Cancel

    Open app

    Search

    Fastenal

    3.0 (1 review)
    ModerateHardware Stores

    Fastenal Photos

    You might also consider

    Recommended Reviews - Fastenal

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Hardware Stores 555 times last month within 15 miles of this business.

    Verify this business

    Williamson Pump & Motor - 24/7 emergency service

Our technicians are fully equipped and ready to hit the road!

    Williamson Pump & Motor

    (3 reviews)

    I didn't expect a free estimate but they charged my $3,720 for an estimate!…read more My house has a pair of sewage ejector pumps in a concrete tank and one of the pumps failed. I called the Williamson Pump and Motor. Their phone number was on the panel as they (or their predecessor) was the original installer. They sent an electrician who looked at the control panel and told me that a pump had failed and needed to be replaced. He said another team could come out and look at the pump, give me a final quote and do the work. The second team spent an hour at the house and informed me that they would have to follow up with a quote. The quote was around $10,000 and the work could not be done right away. Because this was a costly item, I decided to get other quotes. I found another company that was able to do the work right away and as a benefit was about 25% cheaper. Later I received an invoice from Williamson Pump and Motor for $3,720 to diagnose the problem with my system. I called and spoke with their accounting department. They admitted to several errors in the billing and suggested a reduced amount of $1,250. I had signed a rate sheet that agreed to $185 per hour for technicians. I had one technician for 1 hour and as a follow up, 2 technicians for another hour. I expected to pay $555 for their diagnostic services plus some incidentals. Feeling generous and wanting to find an immediate remedy, I proposed that I pay them $800. We agreed finally on $880 which I think was incredibly generous on my part. I found their accounting people to be helpful and we arrived at this resolution rather quickly. I question the accuracy of the billing practices that generated the original invoice amount. I don't know if the "error" was a mistake or was disingenuous but will give them the benefit of doubt. I found their technicians to be grumpy and non-communicative but they have a dirty job, and I think they performed their work safely and with competence. I think they could be better at communicating. I think customers should get a very clear understanding, in writing, of what charges you are agreeing to in advance so you will not be surprised by charges you did not expect.

    I worked with Williamson for over 5 years on servicing my residential sewer system. At first they…read morewere knowledgeable and while expensive seemed to have appropriate expertise. After a dubious claim of a need for repair and a doubling/tripling of the rate they had previously quoted to do the work I did some research. Not only was the original rate high but the new rate was astronomical. Extremely bad experience. My advice - get 3 quotes and skip having one of them from Williamson.

    Fastenal - hardware - Updated May 2026

    Loading...
    Loading...
    Loading...