Most miserable experience w obstinate, arrogant, obnoxious Dr. imaginable. Summary: Wait for nearly HR in waiting room. Another person w same 1st name goes in. (No-one checks last name) Then my name is FINALLY called so I go in through door & no one is there! No One. I stand there bewildered for a bit & finally see a staff member who I ask where I should go. She isn't sure so goes to find out. Turns out my privacy (HIPPA?) was violated & they told another patient my name/address, etc. & she LIED saying she was ME! Whoa!! Nurse comes in & tells me this. (I suggest they put a note re this on other person's chart). Minutes later, Dr. eventually shows up, "barely" glances at issue with light for mere seconds, says something about & is "done". He's literally walking out of the room. I stop him to ask if I may ask 2 questions. He gives me MAJOR attitude & so I mention after waiting over an hour that I felt he should give me the time to answer my other questions.
First he mumbles, "I don't know what happened there" when he confirms on his screen that I had a 2:40 pm appt, but instead of merely apologizing, when I tried to steer conversation back to my medical concerns, he interrupts & states arrogantly, argumentatively, and frankly, stupidly, (and this is verbatim) "it wasn't over an hour that you waited, first of all, I'm looking at the time-check. Your appt was at 2:40, I put you in at 2:30, I'm sorry at 3:30, so waited 40 minutes, it happens.." Thus, besides showing he's terrible at BASIC math/bedside manner, he continued to behave unprofessionally and defensively.
He then continues looking @ clock & my appt time & erroneously states time is 3:45 (it wasn't - it was 3:56 on his computer, so I was there over 1 ¼ hrs at this point) & then he is FULLY DISMISSIVE of my questions/concerns, which I'm still trying to politely ask. Despite my recognition of his erroneous time estimate, I replied I didn't want to waste time arguing about the time. The way he interrupted & said, "first of all" - like he was setting up a defensive argument in court, was off-putting, & unnecessary (why not just apologize for the wait & answer my questions/concerns?!!) and secondly, he didn't come INTO THE ROOM AT 3:30 - I waited quite a bit of time - even recording my own voice into my memo recorder that I was getting annoyed.
And even by his own (faulty) estimate, it would be 50 minutes, not 40. He then CONTINUED to argue with me not just during the brief visit, but after I exited & very politely asked receptionist if I needed to check out, this Dr. unprofessionally starts commenting about how I had no right to ask my questions & no right to be upset about waiting! So I asked him if he had to wait over an hour for a restaurant for which he had a reservation (even if 5-starred) would he be happy with waiting? And excruciatingly, and incredulously, he continues to argue!! I had enough abuse, so I turn to leave when staff INSISTS I speak to mgr, Melissa, which I didn't want to do. She corrals me into a back room & I express I need to leave quickly. Just then she gets called by staff to help w something, inexplicably leaving me to wait AGAIN. Ok. She returns fast but then keeps door closed with HER HAND on it - I felt like a prisoner.
She then tells me how this Dr. is ALWAYS Respectful and FULLY ANSWERS ALL QUESTIONS, ETC. AT WHICH POINT I STAY CALM BUT AM IRATE, because what she is stating could not be further from the truth!! I couldn't tell if she believed her own inaccurate words. (So I explained to her & to other staff how I have "proof" of what occurred.) And that (probably to their great dismay) this was not a "he says - she says" type of thing. Insufficient characters to explain in this review, but the Dr. has no way to lie nor can he or his staff "misconstrue" anything said in the exam room. My privacy (HIPPA?) was indeed violated by this other person "cutting me in line" by impersonating me when staff gave other patient my personal info & only asked for yes/no confirmation. And Dr. was clearly flippant, dismissive, argumentative & unhelpful.
PS After speaking at length to mgr in person (& then new mgr who called me the next day to rehash incident) wasting even MORE of my time -many hours at this point, they shockingly STILL won't even drop the charges (as of yet) which astonishes me that they feel justified to charge for such abuse! Sadly, this has now forced my hand to take further steps, and likely make more formal complaints. More time wasted - but evil prevails when good men do nothing. PS I am Jewish. Dr. Chowdhury, if you're reading, were you biased or prejudiced against me simply because I had a Jewish name?? I can't imagine you'd have the audacity to treat your Indian/Muslim patients with the same indignation and dismissiveness you showed me, or do you? Maybe grasping at straws, but dumbfounded out you can treat a new patient so poorly & trying to understand possible motives: not even an apology? Wow, what arrogance read more