Let me start by saying that i LOVE this hair! I bought hair from Fancy back in 2017, a little after Hurricane Harvey. She sewed and colored the hair and i was hooked (on the hair that is). She was also really sweet!
1st Appointment: So my appointment was at 11. I made it to the salon at 11 but Fancy was not there. No big deal. Kaicimone started to braid me down in the meantime. Fancy comes in not too much later and takes over. She was nice, and sweet but this was a very lengthy process. Long story short, i didn't leave till about 5pm.
Hair: One word, PERFECT! I colored it a few times after Fancy's initial coloring but that didn't change the hair texture as it still lasted for a year. I could curl it in the morning and my curls would still be popping by the end of the day!
Pricing: I was extremely perturbed by the difference in pricing. The pricing they have online is different when you book Fancy because she's the "master stylist". Well that should be reflected online as you only have one price list on your website! I walked out paying about $750 when, according to the website, i was supposed to pay about $550.
Next Round: So i made another appointment for new hair and a sew in as they were having a hair & sew special and my regular stylist was not working due to surgery. My appointment was scheduled for a Tuesday. A week before my appointment, i called to see if they have hair on hand so that i could color it before my appointment and Mario tells me that the hair would be in stock on Friday. But when i get to the salon ON Friday they tell me that the hair sold out and they'd receive another shipment on Tuesday. They rescheduled my appointment to Wednesday so that i could pick the hair up Tuesday and dye it, in time for my appointment. When i rescheduled the appointment they didn't write anything down or notate it on a phone, iPad or nothing. After leaving the shop, i called to confirm the appointment (because i have a 5am flight on Thursday morning so i needs some confirmation) and they said that i was all set. Fast forward to Tuesday. I go to the salon to pick up my hair -- neither Mario or Fancy is there. The pretty girl, Kaici told me to call them to check on the hair. After i left, i called and Mario tells me that Fancy has the hair at her house but she's out of town in Mobile, Al. and the hair will be available for my appointment on THURSDAY! No sir, my appointment is TOMORROW (Wednesday), as i have a 5am flight on Thursday (this is why i called to confirm because my gut told me that they didn't have it together) he proceeds to tell me that he will call me back after he talks to Fancy. I text and call multiple times and he avoids my calls. He finally calls at the end of the day to confirm that Fancy will be back in town for my appointment tomorrow (Wednesday) at noon. I still don't don't have the hair and i won't have a chance to dye it but hey, that's cool! Fast forward to 10am Wednesday. I get a call from Mario that Fancy will NOT be able to do my hair today AT NOON as she's out of town. He offered to reschedule me for THURSDAY at noon (the day of my flight). I was LIVID! I'd literally just talked to this man and he confirmed my appointment several times over the last week. I'm leaving to go to Miami in less than 24 hours and not only do i not have a hair stylist, i also don't even have the hair! So I'm in the position to where i have to find hair and someone to do it in less than 24 hours. I will never use this place again! The worst part about it is when i complained to Mario his response was WELL WHAT DO YOU WANT ME TO TELL YOU! I want you to tell me that Fancy is gonna make a way to ensure that she can make it here to do my hair, even if that means scheduling an early morning flight! Smh! This is like the ultimate no no for a black woman! They are NOT dependable. They're Unprofessional. They're unorganized! If you use them, please make sure you don't have anything important coming up or schedule a backup stylist. My regular stylist has done my hair since 2008 and I've NEVER had a problem with scheduling, or anything else. She owns a large salon similar to Fancy's. She's Super dependable. Additionally...she's accessible! If i need something, i don't have to go through a middle man, i can speak directly with her. She's also owns multiple businesses so being busy is not an excuse! That's just good customer service! From now on, I will just stick to what works! Don't be fooled by the glitz and glam, it's all smoke and mirrors. read more