacked. I have felt pain so deep, I actually felt like it may stop my heart from beating. I have been diagnosed with borderline personality disorder, bipolar disorder, manic depression, anxiety disorder, and PTSD...I capitalize PTSD because truly, each trauma...physical, mental, emotional...they have all been apart of my life. For most of my teen years, and my ENTIRE adult life...even some of my adolescent years, I have genuinely spent time thinking about suicide...sometimes contemplating...sometimes so sure that it was the only thing that I even had going for me anymore. Going through all I have gone through in my past...it was so hard for my brain to cope with, and for me to find stability not only in finding inner peace, but actually feeling like I belonged in the world again....Well, as of now, and from now on, I am standing tall. I am standing tall, without any medications, with hope and faith in my heart, in my mind, and in my very soul. My stay at Bournewood Hospital, although it was only for a short time, it changed my entire life...my entire outlook on life. Not because it was a hospitalization...I've been hospitalized in the past...it is truly because of the entire experience...Since I've been through so much in my 31 years of life (I was diagnosed as bipolar at 13/14 years of age) I've taken antipsychotics, I've taken anti depressants, and I've taken anti anxiety pills...as well as a ptsd med...when I was 16, I overdosed on 56 pills...lithium and trileptal, with a few naproxen mixed in...my intention was to die...life was unbearable for me at that time in my life, and I just could not stand the thought of being in this world for even another second. I used the very pills that I was being prescribed to "help me" to try and end things...well, after coming back to life and back to consciousness...and angrily questioning the nurse why she saved me...I was shipped off to a mental hospital, where I stayed for a while, and then was forced to paticipate in an outpatient programs...none of it really helped me....nothing stopped the suicidal thoughts...nothing stopped my mind from wandering into the lost, empty, cruel world that it had been exposed to so early on....that is, nothing until now....Truly from my heart, from my clear mind, and my soul...My stay at Bournewood Hospital, both saved and changed my life forever...and I shall be forever grateful. Each and every staff member ALWAYS tried their hardest to make me comfortable, and welcome and safe...I truly appreciate everyone there...During my stay, I was also lucky enough to meet some incredible people, who would be labeled as I would be at the time....a patient. Well, I never felt like a patient in this hospital...I felt like apart of a community...a family that naturally had a few flaws...but together, we were working on them. I have a million wonderful stories to share about Bournewood...even when I was the only "patient" who was willing to do the yoga group...the staff member/miracle worker still not only ran the yoga group with just her and I...she really made me feel comfortable, and grateful...like every other group that was ever run, (that I got to be apart of) the staff member (If that's what you want to refer to them as) would also participate...i have had a HARD time leaving the house for years, but because of EVERYONE at Bournewood Hospital....I felt welcomed, and comfortable. Thank you so very much to everyone who I met during my stay....thank you to each and every one of you....Truly, from my heart....today, and always I will remember your guidance, and I will be the best that I can be, so that I can help make the world a better place. So that I can maybe, just maybe help ease some of the pain and suffering that my fellow human beings have had to endure....truly we are all humans....we are all equal...whether you understand the hardships we've each personally suffered or not....A human is a human...Thank you So Much to everyone there who made me feel like a human again....like a hopeful, faithful, loving, living, happy human...thank you so much!!!! P.s. I will never reveal any names, because I know it is against the law, and all that...but secretly, my mom and I referred to one of the staff/miracle workers, as Prince Charming...his looks had nothing to do with the name, although quite handsome as well : ) ...he had this way about him...just being around him made you feel more comfortable...I wish him nothing but the very best that life has to offer, along with every other human being I met at Bournewood Hospital. Thank you thank you thank you. read more

Terrible facility. I went to an out patient program in hopes of finding medication that worked well for me. I didn't get prescribed any meds. Dr. Hart basically told me that my anxiety and depression were fake. The only good thing I got out of being here is my boyfriend and a couple of friends. I wouldn't recommend. Fuck this place lol. read more

I am going to try a second time to review this squalid hospital. I managed to get myself released from this place after being locked there for 6 days. It is not easy to get out once admitted. Most are kept for 10-14 days so I guess I was quite fortunate. In short, this facility should be investigated by medical inspectors to look at every aspect of the treatment. The physical plant is overcrowded, filthy, likely without bare minimum compliance with such fundamental regulations as the number of WORKING toilets, sinks and showers at any given time. The patients are not supervised or regulated or monitored closely enough to allow other patients an assurance that they are even safe from their roommates. Medications are very liberally administered without good supervision as to when patients are dangerously coming off of the potent meds. Usually those of us not on meds (able to rationally refuse them) are the first to notice that the medicated patients are becoming unstable again. I witnessed physical assaults - patients punching counselors (yes, even the female patient who slugged the tiny female counselor). I witnessed a very frightening handling of a fire situation. The protocol for getting patients out of the facility prioritizes ensuring that patients do not escape rather than prioritizing that patients CAN ESCAPE a burning building. This is shameful. I am reporting this to my insurance carrier so that they will know that this hospital should not be in their (or any) network of treatment providers. The insurance companies are paying good money for horrendous care. Do NOT send any loved one to this facility. If you are researching this now with someone who is IN the facility, apply every pressure you can on getting them transferred or released to you. I advise calling repeatedly demanding to speak with the doctor, the social worker. Even more effective is to enlist your family physician or a therapist or other involved professional to ALSO call insisting on changes. Be sure to let them know that you are aware of the conditions, that you are aware that there are no group therapies or one-on-one counseling, that this facility is fundamentally designed around administering psych drugs in large doses. That is how my supports were able to get me released. I will pray and am praying for the patients who are locked there now. read more

This place might be okay for an addict that needs to detox, but for a mental health patient with severe depression the care is not adequate and doesn't help. Much of the counseling involves painting, doing arts and crafts, and activities for distracting from the mental health problems as opposed to fixing the problems. Most of the counselors are young and inexperienced. The doctor is very hasty and asks generic questions for a few minutes and doesn't seem to take into consideration conditions and symptoms that are unique to the patient. read more

Absolutely the worst care that could ever be given to a patient. I had to send a loved one for evaluation and the child was held like a prisoner. They refused release even when we had independent psychiatric Doctor care ready 24/7 in case of an emergency. Do not send or go to the place under any conditions. It was the option available at the time of need. It came very clear why all the other places were full and this one was empty . read more

An absolute nightmare, from the poor communication from the patients so called treatment team to loved ones to extremely radicle and dangerous discharge practice. Would not send a dog to these so called health care professionals. The worst is the SW who should advocate for MH clients. She advocated alright and had we listened my son would most likely be dead right now. Stay away, In my opinion the whole place should be shut down. Worst than an MR institution I worked at in the eighties. read more

I can not even rate this hospital I will say It was my first stay in a hospital and I felt traumatized in many ways. If you have Depression or Anxiety they are not Compassionate AT ALL. I felt I would honestly be better off home alone so that should tell you how I feel. The Groups they have were good. It keeps you busy. I felt ignored and the only comfort was actually talking with the people that were in there as patience. It was more like a prison although I have not experienced that. There was no ease as far as asking a question. I and Others felt like you were bothering them. You meet with the Phyciatrist quickly once for ten minutes if your lucky and when you are leaving they don't care if your ride is waiting. You could have told them days before you need to be ready to leave at this time. It doesn't matter. You walk in and sit down with someone very nice then if you see that person after that you can not even ask a question. They will just walk away into the office. It awful. I was looking forward to getting help and talking with a therapist but that DOES NOT HAPPEN. I was always petrified to go into a hospital and after this experience I would do everything in my power never to go again. I cant speak for other hospitals but this I was told was one of the better ones. If that is the case that is a very sad thing for people who really need help. read more

This was the most traumatizing experience I've ever had. From the moment I entered, I was treated as a number rather than a human being. There were patients threatening other patients' safety, and not a single staff member did anything about it. The social worker was completely careless and didn't even talk to me when I was sobbing and terrified. As someone who entered for depression, this was absolutely the worst place I could have gone to. Please please do not send anyone you love to this institution. The best hospitals have good reputations for a reason; stick to Boston's greatest. read more

This was an awful psychiatric hospital. I found my specific psychiatrist to be condescending and unempathetic, the actual living area is so small that there are about 8-9 "breaks" a day. Which are smoke breaks. Spoiler alert, I resumed my smoking addiction at this psychiatric facility. There are supposed to be several therapy groups a day, but when I was there at least twice day these groups consisted of us watching "The Universe" on Netflix. On one occasion, one of the other patients made me feel extremely unsafe and threatened. This instance was completely brushed off by the staff, which made me feel alienated and anxious. I would not recommend this facility to anybody seeking psychiatric/psychology help in their inpatient facility. It w as an nightmare. read more

I in good faith cannot even give this establishment one star. I was admitted 8 years ago due to depression and thoughts of suicide. They required advanced payment and kept me until the funds ran out. In the meantime I was housed with drug addicts and sever alcoholics, some of which were repeat visitors treating the place as a place for a shower and a hot meal. I saw 5 different psychologists in five days, none of which actually asked why I was considering suicide. I was actually yelled at and admonished by so called counselors, which since then I have found out you only need a high school degree to be employed in this capacity. I left there feeling worse then when I was admitted. It is a very sorry example of the quality of mental health care in this state. I don't think it would be acceptable if a cancer patient were admitted to a hospital and were admonished for their illness by being told it was their own fault for smoking or drinking or whatever could have contributed to their illness. Why is it acceptable in the mental health industry?? read more

Bornewood hospital was actually a great place the staff members are really cool and funny also very kind and care about your feelings the bathrooms are properly clean and I see no problems there they gave me the treatment and help I needed and they gave it too me also they show you great ways to cope with anxiety and depression this place was a great experience even though I was only there for a week I believe it was a great place and great help and I hope other teens have the great experience as I had there. read more

the room was freezing and so were all other rooms including tv and coffee rooms. the beds are extremely uncomfortable-very small the pillows are a joke and they had no other to give. I needed my regular med and they took a day and a half to get them to me in the mean time I nearly lost my mind. the most horrible place I have ever been to. read more

Placing a loved one in a psychiatric setting is never easy, especially if it is your first time (like it was for my daughter) and Bournewood Hospital really helped to make the experience a positive one. Being a Nurse myself, I have an idea of what to look for and have to say that both the Nurses and mental health clinicians work tirelessly to ensure that your loved one is getting the services that they need. I like the structure that is followed there as well as the unscheduled down time that the staff allows to those who might be needing it on a particular day. Their group therapy sessions were theraputic for my daughter. The overall sense that I got from the staff at Bournewood is that they genuinely care about their patients. The 24 hour a day access that is available for the parents/guardians offers a sense of comfort in knowing that an update on your loved one is only a phone call away. The overall visual environment is somewhat basic, but that is due in part to the lack of funding to all mental health programs in this state. It is very clean there and safety is a top priority. read more

I was admitted for a 7-day stay from 5/5/2017 to 5/12/2017. I was transferred to Bournewood from MGH due to MGH not having beds in their psych ward at the time. The food is atrocious. Bagged sandwiches for dinner almost every night, 2 pancakes in the morning with 2 slices of rock hard bacon, etc. The afternoon lunch meal was typically the best meal. I use the term "best" loosely. For the rest of the day you're expected to live off of what they put in the kitchen area. Grahm crackers, yogurts, PB&J. They allow you to order out, but I found that most places in the area that deliver actually have this place on a "Do Not Go To" list. They attempted to strip me down to my underwear when I first got there, but that didn't go well for them. I told them "whatever the protocol is for a new intake that's refusing to strip, you better go enact it right now because I'm not dropping my drawers." They tried to have a nurse talk me out of my clothes too. In the end, after some discussion, they settled for me just taking off my shoes, rolling up my pant legs, and exposing my waistline. They confiscate your cell phone upon arrival. They also do a thorough luggage check. The staff on West-1 of the Khan bldg were friendly and pleasent, but truth be told, I didn't interact with them much at all. My Dr seemed to have genuine concern, and the overall treatment experience is "ok." I slept through all the voluntary groups they hold throughout the day, even morning meeting and wrap-up at night due to heaviliy sedating meds they'd placed me on during my stay. I discharged AMA after putting in my 3 day notice that basically says "Petition the court to keep me or release me in 3 days." They opted to release me. I was dropped off at Forest Hills T station and sent on my way. While I was at Bournewood, several times I heard over the unit intercom "All available male staff members to (enter unit name here) immediatley." A lot of "code yellow" and "code orange" announcements were made during my stay as well. No one was physically restrained on my unit during my stay. I was actually asked during intake how I would like to be restrained if it came to that though, which was interesting. IE face up or down if placed in 4-point restraints, would I prefer to be sedated, method of sedation, oral, injected. The funny part is when I was at MGH I told the Dr I would go anywhere except Pembroke Hospital or Westwood Lodge, but I would've preferred Westwood Lodge over this place. Yikes, just yikes. read more

i recently signed myself into a dual diagnosis facility through the hospital so i ended up at bournewood which i had never heard of good or bad so i figured i would try it because i sincerly needed some help it turned to be one of the worst experiences of my whole entire life they physically assaulted me and sexually vioaled me and stipped me of all my rights it was so gross no one showered people were walking around like zombies and the staff were so rude and mistreated me in countless ways so if anyone else has been there please share your experience but they were so bad i would never go for help again read more