Top Fix has repaired my watch numerous times, and where I go for batteries. They do a perfect job,…read moreare fast and reasonably priced. Please note, they are now part of Pacific Mail in the center at Main and Harvard, 3 doors down from Jamba Juice. They are great!!

Extremely disappointed. I brought my jewelry here expecting professional service, but they actually…read moredamaged it. It is incredibly frustrating to trust a jewelry repair shop with something valuable, only to get it back in worse condition than when you brought it in. This was completely unacceptable and not the level of service I expected from a professional jewelry business. After this experience, I would not trust them with my jewelry again. I strongly recommend taking detailed photos of your jewelry before leaving anything here and checking it very carefully when you pick it up.

Have been dealing with them for years now and have never been disappointed. They go above and…read morebeyond in all aspects of the business. Amazing selection and service for special orders.Noah is good about updating me on new and interesting pieces and is a fountain of information and specifications .They continue to earn my trust,respect and appreciation with every new purchase.

Excellent service today!…read more Needed to get a few links removed on my watch. Noah was professional and courteous, and it was all done in a few minutes. Will definitely be back.

This is a place to have your watch or jewelry fix. But it…read morewas one of those places that also has the right equipment to fix the titanium on my hubby's glasses. He attends to you as first come, first serve basis. Yes there may be a little wait, but he does his job well & quick. Highly recommend, and besides if you wait you get to relax with his classical/timeless music.

I want to share my awful experience I had with Time Palace Jeweler. I had to call the police for…read morecivil standby to retrieve a valuable Cartier watch that was handed down to me. I went to Time Palace after reading good reviews and one where a Cartier watch was revived. My watch was given to me by my father and had a lot of value for me. I went for a battery replacement. Al looked at the watch and opened the casing. He found that the battery was corroded and said a new battery would not fix the watch. He said he would have to clean the corrosion and determine the extent of the damage. I asked him how much it would cost. He said $800 to clean the watch and then there would likely be additional charges if the quartz mechanism needed further parts. He said he was a 'master watchmaker' and he could repair it for less than Cartier who would probably need parts from abroad and it would take weeks for them to fix and could cost up to $2500. As he seemed like he was experienced and I badly wanted the watch working, I agreed to the price and the work. Later that day, I wanted to learn more about the corrosive damage caused by the battery. To my surprise, an AI research revealed that if the Cartier quartz movement is compromised by a battery leakage, the quartz mechanism is replaced as the time and cost involved to clean the watch is not cost effiicent. Furthermore, if the circuit board is compromised, there is no need to clean the watch, a new mechanism is needed. When i put into Google gemini that Mr AL was charging me $800 just to clean the watch.. I was strongly recommended to halt all work and retrieve my watch from AL. He would ultimately be charging me 4-5x the cost to repair the watch with Cartier ... Seeing this, I contacted Al that evening and he told me he spent 5 hours cleaning the watch and that I would need a new circuit board that would cost me $450 because he had ordered it for me, despite no agreement for this on my part. I told him I would be picking up the watch the next day and to halt all work. He let me know that I could pick it up disassembled and that I had to pay CASH. At this point, I was not feeling confident of the intergrity of the service he was providing and I did not wish to pay cash, but rather have the consumer protection of a credit card. Regardless, my cartier was very valuable and i had to get it back from him. I also contacted Cartier who offered to evaluate the damage of my watch. When I went to retrieve my watch, I let Al know I would not pay him for the circuit board he ordered, which I did not agree to. But I would however, pay him the $800 through my credit card. He refused, to accept my credit card payment. I let him know he can't keep my watch if I am offering him payment as he told me earlier I could pay with credit card but with his 5% surcharge. He refused and told me to get out of his store harshly. He said I was trying to take advantage of him ... Thus I walked out, and called the police for a civil standby. Al had my very expensive Cartier watch and was refusing to give it back to me, despite my willingness to pay by credit card. The police did come tho the store, and a conversation ensued. An agreement was then reached where I would use my Debit card to pay the $800. I thought about refusing to pay by cash or debit and take him to court. But the watch AL was holding was very valuable. Thus, I ended up agreeing to an $800 charge to my debit card and Al tacked on his 5% surcharge which is actually illegal. I was able to take the watch to Cartier immediately after I left the store. They said it is not uncommon for a leaking battery to damage a cartier quartz mechanism, but that it could be overahauled for $450, just as Google Gemini said. Al, the master watchmaker, knew all along what Cartier would do perhaps, and he decided to tell me he could do the work for less, charge me an unecessary $800 cleaning for 'rust damage' and then order me a circuit board that would cost me $450, not including the labor. Cartier said that once the battery damages the quartz mechanism, it is too costly and inefficient to clean the watch to repair it. Yet, AL the master watchmaker decided to take the expensive and inefficient route with my Cartier watch. PLease be safe out there. addendum: Response to Al, I thought you had pride in your work and service at first. I was proven wrong. You lost me whenI realized i could not trust your pricing and your assessment. I got my second opinion from Cartier which supported this conclusion. It is what it is. All your talk of being a 'master watchmaker' is useless when you cannot be trusted by decent, hardworking, people.

My wife had batteries replaced in two watches on 10/9/2026 and the service provided was…read moreoutstanding. Mop was especially knowledgeable, helpful and efficient. We highly recommend this store for anything involving watches.

Kevin and the whole family who run this business are absolutely amazing! Very professional and…read moretimely service on everything I've had them repair. They have repaired everything from key fobs, jewelry, multiple watches. I bought a watch there too and it is gorgeous and has been basically bulletproof, which is very hard to come by in my line of work. Absolutely recommend this business!

When in the market for a luxury watch I chose Bob's Watches based on their stellar reputation. I…read morewas not wrong in doing so. I also dealt with Harrison, the best, most helpful, friendly, and knowledgeable Client Advisor ever. If you are in the market for a beautiful watch, look no further than Bob's Watches and Harrison. They are the best :)

Harrison was extremely professional and prompt. I was provided a quote well above any other dealer…read more Shipping and payment were painless and extremely quick. Amazing service from an amazing business!

I was looking for my first Rolex and decided to visit Hing Wa Lee. From the moment I met Chris, the…read moreexperience was outstanding. He was incredibly patient, answered all of my questions, and took the time to let me try on different watches while explaining the available configurations and options without ever making me feel pressured. In less than a month, I received a call from Chris that a watch was available. While it wasn't the exact configuration I originally requested, I was thrilled to purchase my very first Rolex. The entire experience exceeded my expectations. I want to sincerely thank Chris for his friendliness, professionalism, and excellent communication throughout the process. He made buying my first Rolex a memorable and enjoyable experience. I would definitely recommend Chris and the team at Hing Wa Lee to my family and friends. I look forward to returning to work with Chris again for my next Rolex or jewelry purchase. Thank you for making my first Rolex experience so special!

A niche boutique for super luxury timepieces. The service is accommodating and not pushy. They…read moredon't do any in-house repairs or other servicing. They normally ship the repairs to the manufacturers. That could take time (weeks to months) but a least you know it done to factory specs. Parking lot in the front of an ostentatious building.

I had an incredible experience here at the fashion island location. I first met Dylan who was…read moreincredibly accommodating and pleasant to work with. After a few interactions with Dylan, I had intrinsic interest in learning more about Rolex and decided to start collecting. I would highly recommend this store and Dylan in particular!

Excellent workmanship by Raj on my loose precious gem stones we took to him…read more If you are looking for a one of a kind jewelry piece Raj is the person.

Very good communication and fast transaction speeds. Very quick to refund if there's any issues…read more Jaztime has integrity!

What an absolute jerk. Guys and gals, save yourself the headache, do your homework and stay far far…read moreaway from this place. I sent my info in for a trade to Jaztime for a watch that I saw on their website. Let me just tell you, this guy who called was an absolute jerk. Yes the prices are nice but they will lowball the heck out of your current watch. I was offered 1500 dollars more at another store. He would not come up on my trade. Let's put it this way. I will be getting the same watch tomorrow, box and papers with same reference number. For a lot less out of pocket. I should have read the reviews. This place may have been decent in the past but as far as today goes. This place is terrible!

Frank and family are a step above everyone else ive been too. I came in and he helped guide On a…read morefamily heirloom and actually casted about My piece and story and had more knowledge than the ridiculous store up at Grand Seiko at rodeo drive. Newly in to this watch world and it feels like car salesman Coming at me. Seiko Watch time and their family have got my business for life. I will only be going to Seiko Watch Time Zone for all my watch needs. Thank you Carsten

I called to inquire about having a watch built, and was quoted a price. When I got to the store I…read morewas told a 10% higher price. Slightly annoyed I agreed to it, figured I was supporting a local watch shop. I also brought in another watch which got water in it for them to look at. I picked up my watches later that week, they had finished building my watch. But they said my other watch they weren't sure where the leak was coming from as the gaskets were all in place. My built watch ended up having the hands installed correctly to where they would hit each other when they tried to cross, and would stop the watch. I took my other watch to another shop, who did a compression test to find that the crown gasket was missing.