I've attempted to contact Fat Dan's discretely via the online form on the website as well the Mass Ave Facebook page through messenger; both attempts were timestamped @4:30p on 8/24 & 9/1 @5:30p. My FB messages were marked as read & nearly 1 month later I am sad to say that my feedback and comments were both disregarded. I reached out paraphrased as follows:
"Hi there,
I visited Fat Dan's in Broad Ripple Friday 8/2/19 & I wanted to share feedback from my visit. I've been looking forward to visit for a over one year now.
Closing time was 11p & I called around 10:40 to place a carryout order but the person who answered the phone responded that phone orders stop at 10:30 but as long as I walk in the door by 11 my order can be taken.
I arrived around 10:55p and the guy at the counter told me they are getting ready to close. I replied that I just got off the phone and was told that as long as I walked in by 11, my order would be taken; he asked me who it was that I talked to; I wasn't able to answer this as they didn't state their name when answering the phone.
He returned to the counter, not too enthused, and began to take my order. $44 and 10 minutes later my order was ready. Tipping for carry-out orders has always been a very debatable topic but considering my "inconvenience" I gave an extra few bucks for my 10 minute visit. I said thank you, grabbed my bags & departed. All he said was "there you go." No smile, no "thank you," no "have a good one."
After months of anticipation, I took a bite of a chicken wing as soon as I sat in my car. The flavor was just okay; it resembled more of a BBQ grilled over charcoal vs. smoker cooked.
My Wells St. Burger had good beef texture, cooked to the proper temperature & tender however; someone had completely disregarded seasoning the beef. No flavor besides the toppings that came on the burger.
The brisket was like eating leather: dry with unpleasant mouthfeel. I spat it out & threw out the rest.
The pastrami/corned beef sandwich was just another bust: dry, small, bland & unseasoned.
I don't know if it's because I came in right before close or if they had a bad day but my 1st visit to Fat Dan's was truly a huge disappointment, especially since I've been wanting to come here for years.
I wouldn't have gone there before close if the guy on the phone had told me otherwise but he said as long as I walk in before close I would be taken care of.
But I'd like to know if anything can be done. I basically spent $44 on food that was pretty much inedible. What options do I have ? I have the receipt if needed (Trans #00563338 on 8/2/19 @11:00:25pm /// Total: $44.36). I need someone to get back to me as soon as possible please, thank you." read more