Wonderful service. Quick efficient. Wonderful sense of humor. Front desk was professional.read more

My hubby presented with Shingles on his face and in his eye. The PA was great and we feel like she…read moreknew what she was doing. He is now on his way to recovery after getting meds and she seemed concerned about his eye. So much better than the one we tried first. I won't mention their name on here but I did review them. His PC doctor was unavailable that day which is why we had no choice but to go to a Walk-In clinic because we don't normally do that. But, I was glad we found them. I don't know why anyone would rate them low because they were great for us. The wait was a little long but they did have a few folks back in the exam rooms ahead of us. All in all I would recommend them.

If I could give this location a zero, I would. Absolutely unprofessional. Through no fault on our…read moreend, my fiancé was emailed information to come to this location for drug screening and blood work for his job. The receptionist was incredibly rude, and did NOT even try to figure out what was going on & sent my fiancé on his way out the door. We had to then call the people back ourselves and get them to call the snobby receptionist before they got him in. It has now been TWO hours that we've been waiting for someone to collect his samples for a simple urine and blood work test. Get your act together, please.

Everything could be approved except the receptionist. This place is the slowest and don't mind…read morewasting peoples time. They DONT FUCKING WORK. Too much pay to be lazy as hell

I don't usually write reviews but I must in this instance. If you are white -- stay away! I have…read morehad a bad cold and just needed some antibiotics so I spent a lot of time booking an appointment etc online. I was not welcomed when I entered the lobby but instead the front desk clerk said, "Our computers are down so I cannot check you in." with a frown and a grunt. I waited and waited, observing that indeed their system was back up. I approached the desk with my ID and insurance card but she flatly told me "you have to complete all the forms online and you did not do that..." No, I did not do that because I would rather fill out the forms with old fashioned pen and ink. When I stated that she went in the back to get the Nurse Practitioner who told me I was being 'rude and obnoxious'? Huh? I am 60 years old, I have numerous advanced educational degrees and was not feeling too great. No other clients were in the lobby. I said "I did not come here to fight with you, I just want to be seen..." She didn't care. I was told to behave better or I would be ejected from their facilities! Well, I filled out the form, gave my payment to the clerk and clicked the pen on the counter. Wrong thing to do! Apparently I clicked the pen rudely. Those 2 whispered and huddled together and I was told to leave! I have been previously to this same facility with no problems. Staff and management change? I went over the the Ascension Urgent Care on Memorial Blvd and had a very pleasant experience, which greatly improved my day. Oh, by the way, they thought I was very sweet!

Booked my visit online for the Covid test yesterday evening…read more It was not busy but it took a full hour for them to finally take me to the back. One nurse took my blood pressure, about 5 minutes later about nurse came in to give me the test. She was very nice, asked a few questions.. swabbed the inside of my nose and checked the back of my throat. She said results should come back about 48 hours. I know it was already about 7:30pm when I finished. Their office closes at 8pm. The lady at the front desk did not give an invoice when I left. I give this location 3 stars for overall experience. It was a very clean lobby area but it did not feel welcoming.

Had to go to this location Friday due to possible ankle sprain. Everyone was very nice and…read moreunderstanding. Took X-rays and provided me with immidate care as well a referral to Ortho. I want to sincerely thank Ann Marie, Cindy, Ryann and Susan, who was hurt herself but still taking care of patients like me. We all limping!!! lol...thank you CareNow Medical Center Parkway!!!!!

This place is a joke. Came in with a broken wrist and left with X-rays confirming broken bone and…read morethey would not give Nothing for pain or to even help sleep. You better off going to the emergency room. At least they will help the patient better. Horrible service with NP but the staff is good. Wow next time I will pass on every going again!!!!!!!

Read the reviews. Most of them are saying they were charged for little to no help from the doctors…read more It's true. I'm convinced this urgent care is money hungry. After I left with a sinus infection, I used the prescribed steroids for 10 days. I stopped being sick 2 MONTHS later. Do not recommend.

Incompetent "doctor" 300 bucks per visit. Don't bother just go to cvs or Walgreens or your PCP.read more

My experience began at Stonecrest this time at 8:30am on 5-16,2026. I received a phone call from my…read moredoctor about 7am saying I needed to go to the ER right then due to some abnormal lab results he was notified about. As soon as I got to the ER they took me to a room and the sweetest nurse, name Caroline, took control of my care and assured me I would be OK. Caroline was very gentle when she started my IV and she let me know everything about my care before she did anything. She was very patient with me especially and my family and answered all our questions about what was going on with me and what to expect. Hopefully this would explain some bad health issues I had been experiencing. Ip stay in the ER till about 3pm and everyone I came in contact with couldn't have been nicer. I felt very safe and well taken care of. I must admit I NEVER imagined that this would lead to being admitted to the hospital but it did. I just want everyone to know how much I appreciate everything Nurse Caroline did for me and my family while under her care. FOR SURE

I have to say the nurses and doctors kept checking in on me, sometimes too much. They really cared…read moreabout my healing and the food was pretty decent for hospital food. If I ever have to be inpatient again for an elective surgery I will try to come to Stonecrest.

Speed of service/efficiency needs VAST improvements. If…read moreyou're in need of an Urgent Care, we cannot recommend this location.

This is Gary P. I went to the office on a Saturday to be seen,but in this case it was not to be…read moreseen. I had to wait a little over two hours,then when I finally got back there,I was told to wait another 45 minutes to be seen by a doctor. They even had a problem weighing me. They even let somebody get back there before me who got there after I did. I did not wait any longer.They refunded my money and I left. It was totally a bad experience.I was a little pissed off.I will not go back there ever! Good Riddance! I

I have been a patient for 10 years and have never had a bad experience with the Care, Staff, or…read moreDoctors At times things happen that are beyond one's control however I have had a very good experience. I highly recommend them.

this is probably the worst place to get care. have been here twice, once the same doctor. dr…read morekimberly said that she wouldn't help me, this second time she advised there was nothing wrong with me , clearly with a sore throat for 5 days and no voice there is. this place has a revolving door of staff clearly indicates a problem. the front desk are helpful, however you'll never see the same doctor twice. building is dirty inside. if i could put a zero i would. doctor also recorded me without permission or knowledge.

I'm not sure why this place gets a bad reputation. I've always had pleasant experiences here. It's…read morea walk in, they treat minor issues. Always quick and friendly

On August 19, 2025, I went to your Minute Clinic at 14299 Old Nashville Hwy, CVS Pharmacy, Smyrna,…read moreTN due to a cut on my finger. After I checked in, the nurse practitioner removed the bandages I had placed and assessed the injury. She informed me that I would require sutures and advised me to visit another facility to obtain them, as CVS does not provide that service. She then re-wrapped the wound and charged me $150 for the consultation, despite not resolving the issue. Upon my arrival at the other facility and in the examination room, the doctor informed me that it wasn't very deep and that he would spare me the discomfort of sutures. He cleaned the injury, halted the bleeding, and applied a liquid bandage. He then re-wrapped the wound and provided me with extra supplies in case I needed them. I am uncertain if CVS has a policy that takes advantage of patients or if your staff is simply unskilled. I believe I am entitled to a refund for my visit since it offered no benefit. I have still not back from them