I experienced an appalling experience at this place...
I purchased 3 hats around the holidays... I needed to EXCHANGE 2, to thanks to the very poor sizing suggestions of the sales rep... however, purchasing was totally on me...
I go in saying"I need to exchange a couple of hats" the young women starts to attempt to help me... she asks for my receipt, to which I hand her. I tell her the sizes I need and the other person in the store gets the hats and checks my receipt, as to double check what the young women was doing. He then starts telling me how I was SO lucky that I was returning within 30 days of my purchase, that I only had one more day. I reply with "oh really I didn't even know, I'm just usually not on this side of town." He starts telling me about all the other locations they have in town, and finishes with "don't worry though I got you, I'm the manager here" I thought it was strange that he was telling me that since he just said I was within the time frame, but ok so I just said "thanks."
The young women starts to process the transaction and she then says, "you are getting back $2.34" I was just exchanging so I wasn't expecting anything back but hey I'm not complaining. However, I had no opportunity to even say anything... when Mr. Big Manager comes back and starts "attempting" to tell her what she did wrong. Starts moving numbers and such in the computer but he doesn't seem to know what the heck he is doing... this continues to happen for at least another 7-10 mins. I wanted to get out of there and I didn't care whether or not I i got back $2 back... so I finally said "I'm sorry I don't mean to be a pest, but can you please just give me my hats and you do what you have to do" Mr. Big Tough Manager must have had his feeling hurts that he was so damn slow that he replies "I'm trying to help you so, you don't have to pay $2 more, so why don't you just wait" (with an attitude and holding his hands down) the adrenaline rushed through my body to have been spoken to in that matter. I replied, I don't know why you tHink you can speak to me like that, first of all you dont even know what you are talking about she was going to give ME $2 back which I don't care for I just want to get the hats and leave" he replies with "why don't you just take your hats and get out of here" (throwing my receipt at me, and pushing my hats out). I was filled with anger that I did just that, besides Mr. tough guy would have probably called security on me if I stayed... needless to say I wouldn't not recommend from anyone using this place while their managers can mistreat their associates and speak down to people/customers like that... all he had to say was, "this will just take another minute or two" instead his reaction was uncalled for, no lack of service or even regard for respect. I wonder if he would have spoken to me like that if my husband was with me or if I was a male. This guy clearly has a problem... read more