The staff is really well mannered and helpful. Well stocked on variety of brands. Though they need…read moreto bring back nike shoes.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

This is a primarily WOMAN'S shoe store that specializes in size 9+. Hence, why a previous reviewer…read moregave 2 stars for not being able to find a suitable pair of men's shoes. Marlou does carry a very limited selection of men's shoes, but it is by no means a men's shoe store. In short, this place is a godsend for me. I have spent my entire life dealing with too-small shoes and settling for "unisex" (i.e. men's) styles. I wear a 10-11 D-width and I have never found anything that actually fit other than flip flops and athletic shoes. I grew tired of going into shoe stores and saying "what's the largest size you offer? A 9-C? Yah, thanks..." If I did come across a pair that fit, they looked like granny shoes. At Marlou's, the biggest problem I have is trying to decide which of the 6 sweet looking pairs (that fit wonderfully) I'd like to take home with me. Marlou's offers a lot of large sizes in various widths. Lots of cool high-end European manufacturers. Don't expect to find cheap, stiff, manmade-upper Payless-type shoes. These babies have soft-as-butter leather. I have never before worn shoes that make me feel like I am walking on clouds. Ahhhh. This being said, be prepared to fork over some cash. The average price is $75 and up. They do run sales now and then. But just like one shouldn't skimp on a mattress, you shouldn't skimp on shoes. After all, look how much time you spend in them. There's nothing like a perfect-fitting well-manufactured shoe. Thank you, Marlou's!

Friendly staff. Well stocked and clean. If you need shoes, you need to go here. Good promotions as…read morewell for multiple pairs.

Happy to see this store, and did an unplanned stop. The sales lady was busy stocking, but she said,…read more Hello. Footies were available to wear and try on shoes if needed. I liked trying on shoes by myself, and the selection of winter shoes and boots was nice. I saw name brands and some shoes were on sale. Socks and accessories are available, also.

Second time I been here was August 24th and both times was greeted by I believe her name is…read moreDiana,not totally sure but very helpful and just a wonderful person,even opening a few minutes early because she saw me standing outside waiting.

I love DSW Mentor. Customer service nailed every time. Such a great group of young ladies…read more Helpful, and not afraid to chat. Last two times I have been in the store it was clean and had good inventory. The young lady (teen) who did my return and then online purchase knew exactly what she was doing and did not hesitate to help.

Slowest checkout ever! Stood in line 5 minutes before another cashier came up then another before…read moreanother came to help! If I didn't really need these color shoes I would just leave.

These guys were great. I am a huge advocate and critic of customer service and these guys were…read moreamazing. As soon as I came in...the employees were restocking inventory but the guy jumped up and welcomed me and sat me down and talked to me about what type of shoe I was looking for. He took my foot measurement and he even checked my gait to determine the right type of shoe. The guys here are knowledgeable and I think they actually know what they're talking about. The guy I was working told me they actually have a podiatrist that comes and trains them on what to look for. They actually take the time to make sure you get the right shoe...they care about your budget and this place is great for anyone who really needs the right shoe whether it's for running or training. you go to a finish line, they don't give off the impression they are knowledgeable. They tell me to spend more money because more money means more comfort. This place explained the differences in running shoes and that you don't need to spend crazy amounts of money for a great shoe and they have great discounts on off season shoes...great place that is under the radar. More shoe stores need to be like this.

Walked in on a Saturday morning. Started to talk with an older man . Asked about shoes for…read morestability, support, and balance. He did not offer any suggestions. He waved at the wall of shoes and says this is what we got. I was expecting to have an evaluation of my gait, wearing pattern, etc. too bad for them - we were prepared to buy more than one pair for each of us. Won't be returning.

If you like the thrill of the hunt for the random amazing bargain this is certainly a good hunting…read moreground. As with all bargain hunting it is hit or miss but that is part of the fun.

Staff was very friendly and courteous. They helped my son with his back-to-school shoe style & made…read moresure to show us what just came in. My son was happy to be leaving in a pair of shoes that were just released. Good customer service & made us feel like our business was appreciated.

Horrible set up. Horrible service. Stood in line for 20 min, not enough help on line, only to be…read moreasked by the cashier, if a previous customer who left and came back could go in front of us

My favorite yoga pants, great shoes, always clean and fully stocked. Employees are helpful and…read morepleasant. They often have buy one get half off sales.

the sweatshirt i bought last week had the big black security tag left on it. i drove an hour to &…read morefrom store to get it removed today!--not happy!cashier said it happens often! i asked for a gift card or something to compensate me & was told "NO" Several times! by cashier/manager! i spent $200 in that store last week! I did not make the mistake! What poor customer service! Say sorry & give a gift card or something for my trouble instead of acting like you do not care!

Perhaps the little hipster kids working at this store could have put down their iPhones to see if I…read moreneeded assistance...I did. Since I was ignored, I left and took my money and my business elsewhere.

The young female sales person was rude and obviously annoyed by the return I asked to make after…read morehaving just bought the item and deciding that it was too pricey for me. She rolled her eyes and was very short with me. Won't shop there again.