After more than 12 days, somebody finally responded to my Google review. And this reply is to whom it concerns, and as a response to their vanilla reply. I'm disappointed that instead of addressing the real issue, your reply attempts to shift the blame onto the customer. I was never disrespectful to your technician. I calmly explained my concerns after he left without resolving the problem or informing me... leaving the water shut off and the toilet unusable. That is not acceptable by any professional standard. If your team believed there was an issue with how I communicated, the right thing to do would've been to call me directly... not make assumptions, and certainly not retract a previously offered resolution without a single conversation. I made multiple efforts to reach out, including asking to speak with the manager, and received no response except being told to "look us up on Google." The service I paid $260 for not only failed to fix the issue, but left me with a bigger one. The damage was never acknowledged, and the technician's behavior went unaddressed. Offering a free replacement and then revoking it based on hearsay, without even verifying with the customer, is not how you stand by your work or warranty. If your company values professionalism, then communication and accountability should apply on both sides. I'm still open to resolving this, but it must begin with a fair, respectful conversation. You have my number. I suggest someone actually calls. Regards, HG read more

Fast Flow Plumbing - Plumbing Near Me - Lexington, Kentucky

Don't use this company Gotcha sump pump 600 bucks not even a year and it went bad they refused to fix it then tried to fix clogg sink gave up on us trying to charge 680 more bucks what a scam and plumber got scared cause we were getting upset and he literally ran out the door took off wtf?? read more

Good turnaround times on drain clean out. Hired to replace sewer line. Took them a full month to finish. Left open trench and mountain of dirt and equipment in my yard with many excuses as to why they couldn't come finished. Supervisor not good communication regarding process or progress. Would look elsewhere next time. Oh and they threw away my decorative pavers and cracked my patio by driving the equipment over it. read more

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BEWARE: Active Bankruptcy, Overcharges, not BBB accredited I needed a water line replacement, and Fast Flow overcharged me by nearly double- Charged for 275 ft., but the job was only 150 ft. When excavating the area, the crew disconnected the electrical to the grinder pump causing it to fail and have raw sewage backflow into the house and flood the basement. Fast Flow has been unresponsive after numerous emails, phone calls, and a demand letter. I am out over $15,000 because of damage and being overcharged. I filed with their insurance company, West Bend, but Fast Flow will not cooperate with them to get my claim paid out. ***Donald and Ashley Fitzpatrick, PLEASE help me recoup on damages! This situation has put my family in complete financial hardship!*** read more

I hired Fast Flow Plumbing to replace two bathroom sinks, but the entire experience turned out to be a huge hassle and very disappointing due to poor workmanship, water damage, and a lack of proper cleanup. Here's what happened: bought two new sinks and contacted Fast Flow for installation. The initial quote was around $548 which I agreed to. The plumber arrived and started working. At one point, the plumber called me down to explain that the supply lines were too short to reach the valves. He proposed cutting the copper pipes and using SharkBite fittings, claiming the supply lines couldn't be replaced due to the male connectors. He insisted the existing fittings couldn't accommodate longer supply lines. Not knowing any better, I trusted his judgment. He quoted me an additional $353 for the copper modification, which I reluctantly agreed to, thinking it was necessary. After doing some research and consulting others, I believe the additional work wasn't necessary. The plumber could have just replaced the supply lines with longer ones, instead of cutting the copper pipes and adding extensions. Cutting the copper and raising the shut-off valves seemed excessive and now feels like I was charged for work that wasn't needed. Major Leak and Immediate Damage: The plumber came to inform me that one of the valves had broken and that water had sprayed everywhere. He attempted to clean up by throwing my rugs and towels into the bathtub and even asked if I had a shop vac. At this point, the bathroom was soaked, but he assured me he'd get it cleaned up. He also informed me that the supply lines for the second vanity were long enough, so no additional copper work was needed for that sink. After finishing the job, he had me check the valves to ensure no further leaks, and I noticed dirt and dried boot marks all over the bathroom floor. While not ideal, I could get it cleaned up. After the plumber left, I returned to my bathroom to clean up the remaining mess. I noticed gold metal shavings from the sawing the old faucets left all over the countertop, including my razor. He hadn't cleaned any of it. There was trash and old fixtures left behind as well. Then, I opened a vanity drawer and found it completely filled with water. Everything inside was ruined. I have no idea how a drawer became filled with water, it doesn't make sense how water from a valve below the sink could have gotten into the closed drawer above. Attempting to Resolve the Situation: I called Fast Flow that evening and spoke to their representative. She promised a supervisor would call me back, but I had to follow up multiple times before finally speaking with Alan, one of the supervisors. Alan offered me a $353 discount saying it was for the copper work that may not have been necessary. My bigger concern was that I shouldn't have been charged for the copper work at all. From everything I've researched and heard from others, longer supply lines could have been used, and cutting into the copper pipes and raising the shut-off valves was unnecessary. When I asked about this, Alan couldn't give me a straight answer and said he would need to check with the plumber. I'm still waiting for an explanation as to why this was chosen over simply getting longer supply lines. Final Thoughts: While accidents happen, Fast Flow Plumbing's handling of this situation was disappointing at every step. The water damage to my bathroom, the ruined belongings, and the incomplete cleanup were bad enough, but the lack of accountability afterward made it worse. A small discount didn't compensate for the cleaning and replacing items. I expected better from a professional plumbing service. To add to that, the copper work may not have even been necessary, which makes me feel like I was charged for something that could have been avoided entirely. Based on this experience, I can't recommend Fast Flow Plumbing. They need to improve their quality of work and their customer service. read more

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This company replaced a water heater for us, when I got home no hot water. I opened the access panel to ensure the unit was getting power and it was. The next day he came back out and said I voided the warranty because I opened the access panel and would have to buy another water heater for them to install. I called AO Smith and the manufacturer said that was 100% a lie. They walked me through trouble shooting the problem and it turned out that the unit wasn't getting 240 volts. If a manufacture could walk me through the issue you think a plumber could. Dishonest company read more

Stay away from Fast Flow Plumbing. Day of my service they informed me they changed their price. I get changing your price but just had recently used them and they charged me a different price. When I called them to setup the appointment receptionist never told me of the price change but said they had changed their price a long time ago. They are unethical and refused to honor the price. read more

Would NOT recommend Fast Flow for any plumbing service. The plumbers that were sent to job site were not qualified (still in training) They said they would be done in one day and it took them 2 days but they left job site a lot to go get materials they should have had on truck. They hooked up a line to outside faucet (shoddy job to say the least) that is now 'Hot' water, I have to go inside house to get water for pets. I have a pic of a board that was put in for shower head, It was a maybe 1/4" by 5-6" with 3 inch screw nail that split but they left it that way. Sshould have been a 2x4. We had to have this fixed after they left. Not sure if rest is going to work when job is finished. read more

We needed old faucets replaced in our house. Thomas arrived early for his appointment, which we appreciate. He was professional, courteous and knowledgeable. He wore a mask the whole time. He did an excellent job. We love our new faucets. We will call Fast Flow in the future. read more

10 Stars! Amazing! (I wish I could officially give more stars.) Called at 11:30pm, we had been in our new house for 30 hours when our plumbing pickle predicament perpetrated a plan! Christina (she answered the call live, no 3rd party dispatch) was great at letting me know what she was going to do to handle my precarious plumbing problem! I was in hot water, actually, I had NO WATER. Plumber Dean was at the house within the hour. He is so sweet, kind and patient. He fixed our water worriment and was in and out in a flash. So thankful for Fast Flow. read more

This place is a rip off! They quoted us $5,000 for the job and we have ended up paying over $7,000. We had the original work done 6 months ago. The toilet started leaking last night and we have called and talked to a lady. We have yet to hear back from them. I will never use this company again! read more

Sewer line was blocked. I called Fast Flow and TJ was there in pretty short order with a snake and diagnostic equipment to figure out why the sewer wasn't draining. His snake wouldn't pass through the entire line and his inspection camera showed exactly what the problem was. No snake was going to open that pipe back up so the sewer main had to be replaced. They brought in their equipment and opened up two places in the yard, one near the back of the house and another at the utility cleanout. Their equipment slid in a new seamless pipe from the house to the main. They then cleaned the iron sewer main coming from the house , inserted a double-walled liner with epoxy injected between the walls of the liner, inserted it into the old iron sewer pipe, then an air bladder was inserted and compressed air formed the new pipe into place and held it there until until the epoxy had cured. The communications from their office was great, TJ, Joe and the rest of the crew really knew their stuff, were very well equipped, and were knowledgeable, fast, effective and efficient workers. In two days we had a new sewer line and the only sign they were ever here was where they dressed, seeded and put straw on the two places where they had to dig to the pipe. I'm very impressed and happy with Fast Flow's efficient service and can recommend them without any reservations! read more

Daniel from Fast Flow is our hero! Less than three weeks after buying our house we had a clog that was. not. budging. I tried everything Google & the guy at the hardware store suggested. It was a weekend, and every plumber I called wanted over $300 just to come out... ...until I called Fast Flow! No extra charges for nights & weekends! Daniel came out on Sunday afternoon - he was super friendly, very knowledgeable, polite. He offered advice about some smaller things around the house, thoroughly looked over things & made very appreciated suggestions for things I should consider in future. AND THEN - Daniel fixed it. It wasn't easy, it wasn't pretty, but he was committed to getting us out of this mess. And he did. HE SURE DID!!! My home is older & will definitely require future plumbing work. Without a doubt, I will be calling Fast Flow & requesting Daniel. read more

I tried to get a leak under the house fixed by 4 other plumbers. It is a tight crawl space in an older home. Other plumbers didn't want to do the work. This company responded quickly and worked with me to get it fixed. The pricing was fair, and the service was excellent. I appreciate that they send text messages with photos of the plumbers to let you know they are on the way, and who you should be expecting. Very polite and friendly service. read more

Bought a home 2 years ago in Lexington that has required a lot of interaction with service companies, many I know tried to over-charge me. Allen was my service tech and was exceptional. He replaced my water heater, fixed a sink, got my gas fireplace working quickly when others weren't able, and replaced a toilet. He did great work at a very reasonable price, was pleasant, honest and efficient. Fast Flow will be the first place I call for any future plumbing needs! read more

Joe was excellent and did a great job, everything with an hour, that was awesome, and he was able to figure out how to fit in a extra small space, and still got the job done. Very knowledgeable about plumbing. Excellent professional service, great price. Highly recommended. Will use your company again . Janet read more