I love this store. The people in this store were wonderful to work with, super friendly and…read morehelpful. The best brands and great selection. I wish they were close to Wilmington we would go all the time.

This shop used to be my guy's favorite shop when he lived in the area…read more It was my first time into a mountain sports shop, so while my guy and one of the staff talked and apparently reminisced, I looked at the photos, at the merchandise and everything inside. There is SO much stuff to look at. There are so many different levels of gear. For me it was overwhelming.

I love this REI store! I went there today needing to restring my tent poles. I had watched the…read morevideos, but felt very apprehensive to do it on my own. Andre showed me how to do it and helped me when I got stuck. I feel so empowered having mostly done it by myself (with a lot of help and encouragement from Andre). Thank you!

15+ year REI member, and I've never been treated so poorly by a retailer…read more I walked in 10 minutes before closing and was immediately made to feel like I was an inconvenience. Three or four employees made it abundantly clear that I needed to find what I wanted and get out. I left with what I came for, but honestly, I walked out wondering what the hell just happened. REI used to treat members like family. Apparently, that's changed. After 15+ years of loyalty, I'll take my business directly to Patagonia and other brands from now on. REI: If you don't want customers in your store before closing, change your hours. Treat your members better.

Awesome store from a customer from Oregon, right next to Nike. Great service, selection, and value…read more The store was super clean and the selections were good. I got two 1/4 zip shirts to keep me warm and loved the store layout!

I would like to commend Ashley W. for going above and beyond to assist my wife with the perfect…read morejacket of her liking. We had gone in on a Friday night, which was fairly busy, and were able to flag down a very busy sales lady who was stocking shoes. Ashley immediately asked what my wife was looking for, and showed her all women's and men's zippered jackets. After looking at and trying on several Ashley and my wife had found the perfect one. Ashley also went the extra mile to assist with me with downloading and filling out the Nike app. on my phone to save an additional fifteen percent on the already discounted jacket. Ashley W. was also very personable and pleasant to be around and made our trip to the Nike store stress free and memorable. Ashley W. should be commended on her knowledge of the Nike inventory as well as personalized attention given to us.

Looking at the previous reviews, this has never been my experience at this location. The service…read morehas always been top notch. The selection has always been terrific. As far as value, prices are going up everywhere. We've been completely happy with this store and we are local and go there often.

WORST store I've ever been to! The management is trashy and extremely rude (Emmer, Jen, Matt H) not…read moreto mention their bratty employees! This store is a complete mess. Walking in felt like stepping into a place that has completely given up on basic standards. The shelves were disorganized, sizes were missing everywhere, and the overall store looked like nobody bothered to maintain it. Trying to get help was just as frustrating. Employees were either nowhere to be found or seemed totally uninterested in doing their job. When you finally get someone's attention, the help you get is minimal at best. It's honestly shocking how little effort seems to go into customer service here. The prices are also way too high for what you get. A lot of the products look average at best, yet they're priced like top-tier gear. For a store that's supposed to specialize in sports equipment, the experience feels lazy and poorly managed. There are far better places to shop where the store is organized, the staff actually help you, and the prices make sense. After this visit, I have zero reason to ever come back.

I love a general store, and Mast General Store is a good one. They've amassed so many goods -- and…read moreit's on two levels. There's clothing, decorations, foodstuffs, barrels of candy, toys, souvenirs... I spent so much time on the first floor I didn't even go down to the lower level so I have no idea what's even down there. I even bought some clothes -- what I will now refer to as my Pioneer Woman outfit -- totally not my style but so soft and comfortable. Bring the whole family -- the kids will enjoy the large toy and candy section -- and I didn't even look at the large Mast-branded jams, jellies and jarred food section because I wouldn't be able to fit them in my suitcase. Definitely make this a stop on your AVL trip.

Always love checking out Mast General Stores! This one is a two story store with so many wonderful…read morethings to look at. One nice perk of this location is that it offers one of the only public restrooms available in downtown Asheville. The staff were very kind and the store was looking great.

Really love the all cotton options here. They can be hard to come by. The woman working was very…read morefriendly and helpful and didn't push us purchase anything. They have quite a variety of cute outfits and really loved the vibe of this place.

Spiritex is a local store that always has something fun and different. T-shirts are hard to resist…read moreand most will either make you think or laugh. Dresses and skirts are cute and the baby clothes are a must if you're looking for a special gift! They are a little pricey but remember the clothes aren't a one season purchase, they last. Recommend stopping by if you're in town!

The service here is amazing. If you have any questions the staff will answer them with ease. They…read morehave an amazing selection of items from, basketballs to kayaks to golf balls. Some stuff here is a little too expensive.

I have been in this store a number of times and my experience is varied. The people are usually…read morehelpful when you can find people to help you, but sometimes it can be hard to find someone to help you. I usually find what I am looking for in the store, but I would like to see them carry more hiking apparel like Columbia, etc. I know it is not the store's call though. This is a well-kept store - clean and well lit. Overall, I am satisfied with this location.

Picked up everything I needed for my kid to enjoy his fishing trip in one stop. He slayed 'em, and…read moreit didn't "completely" break the bank to acquire mid-range rods and reels with premium Panther Martin tackle, a premium Plano backpack tackle box, and just a couple accessories.

alex and david are great! gave me all the advice i needed on a new daily carry and got me in and…read moreout in a timely manner.

I know it's Asheville, but I never thought employees would be allowed to smoke their electronic…read moremarijuana devices on the clock. When I requested a fitting room, an employee (tag said Noelle) came out of that same fitting room and asked if I needed anymore help. When I entered the room, there was a strong marijuana odor and lingering smoke above. This prompted me to leave my items and exit with my children. Since this employee did not look too far off from my own kids ages, it was very disappointing to see. I already have to deal with children at school negatively influencing my kids. They should have never been exposed to something like that in a public retail store.

I came looking for cold gear. This place has everything. I'm particularly looking for the under…read morearmour brand and I'm so glad this store have it and I found the size that fits me too. The place seemed a little crowded, but the worked seemed polite and helpful. I like that the store organized their merchandise by brands and by gender for way location of what a shopper is looking for. Some of the merchandise were marked down too- such as under armour heat gears, some nike tank tops and shirts.

Thomas is an excellent employee! He went above and beyond in checking inventory for sizes not on…read morethe floor AND placed 2 online orders for us! He was always smiling and polite! Give him a raise! The Tates

So I pretty much only buy Under Armour clothes for any athletic apparel and golf attire and 90% of…read moremy shoes are UA too. When I visited the store today I saw the deal for a lunchbox with four items and since I had three items I asked the manager on duty if I could check out the sizes of them. She acted like it was a major inconvenience to walk five steps to hand me in to look at. She plopped them on the counter and walked away without saying anything. I encountered her again in another area of the store where my wife was looking at socks in the other side of the counter. She seemed frustrated when I told her I was not ready to check out. Then when it came time to check out my wife asked if she could use her LinkedIn for the medical discount as we have at every UA store, including this one. The manager proceeded to step over from another area to tell us no. We had to use ID Me or a badge ID. My wife tries to get hers to pull up and it wouldn't pull up in the store so I politely asked her if something had changed because we had used LinkedIn if my wife didn't have her badge on her before. She could see that my wife's profile was linked to the hospital which requires an email address from the hospital. She was very rude with her response and tone by saying they have never allowed that in this store. She never once smiled, she never greeted anyone, and was just outright rude. I have no problem if a policy requires something, but you do not have to be rude and confrontational, especially if you are in leadership. Ultimately I'll still shop UA including this one, but if that manager is working I'll happily skip the visit.