Instead of informing all of the waiting customer that he would be back after a break, he just…read morewalked off. Instead of assisting in cancelling a line, he told me what to dial, instead of typing a number into his tablet he used his earbuds to read it and messed up five times. Very rude and dismissive and not customer friendly at all!!! This Nikita should not be in the business of helping people, I don't care how much he seems to think he knows about, really not much. What a rude kid!! I will wait for the other guy next time... Ridiculous that his name tag has the word customer on it. He could barely be bothered to do his literal job.

T-Mobile is a terribly run company. T-mobile "Home Wifi" had too much local usage so "buffering"…read moremade our home internet unusable at night. After one week, I tried to turn in the equipment. However, the local T-mobile retailer will have you wait hours just to turn in equipment. Then, after I turned in the equipment, and cancelled their terrible service, I received a bill threatening that I'd be sent to "collections," despite having only been a customer less than 2 weeks. Dealing with T-mobile in person and on the phone is frustrating. Non-english speaking tech support cannot solve problems. If you don't heed my cautionary tale you will learn the hard way.

Oh my goodness, have I not written over you for this place yet?…read more Unfortunately, I have broken the phone screen on my phone twice within the last year. And when I say broken, I mean completely unusable. So the decision was either: get a new phone, or have it repaired. Well, if you haven't noticed, new phones cost like $1,800 bucks. And none of the cell phone carriers have incentives for loyalty programs, so they'll give you a new phone if you switch service or switch plans, but they won't give you a new phone if you've been a customer for 10 years... So in both instances I got the cell phone screen repaired. In both instances I called around to the three shops in Coeur d'Alene that do this kind of work, the other two shall remain nameless. Both times, CPR was the least expensive, with OEM parts. Add on top of that the repair only takes like one to two hours. And in both instances I got my phone back the same day. That's a recipe for a five star review. And continually earned service, although I hope I never have to get my phone screen repaired again. This last time I also had them install a screen protector, which normally I do myself, but it was also very inexpensive and it just made things easier for me with the new phone screen. So yeah, I hope I never have to use them again. But if I do, I'm not going to call the other two places next time I'm just going to go straight to cpr.

Always able to fix any problem we have brought to them from broken screens on our iPhones or…read moreproblems either the interior workings.

So glad Joe Goldberg from the series "You" was able to…read morehelp me and my sister set up a new line of service, transfer an account, and get a new tablet!

I would give zero starts if I could. I regret switching from AT&T to deal with this nightmare. my…read moreentire experience so far has been dog shit. I can't get ahold of any of at this company to resolve the issues that THEY created. ported my number, my phone does not work. I do not receive calls or texts. I call the automated system (which is a massive pos that understands nothing and is of absolutely no help) to find out the status of my number port. 37 minutes and 96 attempts later I finally get the system to tell me that the port has been successful and that I just need to power cycle my phone. I have cycled it three times, now. still nothing. still shows the incorrect phone number. Still not receiving calls or texts. Attempt to reach a live agent for assistance only to find out they work banker hours and I am not fucked till the next day. I need my phone for work. I work outside of 9-5. this is unacceptable. The kid that signed me up for service input my name incorrectly and made up some bullshit excuse when I pointed it out. Because of all of this, my cards have been flagged and are unusable. I do not recommend Verizon for anything. this has been a nightmare and I am furious. I want my fucking money back. I want my old service back. I want out of this bullshit agreement if nobody is going to help me.

They added costly services to my account without permission, despite my explicit request not to…read more They promised to correct, but never did.

Apparently, this is not a corporate store for AT&T. We will not be returning. They added a $25 a…read moremonth home protection plan without asking. Thankfully, the AT&T customer service cancelled their screw ups and filed a complaint for us. This store didn't help with the reason why we went to the store in the first place. CANX on AT&T at the end of the contracts. Do not trust this store or the staff who work there.

I'm a 70 year old female on a fixed income which I told the person when I walked in the door- who…read moregot yelled at by the bad teeth baseball cap grungy looking lady with fluorescent blue eyeshadow on - because I wouldn't buy any of her add-ons in trying to sell me a new phone. I told her up front I needed bare Bones... But she said you're wasting my time I've got a $1,000 order in the back. She needs to be fired and commissioned sales folks are terrible for business. I'll never be back!

Never buy a cell phone from these guys. We bought a new cell phone 6 months ago which died on us…read more We spent over $400 for the phone. Cricket referred us to their warranty company, Assurion. Assurion dropped calls, transferred to different departments, hung up on my calls, etc. Never able to complete the warranty replacement process. Cricket did not assist with the problem at all. One sales rep at Cricket actually told me, "I'm here to sell phones". We purchased another cell phone from another carrier for another $475 and ported phone number out of Cricket.

Cody, Julio and Trevor were amazing and very helpful! They were kind courteous and very well…read moreknowledgeable in what they were doing. They were respectful and attentive to every customer who came in. Hands on and greeted everyone. I would recommend this place. These men rock and deserve your customer service! Thanks guys!

Used to be great, now they take advantage of you and sell you things you don't need and try to sell…read moreyou outdated tech. They took my 83 year old mother and had her sign up for things she didn't need, she had no clue. Use the real Verizon store in Hayden.

Great guys with a great attitude made for an enjoyable experience. They were thorough and it was…read moreworth the money I spent today. The only reason it's not a five star has to do with the business model from corporate which seems pretty standard for these types of places.

PENNY BURNS!!!!!! An absolute GEM. She is so thorough and SO kind!! She's deserves a raise and a…read morepaid vacation-- she's that good. She made the calls, did all the things and did it all with a smile! Literally the best, I don't want to see anyone else!! thank you Penny!!!!

actually, I wouldn't even give it a full star first of all. I've been a customer with him for about…read morefour years and had a few issues and have been treated really horrible unfortunately I had to go to corporate and have them fix it. This time I went in for my boyfriend to add a line one phone and an Internet and all of a sudden my bill tripled they added three extra lines. Charged me insurance everything so my bill $ 676.11 when I spoke to the manager the one on Hanley he was very rude. Very not caring. I ended up crying because of course now my account's gonna be overdrawn and he was like nope can't help you gotta wait till Monday. You gotta wait till the girl comes back the sales person,what good is the Manager then he watched the video seen I had 1 phone and I told him well now I have no money for the weekend and it's gonna be more other things are gonna bounce and he just shrugged his shoulders. I was crying this time and when I left, he just smirked and he said have a good day as I was crying it was just so rude very rude. I cannot even believe it. so I had to call corporate and of course they took care of me, but I shouldn't have to do that Verizon stores been so rude they don't stand by there mission.

We are the victims of bait and switch tactics used by this store. We were promised we could get a…read more"free" phone because we had been Verizon customers for over 20 years. But the "free" phone cost was a 3 year required contract and over$100 in taxes and fees. My husband needed a phone so he walked out of the store with it on a Friday. After he realized what had happened, he went in on Monday to return the phone. Even though there was supposed to be a 30 day return policy, they refused to take the phone. Camille and the manager are rude and dishonest. Everything they said was a lie.

do not go! these are not at&t employees!! they work for…read moreprime communications they are a retail shop who only work on commissions and are out to screw you! isaac is a manager and he completely wiped and erased everything on my phone without my permission and can no longer recover that data. they dont walk you throw anything or do their job right. avoid this shell company at all costs. customer serve is trash and they treat you like dirt. i hope this place goes put of business so they stop screwing people over!

So sad, been to this location twice to get some help. The ladies that work there have not been too…read morekind and actually very rude. I've noticed most of the men employees, who were there in the past, are no longer there. The Post Falls group or the Sandpoint group have been really great! I've never had an issue. I avoid the Hayden location at all costs as long as those ladies are there. Maybe something can be done about this.