Just got an oil change. And. They where all very nice answer friendly . Great serves as always …read more Rebecca

Found a screw in my tire and this was the closest shop I was too and it was a God send because we…read morewere in and out of there fast with the most friendly honest people and it didn't cost an arm and a leg, I highly recommend and I'll be using this shop if I have anymore problems.

My 85 year old grandmother has leased two vehicles in a row from Bob Johnson in Leroy…read more She just took her car in for NYS inspection, she likes going to the dealership she leases from. The car is just two years old and has 7,000 miles. She picked up a nail in her tire unexpectedly, it was holding air and she never knew until a tech pointed it out to her. She asked if it would still pass inspection and they told her no, absolutely not, and quoted her almost $600 for two tires mounted, but they didn't have them in stock and asked her to come back. They told her the vehicle was safe to drive, however. I heard this story from her and immediately phoned the service department and left a message. They did not call back in the 3 days before her appointment, so I pulled the nail myself and plugged it. It was on the flat of the tire, not the sidewall or the edge. It was holding air very well and I explained to my grandmother to call the service department and tell them her grandson had repaired the tire and she'd like her sticker, having already paid for the inspection. When she went into the dealership on her own (I was at work, regretfully) they pressured and bullied an old lady into purchasing one tire for a 7,000 mile old car with practically brand new rubber. These tires had already passed the tread depth check and the plug was strong, but when a mechanic tells an old woman she NEEDS to pay this money, she complies. I will be encouraging my grandmother to take the vehicle elsewhere from here on, and I want to get the word out that Bob Johnson in Leroy is taking advantage of elders.

I have purchased 3 vehicles from this dealership and have had terrific customer service. The sales…read moreprofessional, Shane, is just that, professional. He has worked with me on price and has had the vehicles delivered to my driveway. I live hours away from the dealership. I did not hesitate to refer my daughter whom has purchased 3 vehicles as well.

Service and honesty have dropped off at KM. Was recommended there but apparently there is no room…read morefor new customers. Service takes WEEKS and is often done wrong or not at all. Bring your own parts and have a list (even if its one thing) because your vehicle will sit there for weeks until you get a call saying, "what was wrong?" Or "it's done" when it is not. Charged for wrong parts, jobs are continuously done wrong. They claim they want to save you money, but they want to see you coming back over and over for the same problem. When you're constantly taking time off work because KM has had your car for almost a month, or when you have to keep coming back because the job was done incorrectly, that's not saving money. It's racking up man hours that you pay for, when the job was simple and ANY OTHER mechanic could do it in a day or two, at KM you'll be charged exponentially because man hours are through the roof. And when you have to bring it back because it was done sloppily and incompletely this does not save money either. Do yourself a favor, find another mechanic or do it yourself.

From the owner: brakes, engine, transmission, alignment,read more

Chris was honest, fair, and did quality work. Would go back for my auto needs. Had all rotors and…read morebrake pads replaced.

this is one of there favorite deceptions. you take your vehicle in for a check engine light. they…read moredo a diognostic and tell you it needs an oil change . they charge you for both, then reset the engine code . within a month or two your back with the original check engine light.

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

Tom at Dan's Service was absolutely outstanding in service. I limped in one night after hours with…read morean Enterprise rental car with a flat . THE CAR HAD NO JACK IN THE TRUNK. Tom under standing my perdicament graciously ,with a smile grabbed my spare ,swapped it with the flat,checked the pressure ,tightened the lug nuts with a torque wrench and sent me on my way. Thanks Tom and thanks Dan for having a guy like him at work.

Making an appointment was necessary for me. I was told I may have to wait 2 hours but I was done…read moreafter 1 hour. Serviceman made sure they had potential needed parts for my repair. I was happy with the final bill. I will return in the future when needed! And recommend them!

Scott and his staff at Nichols Service are the very best! Not only as knowledgeable mechanics, but…read moreall good people too. Scott will even sometimes work through lunch, with a sandwich in one hand and a socket wrench in the other! We are from out of town, had a vehicle breakdown, and even though it was a busy Monday, they got us in the quickest they could the very next day. Great communication, and a solid repair that was done well. Scott did the repair as needed; not some inflated price or reason...just did the job right and got us on our way. Very personable, and even took time to thank us for choosing his business. We were thanking him! If you want the very best service and repair, choose Nichols Service in Brockport!

Yesterday a warning light (brake) came on and I immediately called Nichol's Service and asked if I…read morecould possibly get my car checked out and I dropled it off, next morning, they called and it was the tires. did O/F change ,checked car over etc. Scott and crew are awesome. They treat all customers like friends. Thank you all so much for making my life saf driving my car.

Very professional, excellent customer service. And amazing detailed work. I was kept in the loop…read morethe entire time of the repair

Been doing business with them for over thirty years. Since the new ownership took over we had…read morethem work on two vehicles after Collison. First time, issue with paint job, they fixed with no issues. Second vehicle paint was flaking off of vehicle after two months. After I called them, they refused to fix it. I would not recommend using them.

Chris was excellent! He worked with my very tight deadline - he definitely came through for me. I…read moreneeded a hitch put on my SUV to get my trailer and I only had a few days to do it. He was the cheapest and most efficient person I found. I highly recommend him.

Amazing, efficient service. Was very communicative, and helpful. He went out of his way to get…read morethe job done for my tights timeline. He was also the cheapest quote.