I purchased a Meyer Lemon Tree from Fast Growing Trees because their website advertised a 1-year warranty. When my tree failed, customer service suddenly told me the warranty was only 60 days. Instead of replacing the tree, they offered me a "$108 credit." What they don't tell you is that this isn't actually a store credit. It's a promotional code. The way they apply it is incredibly misleading: The promo code reduces the product price before payment instead of acting like a gift card or account credit. They apply the promo code before any sitewide discounts. On a $114 replacement plant, they subtract the $108 first, leaving only $6. Then they apply the 20% sale discount to that remaining $6 instead of to the full purchase price. It gets worse. Because the promo code lowers the product value below their $99 free-shipping threshold, they then charge shipping fees and sales tax on the shipping. It also became clear that this isn't a true store credit at all. If I use the $108 credit on a product that costs only $15, Fast Growing Trees doesn't simply apply the remaining balance to my account. Instead, because it's treated as a promotional code, I still have to pay shipping charges and sales tax on those shipping charges. A real store credit would function like payment and cover the purchase until the balance is exhausted. This "credit" functions as a discount code, which significantly reduces its actual value. As a result, even though I was supposedly given a $108 "credit," I still ended up paying more than $28 out of pocket for a replacement. What's really frustrating is that if I ignored both the warranty credit and the 20% promotional discount and simply bought the same $114 plant outright, my total would have been about $125. Yet somehow, after applying a $108 warranty credit and a 20% discount code, my final cost ends up around $136. A warranty replacement should reduce what a customer pays, not increase it. The way Fast Growing Trees structures these "credits" makes them worth far less than their advertised value. I followed their care instructions and did everything I reasonably could to keep the tree alive, yet it still died. The real disappointment came afterward. The advertised warranty did not work as expected, customer service gave conflicting information about coverage, and the so-called replacement "credit" was structured in a way that left me paying more than I would have paid without it. A warranty should provide confidence that a company stands behind its products. My experience was the exact opposite. I feel misled by both the warranty advertising and the way the replacement credit was applied, and I will not be purchasing from Fast Growing Trees again. read more

I recently placed two orders for trees with their BOGO promotion. Buy ONE get ONE. I put the quantity as ONE, expecting to receive another for free. I received one at full price. When I went to customer service they said I should have put quantity as two. Then why wouldn't the promotion say but two get one free. The company has responded with we are sorry but made no attempt to make it right . I spent $350 for the two orders and received three small trees when I was expecting six. Why would anyone not want a free tree when ordering under their BOGO promotion. Just a bait and switch read more

First of all I would like to say the photos they share on website can be deceiving. I had ordered 3 plants lemon, orange and a kumquat Each one of them costed me ~100$ each and they were expected to be atleast 4 ft tall based on their website description. When I got the plant lemon tree was hardly 2 ft. As soon as I got it I reached out to them on Saturday for the cancellation of the other 2 plants as they have not been shipped yet. ( it was supposed to be shipped on 18 May week ) but Tuesday morning I got an email stating they cannot cancel the order as the shipment has already en route to my home. I didn't wanted those 2 plants as I have felt cheated and the customer support is also not helpful . It's a waste of money and I lost 300$ from this bogus fast growing trees. These plants are hardly 2 ft tall read more

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Updating my review, Fast Growing Trees has made everything right. I appreciate they were willing to revisit the transaction and rectify everything. read more

This is the tree (stick) they sent me for $115. This is the most dishonest company. DO NOT buy anything from them. The tree did not survive. read more

Fast Growing Trees - tree (stick $150) and it died within a week. - Nurseries & Gardening Near Me - Fort Mill, South Carolina

This company has very strict rules and... This company has very strict rules and whoever heads the customer service department is not concerned about customer satisfaction or service. I see over and over again in reviews and better business complaints that Fast Trees is selling dead trees and then unwilling to give store credit or replacement. How UnAmerican is this. This company is not loyal to its customers. Customers or potential customers should not be loyal to them. Put them out of business. In this day and age where money is hard to come by, go to a business who appreciates you and your money read more

Fast Growing Trees - A dead Japanese Dogwood. Dead when they sent. They will never admit that. - Nurseries & Gardening Near Me - Fort Mill, South Carolina

I ordered two persimmons trees for over $300 and received the saddest crustiest trees I've ever purchase. They were six weeks late from the original date and when I reached out to the company I was told essentially if I am willing to "nurse then back to health" I will get 15% off and that I should give it 30 days and we will "sort it out" if they don't make it through. Signed - Nick I wish I had come to help and google reviews and not fallen for the great reviews on their website. Beware of this company, they don't care and don't have standards. read more

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Sold me 20 Thuja Green Giant Arborvitae via sale representative over the phone into a Zone 4a climate with no warning they weren't suitable. They failed after one winter, and the warranty was denied because of "zone issues." This was a PHONE order with their sales team--not something I picked blindly online. After several back and forth emails they finally offered only 35% store credit after a clearly mismatched recommendation. Do your own USDA zone research--don't rely on their sales advice. read more

The shipment of our Albequina olive was disappointing on a number of fronts. 1. It was not delivered to the front door, nor our garage door. It was delivered to a back patio door and went unnoticed for 24 hours. The directions on the box told the delivery service to lay it down horizontally. Why? Sorry, I only have pedestrian plant knowledge. But the tree was probably shocked by our high altitude, cold overnight temps as its entire body laid flat on a cold stone wet patio. 2. As the picture demonstrates this small spindly tree is nominally 4-5 feet tall but it is not a gallon specimen. 3. It's been shipped with fruit (olives) on the tree. That seems counter to the information I read about this tree before buying, that the fruit should not be used for 3 years. Isn't it a drag on the tree's health to leave the fruit there when it's going to undergo the shock of shipping? I'm pretty good with plants. We'll see what I can do with it. read more

Fast Growing Trees - My husband 5'9" stands next to Albequina olive tree. - Nurseries & Gardening Near Me - Fort Mill, South Carolina

I ordered 28 trees ($800) to create a wind block. When the "trees" arrived, they were nothing but cuttings from older trees stuck literally in a cup of soil. Some did not even have roots established. This place refused a refund or replacement, and would not allow a return. All of my "trees" were so small they all fit in a small laundry basket that I could carry with one hand. I am furious. I returned them via fed ex anyways and filed a dispute on my CC. We'll see how this goes. read more

Fast Growing Trees - This is $800 worth of "trees" from Fast Growing Trees... I'm sick! - Nurseries & Gardening Near Me - Fort Mill, South Carolina

Ordered 30 skip laurel shrubs. Planted all and (5) didn't live. Customer service sent out the 5 replacements with no questions! FedEx delivered them to somebody else!! Called customer service and they immediately sent out an additional (5) replacements without any questions.. Wonderful experience!!! Thank you. read more

I ordered 2 peach trees as a house warming gift.The leaves on both trees were wilted and spotted upon arrival. As requested/required, I submitted photos which were dismissed as " not a problem" After being in the ground for 8 months in San Diego,( where EVERYTHING grows) the sticks are leafless, not setting buds and show no signs of life. For a second time, I submitted photos. The response from them -- ----some cutesy little poem and told me I needed to send them MORE proof that they sent dead trees. I have had 2 assurances that the customer service supervisor would return my call...once within 24-48 hours, this mornin; in 15 minutes. neither call happened....... I asked for a refund, and they somehow cannot process a refund. They are willing to give me credit. What??? For more dead trees????? NO THANKS! read more

Review for Fast Growing Trees Disappointed and Misled - Avoid This Company I ordered four forsythia plants from Fast Growing Trees and was extremely disappointed. Their website shows beautiful, mature, blooming bushes--but what I got were 8-inch starter plants, one already sick, and one with its root ball out of the pot. Each plant cost $60. For that kind of price, I expected something more established and healthy. They advertise these shrubs grow two feet per year. Mine have grown about two inches in two months. When I reached out to customer support, they pointed me to their one-year warranty--but getting help requires you to run your own "tests" to prove a plant is failing. No refund. No accountability. Their customer service is all about covering themselves, not helping the buyer. Do not buy from this company. Buy local, where you can see the plant and get real service. I learned my lesson. Fast Growing Trees is misleading, overpriced, and not trustworthy. read more

Fast Growing Trees - This is a forsythia that I paid $60 for and it's wilting. I asked for a replacement. - Nurseries & Gardening Near Me - Fort Mill, South Carolina

The banana trees they sent me died. They charged me shipping replacements. The replacements died. I have never, in my life, had a banana tree not thrive in South Carolina. All of the other banana trees on my property have no issues. It is only the trees from this company that fail. Judging by the multitude of bad reviews on this business, and lack of any positive reviews at all, they do not take good care of their plants or their customers. Can't recommend strongly enough against doing business with these people. read more

Fast Growing Trees - Nurseries & Gardening Near Me - Fort Mill, South Carolina

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this is supposed to be a lilac tree. wait and see if this grows. A tree with sprouts growing from the bottom. read more

Fast Growing Trees - lilac tree - Nurseries & Gardening Near Me - Fort Mill, South Carolina

Do not buy from fast growing trees. trees arrive sickly but decided to plant them. when contacted them few days after warranty expired they asked me to monitor for few months and get back with them and promised to sort things out then. When I waited months and trees looked the same refused to help read more

I ordered a couple thousand dollars worth of trees. After a month of trying to work with customer service almost every day for over a month. I've given up. My trees are never coming. Ordering from them had been a very expensive mistake. They are extremely dishonest to a person at customer service. They must be trained to lie. I can't figure out any other way they can all be so consistently dishonest. read more

These trees are suspect and in the nursery trade they are considered AB grade at best and below standard. Order from here at your own peril. You are much better off at a local nursery or even garden center. read more

Almost three months after receiving diseased trees, i finally got them to follow through on their warranty... ( i wanted replacements..... didnt get that, apparently the rest of their stock was worse than what they sent me..) but not before they pushed for a ticket response, then closed the ticket on me memorial day weekend. continually gaslighted me, lied to me, and overly used AI to avoid me They told me repeatedly that the trees were not dead or diseased. I paid a local specialist to verify that they were. I sent in 63 pictures for proof, they refused to acknowledge i sent all of it, and cherry picked 17 pictures, then called me a liar. I ended up having to open a BBB complaint, so a human would deal with me vs some uppity AI that wouldnt follow a warranty. I have told everyone i know that gardens, to avoid them. Horrible HORRIBLE experience read more

Heartless Service and Diseased Products "I received a magnolia tree from this company as a memorial gift following the passing of my father. What should have been a living tribute arrived as a disaster: the tree was infested with pests, covered in powdery mildew, and suffering from a visible fungal infection. When I reached out immediately, I was ignored. When I finally got a response two days later after I again reached out, I was told this was merely 'shipping stress'--an insulting dismissal of clear biological disease. They instructed me to wait 3-4 weeks, essentially asking me to watch a dying tree decline further and potentially put the rest of my plants at risk. After I pushed back, they offered a meager 25% discount. The tree is now in the trash. This company lacks both quality control and basic empathy. I would never recommend buying from them." read more

Terrible trees. Terrible customer service. They do not honor their warranty. I would never use them again or recommend them. read more

Warning....this company is changing its name to Trees.com. I had seen many ads and went to their website. They were having a BoGo sale and I thought that would be a good time to try them. I ordered a five gallon plant with a BoGo attached. For two big plants, I excused the shipping fee of $19.99. I received one 3 gallon and was told that my BoGo never existed. So, I ended up paying over $50 for a 3 gallon plant! Ridiculous and a total bait and switch. Lesson learned! Customer service was absolutely no help! read more

They have amazing trees. I ordered an thuja green giant, tater tot arborvitae, and red maple from them years back, these plants are thriving! The negative reviews say the stems are thin. (Because they are young plants!) And why they look like a straight stick with barely any leaves is because they have to ship it. My landscape looks beautiful now after I followed some tips from their social media. I do not get the negative reviews. My trees are happy and healthy now, as well as really great deals on the trees! read more

I ordered two trees from Fast Growing Trees three weeks ago, and the experience has been very disappointing. One of the trees still hasn't even shipped, and there's been no communication or update from the company. The one tree that I did receive arrived infested with bugs, which is unacceptable for a live plant purchase. For a company that advertises convenience and healthy plants, I expected much better quality control and customer service. At this point, I cannot recommend them and regret my purchase. read more

Fast Growing Trees - Bugs - Nurseries & Gardening Near Me - Fort Mill, South Carolina

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I purchased a Japanese maple tree 2 months ago along with their so called $9.99 warranty. It arrived pretty dead looking so I emailed back and forth to no avail. I am so angry at this scam of a company. NEVER EVER BUY FROM THEM! Take a look for yourself read more

Fast Growing Trees - Here is the beautiful Japanese maple tree. Looks like a corpse. - Nurseries & Gardening Near Me - Fort Mill, South Carolina

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RIP OFF! Sends trees, I plant them in the fall, they turn brown, which is what they say will happen, they're dead by spring. Now it's outside the coverage timeline. They offer a 30% percent discount so you can buy more from them. SCHEME. JOKE. Terrible experience. DO NOT BUY FROM THEM. read more

Fast Growing Trees - Nurseries & Gardening Near Me - Fort Mill, South Carolina

I received a stump with a limb growing it instead of a tree. No joke! When I called to complain, they said they understood why I was upset, but would not give me a refund or let me return the tree. Do not do business with this place! read more

I just recently had a terrible experience with them. I ordered 2 dwarf Japanese maples both came with most of the leaves off. One of them with one leaf on was obviously not going to recover . Their site states they will replace damaged trees.....WRONG! I called after jumping through many hoops and doing a scratch test (dry brown)!they encouraged me to give it some time. This was April. In July no growth still not one green bud. Called again, pictures, scratch test etc proving tree was dead. The other one was doing well. After many hoops they refused to replace stating I was in wrong zone to grow tree. It being 5-8 my zone 9 a California. Customer service false statements, and refusal to replace obviously dead tree. Never use them!!! Horrible, misleading company! DO NOT USE!!! read more

I had some trouble getting both my discounts to apply (spring sale + first-time customer) while trying to place an order online with Fast Growing Trees. So I picked up the phone and called--enter Monica! She was warm, helpful, and immediately took charge to make sure I got the full discount I was eligible for. Thanks to her, I successfully ordered two 2-gallon Monstera Deliciosa (Swiss Cheese Plants). Monica's professionalism and efficiency saved the sale--and honestly made the experience more personal and enjoyable. I told her I'd be calling her directly for future orders and would recommend her to anyone who prefers the old-school experience of speaking to a real person. Five stars for Monica and her outstanding customer service! read more

Fast Growing Trees - Nurseries & Gardening Near Me - Fort Mill, South Carolina

HORRIBLE customer service! order was missing the $20 fertilizer kit to go with my citrus tree. Customer Care couldn't care less when contacted. No delivery date available, no supervisor to talk to. Basically kiss my ***. Can not in any way recommend this company! read more

Let the buyer beware: "Alive & Thrive Guarantee" turned into an all-afternoon paperwork fight! I bought a Cold Hardy Avocado Tree from Fast Growing Trees largely because they promote a 1-year Alive & Thrive Guarantee. The tree arrived healthy and was thriving until the first frost. We protected it (burlap, deep covered porch ~12 feet, fans running to reduce frost settling) and then moved it into a heated greenhouse (~54°F overnight). It still declined and died. I filed a claim and provided the order number, multiple photos, and scratch test documentation. Support then asked a long set of questions (watering method and frequency, exact water amount each time, fertilizer type and schedule, light hours by time-of-day, and soil type) and said they cannot proceed without those answers. I do mind--I have a job, and this turned into an entire afternoon of back-and-forth just to access a "guarantee" they advertise heavily. When it's presented as "do you mind answering," but the claim won't proceed without it, it feels like an extra hurdle after the fact. I asked them to either honor the guarantee/refund or cite the exact published policy language making that questionnaire mandatory. Still waiting on a straightforward resolution. CAVEAT EMPTOR!!! read more

Fast Growing Trees shipped my Climbing Hydrangeas multiple weeks earlier than they should have, based on my Weather zone being in Northern IL. When I phoned to discuss, they informed me it was my fault for not telling them to hold the plants in their warmer climate before shipping. In addition, they sent me information via email stating that it would help me keep the two plants alive in my home before they were to be planted-which turned out not to be applicable at all. Lastly, the 30 day "grace" period for the plant's survival, kicks in upon the arrival date to your home, whether you can plant the shipment or not, due to the weather. I will never purchase from this company again, as they truly do not care about the reality of customer service for their customers. Signed...waited weeks before posting this negative review but decided perhaps others could avoid the issues experienced if our experience was posted. read more

have bought many trees from them. I have had a couple of problems with the trees but always talked to them on the phone and resolved issues. However, bought two bing cherry trees last year. Cared for them by the instructions given with them and they died. Am being sent replacements but I have to pay almost $50 for shipping even though I paid $290 for the trees to start with. I understand their terms and agreement section but they should just ship the trees free since it wasn't my fault the trees died to start with and there were issues with the trees to start with. read more

Fast Growing Trees - Nurseries & Gardening Near Me - Fort Mill, South Carolina

It is a hit or miss with their orders. Some do really well and then others die, but I think it has more to do with the variety or your garden conditions than them doing anything special to that plant. What I really hate about them is that they do not allow negative/honest reviews. There are some from maybe 2021 or older, but they only publish the good ones now. I recently wrote a review for their "dwarf" cavendish, even gave it 4 stars (to test my theory) saying how great they are but how disappointed I was that they are not really a dwarf variety and attached pics of them skyrocketing to 14-15'. While they did publish the review, they left out the pics. Honestly, I'm shocked they even published that review, esp since I eluded to the pics. But none of my reviews rated 1-3 made it on their website, and I wrote a lot of them. I don't like the deception and not being completely transparent. Since they didn't publish the pics on their site, I'll do it here read more

Fast Growing Trees - Nurseries & Gardening Near Me - Fort Mill, South Carolina

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I ordered a small bush in March 2026 with a delivery date in April to make sure frost had passed for the planting time. Planted the bush in April and as of May the bush has no growth and is dead. I had to go through AI send pictures answer questions and it was determined the shrub was dead. They processed a store credit because they did not have the same shrub in stock..of course no refund. so i picked out something else used the credit (they did not credit the original 19.99 shipping fee just the shrub). well they charged me a new shipping fee of 19.99 for the replacement shrub. Horrible business practice. The shrub was obviously not healthy is it died the same month so basically i paid 40.00 shipping fees for a 58.00 shrub that i could have probably got cheaper and healthier at a nursery. Lesson learned and never again. Stay clear not a reputable business. read more

Ordered two 3 gallon shrubs along with 'thrive and alive' guarantee. Both shrubs arrived severely damaged probably during shipping. Seller offered 25% refund on order. Contacted CC company and got a full refund. Filed complaints with BBB, FTC, and IL Consumer Protection Agency. Stay far away. read more

"Fast Growing Trees"? I think not. I planted a Clementine tree that they advertised for desert climates and, 18 months later, there is virtually no growth. Now they want to offer me a 30% discount toward purchase of a new tree. Why should I waste more money on their inferior product? I requested a refund instead. Still awaiting their response! AVOID FAST GROWING TREES---THEY ARE NOT!! read more

the plant wax shipped in record hot temos and never delivered. no live chat with a human available. sent an email to customer service, got a response from Pam to stop b$$$tching if i want a refund. This was the first and last time I used this company read more

3 missed delivery dates - still no trees as promised. Took my money in October. It's is now April No way to get a refund. No useful customer support. This is a scam business. read more

Customer service is awful It took three shipments to get me four decent hydrangea.Twice the hydrangeas had two of four with no leaves. I ordered a black bamboo tree that is beautiful but it qualified me for 50 tree dollars to use , but they never placed them in my account and failed to respond to three emails and four phone calls, two tomes speaking to a real person who ssid they would call back later that day. They never did I have photos of the hydrangeas read more

Fast Growing Trees - Hydrangeas out of the box - Nurseries & Gardening Near Me - Fort Mill, South Carolina

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