I have been a patient at Fasttrack Ped for many years as this has been the pediatric office for my daughter and until today I have always trusted and valued the care provided here. Unfortunately, my experience today was very disappointing.
During my daughter's appointment, I was denied access to the consultation room because I was accompanied by my service dog. As a result, I was not allowed to enter the exam room with my daughter for her physical appointment.
My service dog is fully licensed, has accompanied me to medical appointments before without issue, and was completely under control at all times. He was placed inside his stroller, did not touch the floor, and did not come into contact with any physical facilities or medical equipment. Despite this, the staff refused to allow us access.
As a long-time patient, I believe it is important for staff to be properly informed and trained regarding service animal rights, especially in a medical setting where inclusion, understanding, and patient support are essential. I sincerely hope this situation is reviewed so that no other parent or patient has to experience something similar in the future.Legal Rights of Service Dogs (ADA)
Service dogs are protected under the Americans with Disabilities Act (ADA), a federal civil rights law.
Where service dogs are allowed
A service dog is permitted to accompany its handler in all public places, including:
* Medical and pediatric offices
* Hospitals and clinics
* Exam rooms and waiting areas
* Schools and government buildings
* Restaurants, stores, and businesses open to the public
Medical facilities may not deny access, except in strictly sterile areas (such as operating rooms).
What staff are NOT allowed to require
Businesses or medical facilities may NOT:
* Ask for certification, registration, or licenses for the dog
* Require the dog to wear a vest or ID
* Charge additional fees
* Deny access due to internal policies, allergies, or fear of dogs
The only two legal questions staff may ask
Staff may ask only:
1. Is the dog a service animal required because of a disability?
2. What work or task has the dog been trained to perform?
They may not ask about:
* The person's disability
* Medical diagnoses
* Proof or demonstrations of the dog's work
When a service dog can be asked to leave
Only if:
* The dog is not under control
* The dog poses a direct threat or shows aggressive behavior
* The area is medically sterile and the dog's presence would compromise safety
The dog's size, breed, or being in a stroller is NOT a valid reason to deny access. read more
