I love simple roast! The coffee whether it's just a regular cup of coffee or a latte you can't go…read morewrong stopping here. I wish they were in Syracuse. If you're lucky you'll miss a line but it's totally worth the wait. They are always very friendly and fast! Very helpful deciding what you want. Just your basic green shed if you blink you'll miss it but once you find it, you'll always go back!

I have had many good experiences at simple roast on grant ave in Auburn. However, today's was quite…read moredisappointing period to start off. I checked my rewards account.It states that you need sixty points to get a free coffee.I had sixty three points period I drove twenty miles to get this ice coffee.I had to wait fifteen minutes with one car at the window. When I got up to the window, I asked if they were short staffed, they dismissed me.And said, no, with no explanation for the long wait or apology. I asked her to check my number about my free coffee.She said, i'm sorry, no, you don't have enough points.You need seventy five I told her that online.It says, you only need sixty.She did not offer me a free coffee. I gave them my order and I forgot to tell them half ice.There was no way to contact them once they closed that window.I sat there and honked my horn a couple times and I knocked on the tip thing, and nobody could hear me when she opened the window, I informed her.I do need half ice please. Fiona was not very nice.She was quite rude.I won't be back... As I am writing this review, i'm looking at the size of my coffee and realized I did ask for a twenty ounce, and they gave me a sixteen ounce, now the line is so long.I can't even go back to have it corrected.How extremely disappointing?I will never be back