On may 4th 2023 I entered the T-Mobile store operated by Mobile One, LLC located at 560 W. Kathleen Ave Ste. 3 Coeur d' Alene, ID 83815. My intention was to purchase a new phone. Employees notified me of a promotion to receive a free Apple Watch Series 7 with the purchase of any new iPhone. I did not plan to purchase an iPhone, but I decided to do so that day to take advantage of the promotion. Store employees told me that the Watch series 7 was not in stock so they would order it over the phone and have it shipped to my home. An agent from T-Mobile said that the Watch series 7 was unavailable, so they would wait until they have some in stock and then ship it to me. Store employees managed to cut a deal to have a Watch series 8 shipped to me within 3 days so that I wouldn't have to wait longer. The order was made over the phone while I observed. I also purchased two additional brand new iPhones from this store. Three days later, the Watch did not arrive. I contacted employees and they said they would figure it out. After waiting, I decided to make some calls to T-Mobile to find out where my watch is. I was told that there was a mistake with the ordering process and would have to return to speak with the store. When I returned to speak with the store, I was told that they would correct the issue and have the Watch sent to me. After roughly a week of waiting, I returned to find that no progress has been made. Up to today, I have made several phone calls and in-person visits to figure out the situation, and each time I have been told that T-Mobile WILL NOT honor the promotion. Today, Sunday July 23rd I spoke again with customer service over the phone and went into the store, just to be told again that T-Mobile will not honor the promotion. They have also been billing me each month for services that I have not been able to use. A line was apparently activated in May for the watch that I have not yet received, so I have been paying for that line ever since. read more

Worst customer service ever. Not the type of place I recommend for first time buyers/switching over/ upgrade as they are impatient and zero attitude. I was scheduled for 1130 appt and as soon as I walked in the store. I notified rep my name, appt time and why I'm there to make the job easier. By the way, no customers were inside. The response from this young dude " ammmmm I didn't know we have an iPad Air here." I said "oh darn! I was advised from another T-Mobile location (Government street ) to come to this new location (560 w Kathleen st. former sprint store)" to check it out as I made the appointment online assigning me to come to this place thinking you guys have it. The dude rep said "well I didn't say we don't have it. I have to check the back (sarcasm/annoyance tone). The lady said "whatchuuu lookin' foh?" I stated what I needed again. She replied "we got iPad 8th!" I replied "no, I want the iPad Air and wanted to see it in person first then perhaps purchase it." She immediately FROWNED AND CONTINUED ON WITH THE STOCKING she was previously doing. The dude also had no proper customer service. No one apologized for not being able to accommodate like the store in government street. I felt as if I was walking to a dude inside a gas/liquor store. That's why each store has store manager or some kind of system to follow so that all employees are updated. Bruhhhhhh! I am not in Paris, France or Bosnia where customer service is not practiced nor should be expected. This is the U, S of A... the land of customer service. If I was the owner of this store I will highly recommend PROPER customer service regardless of the situation. The two people working Wednesday shift on October 28, 2020 @1131 seemed like they don't care for the job and call it a job to get by. I hate leaving bad reviews and don't have the time for it but people should know. You're working retails and proper customer service is REQUIRED AND EXPECTED for every CUSTOMERS ENTERING THE STORE. If these two employees can't provide that the company should not hire these type of people. This is a perfect example how to lose customers in the long run if this continues to linger. You'll know these two employees I'm talking about if they don't change their employees and still work there or simply not change their attitudes as you can feel overall store vibe the moment you walk in. I spent 17 mins writing this--and it's darn worth it. As an owner (seller)/ buyer my first go to is reading reviews on anything and everything then go with my gut feeling to make a decision. :-/ read more

Entered your Coeur d'Alene Location And I was immediately barked at by a heavy set African American female (I think) with pink hair (professional?) telling me I had to wear a mask or she would refuse me service. I explained that I have a medical condition, and can not wear a mask. She was very defensive, hostile, and seamed very entitled to tell her customers what to do, or she would refuse business. This is after I only got five words out. She then informed me, I would have to wait outside in the 35° weather or, (had to reiterate apparently ) she would refuse service. Again, I can't wear a mask, so had no choice. After waiting outside in the cold for over 15 minutes, I called T mobile corporate te office, which offered to ship me the phone. After the call it had been a total of 25 minutes waiting, with one other customer, and two employees in the store. I felt as though I was being punished for not being able to wear a mask, and left with out my replacement phone after waiting a week to arrive. read more