A local contractor I trust referred me Fast KK Carpet Clean, saying they always use them. Great recommendation!
I'd already had a different cleaning company come *twice* who'd failed to deal with a horrible urine spot from a previous tenant's child. I didn't want the smell covered up! I needed cleaners to use an enzyme or something to break down the urine (like vinegar) and then steam clean it all away, without using migraine-inducing perfumes to try to hide the stench.
Many of the carpet companies I called clearly had *no* idea how to clean urine. But when I talked to Fast KK Carpet Clean, they understood immediately!
1) The scheduler listened carefully and asked questions, making sure they knew what I wanted (not just trying to close the booking fast).
2) They negotiated the process to be used, the booking (even rescheduling for an urgent appointment when I decided the stench would drive me mad if I waited) and sent email confirmations at every step with date, time, price, and service details.
3) The crew was friendly, funny, polite, fast, and very thoughtful. How attentive were they? They even took their dirty water with them, rather than have it go down my drain!
4) They used products specifically to get rid of urine.
5) They steam cleaned my carpet *very* thoroughly.
6) They did *not* apply perfumes to cover up the smell - we all wanted to be sure the urine was gone.
Not only did they remove the urine smell, they were a pleasure to work with. Highly recommended! read more