I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

We have had TDS for 6 months we signed up with a set rate…read more Are bill has constantly gone up and with out notice. They request payments before it's due. As well as Our service is constantly glitching and slowing down! Not a company I recommend

Instead of informing all of the waiting customer that he would be back after a break, he just…read morewalked off. Instead of assisting in cancelling a line, he told me what to dial, instead of typing a number into his tablet he used his earbuds to read it and messed up five times. Very rude and dismissive and not customer friendly at all!!! This Nikita should not be in the business of helping people, I don't care how much he seems to think he knows about, really not much. What a rude kid!! I will wait for the other guy next time... Ridiculous that his name tag has the word customer on it. He could barely be bothered to do his literal job.

T-Mobile is a terribly run company. T-mobile "Home Wifi" had too much local usage so "buffering"…read moremade our home internet unusable at night. After one week, I tried to turn in the equipment. However, the local T-mobile retailer will have you wait hours just to turn in equipment. Then, after I turned in the equipment, and cancelled their terrible service, I received a bill threatening that I'd be sent to "collections," despite having only been a customer less than 2 weeks. Dealing with T-mobile in person and on the phone is frustrating. Non-english speaking tech support cannot solve problems. If you don't heed my cautionary tale you will learn the hard way.

Waited 1.5 hours for a question that took 5less than 5 minutes to answer. The staff seems…read moreknowledgeable but the wait times are ridiculous. To make things worse, no rest room. So, everyone is held hostage so they don't lose their place in the queu.

On may 4th 2023 I entered the T-Mobile store operated by Mobile One, LLC located at 560 W. Kathleen…read moreAve Ste. 3 Coeur d' Alene, ID 83815. My intention was to purchase a new phone. Employees notified me of a promotion to receive a free Apple Watch Series 7 with the purchase of any new iPhone. I did not plan to purchase an iPhone, but I decided to do so that day to take advantage of the promotion. Store employees told me that the Watch series 7 was not in stock so they would order it over the phone and have it shipped to my home. An agent from T-Mobile said that the Watch series 7 was unavailable, so they would wait until they have some in stock and then ship it to me. Store employees managed to cut a deal to have a Watch series 8 shipped to me within 3 days so that I wouldn't have to wait longer. The order was made over the phone while I observed. I also purchased two additional brand new iPhones from this store. Three days later, the Watch did not arrive. I contacted employees and they said they would figure it out. After waiting, I decided to make some calls to T-Mobile to find out where my watch is. I was told that there was a mistake with the ordering process and would have to return to speak with the store. When I returned to speak with the store, I was told that they would correct the issue and have the Watch sent to me. After roughly a week of waiting, I returned to find that no progress has been made. Up to today, I have made several phone calls and in-person visits to figure out the situation, and each time I have been told that T-Mobile WILL NOT honor the promotion. Today, Sunday July 23rd I spoke again with customer service over the phone and went into the store, just to be told again that T-Mobile will not honor the promotion. They have also been billing me each month for services that I have not been able to use. A line was apparently activated in May for the watch that I have not yet received, so I have been paying for that line ever since.

Great guys with a great attitude made for an enjoyable experience. They were thorough and it was…read moreworth the money I spent today. The only reason it's not a five star has to do with the business model from corporate which seems pretty standard for these types of places.

PENNY BURNS!!!!!! An absolute GEM. She is so thorough and SO kind!! She's deserves a raise and a…read morepaid vacation-- she's that good. She made the calls, did all the things and did it all with a smile! Literally the best, I don't want to see anyone else!! thank you Penny!!!!

I am from out of town and needed some assistance in connection of my Verizon jetpack to the smart…read morehub on my TV, as well as connecting the WiFi to my old MacBook Pro. I called a couple of places that I googled in Coeur d'alene but didn't have success in scheduling an appointment or the trip charge was exhorbitant. Somehow, I stumbled upon this company and I am so glad I did! A local business, I spoke with Sam at the help desk (who knew?) And within 30 minutes he walked me through how to connect all of the items I wanted connected. Complete success, patience, courtesy, expertise. Highly recommend even though they advertise for IT management services for Medical & Dental offices, they certainly handled my individual call expertly and I am so grateful! Thank you!

They have a group of people that are knowledgeable and always friendly when I call in. I like how…read morethey follow up to make sure my issues are resolved. I appreciate their patience and helpful explanations. Definitely my go to crew.

Arrived early and solved my tech issue quickly!…read more Professional and reasonably priced. Would recommend to anyone.

thorough, friendly and timely! He listened and helped me to understand the process and my options!read more