At checkout, I was aided by a very helpful and professional young lady (whose name I can't recall, it may be on the receipt) who was wearing a mask fully. However her colleague was barely wearing a mask. The mask was folded and only covered the mouth, if that. Please ask your employees to wear a mask that covers the nose AND mouth. 5 stars - the associate that rung my shoes up and the shoes themselves 1 star - the employee that was not really wearing her mask Average - 3 stars read more

Been to this location several times. The store is very clean and organized. I'm always greeted when I step foot in the door and asked if I need any help a few minutes after looking around. They have a pretty good selection of shoes and they are all reasonably priced. Their credit card is awesome too. You earn rewards for purchases and get notified of special going on in the store. Jeremiah has helped me twice now and has been consistently helpful and great, each time. I'll definitely be back! read more

The store manager was extremely helpful!! She guided me to exactly what I was looking for more than once. Was kind and well knowledgeable. She also honored the in store price and helped me save $20 on a pair of shoes with an order in person! Really awesome service. I didn't get her name but she was the manager definitely showed why today. Such an easy and pleasant visit. read more

I guess customers rarely go into this store, so the employees don't get to practice customer service as much. First time and last time ever going here. read more

The store manager needs to attend some serious customer service classes. I came in last week to return some shoes and the line was very long. Having two kids with me, I decided to look at some shoes for my youngest. After trying a few shoes on to no avail, I went to the clearance since there was not many sizes for my little one. I had my bag with me with the return and the store manager just took it from me and didn't ask if I needed any help on finding shoes. She was more concerned about the stupid bag I was holding. After that interaction, I decided not to buy shoes for my youngest one. I just returned my shoes and paid for the Nikes I had selected earlier. I go to the counter and of course it's her, rude again. I'm not sure what I did to her. She then has the audacity to ask me if I wanted socks. I wanted to use a coupon which the cashier from last week let me use from RetailMeNot and manager proceeds to tell me that they don't accept RetailMeNot coupons which has not been my experience in the past, so I called BS on that. I will never return to that location and probably won't shop at another famous footwear again. This interaction left me offended and upset. The other workers there are really nice and I have no problems but that store manager needs to learn manners and customer service. read more

This store is great. So many choices. The staff was very friendly and helpful. I went in just looking and walked out with several pair. I don't know what these other people talk about, they were great. read more

The manager at this location is just horrible! It's clear she hates her job. I now order on-line but sometimes have had to return. I HAVE the receipts and she makes it SO hard to return! I actually reached out to corporate the last time because she did not want to return my order because I did not have the card with me. They replied and said as long as I had the receipt it could be returned. Unfortunately I had to go in again and she gave me a hard time again! Someone needs to reach out to her and better train her in customer service! It's no wonder when I have gone in there the store is empty! If the store is doing bad I think you know where your problem is! read more

Went in to buy one pair of sneakers... walked out with three pairs of the cutest shoes ever. Ask for Jeramiah or Kim if you go in. They were so helpful and fun. Best shoe shopping experience ever! read more

I went in there looking for some work shoes and this tall Caucasian lady was following me around the store. Did not even offer to help me. She would just stare me down. I took my money elsewhere!!! Would not recommend this store. read more

Great customer service. Great options for shoes. Vans are way cheaper here than the outlets.

Very friendly and patient. I can Be undecisive at times when it comes to making decisions but Emily, Esmeralda and Noel were awesome and made recommendations nit only with what to get, but also payment options.. totally amazed =) thanks Emily & Noel.. =) read more

the so called manager of whoever she is needs to learn basic manners. im shopping for Christmas and has an attitude because customers don't want to sign up for rewards ?? rolled her eyes at me simply because I didn't want to and proceeded to tell me how it's just a simple name and phone number . being hostile and trying to intimidate customers isn't going to get you what you want . just horrible . how can you greet customers and behave that way at checkout . so much for Christmas spirit read more

Came for Nike running shoes and got a color I wanted, wish had lavender color I found some dope galaxy style vans on sale for $49 so I was happy The sales girls were helpful and nice More women's active nike selection would be good tho read more

Famous Footwear - Love my new vans! - Shoe Stores Near Me - Oceanside, California

Very limited selection. Sales associate recommended ordering online, but I was hoping to try on shoes before purchasing. Would not recommend. read more

The store manager was very helpful and friendly. She was the only associate dealing with a bunch of customers. She deserves a raise.

Yesterday, I arrived at Famous Footear and with couple of ideas in mind for matching shoes to different outfits. I had a few ideas about what I wanted to choose. Devin Is the one who help me. I was impressed by his knowledge of the inventory. Also, he gave me some different ideas in colors of shoes and He made everything easy actually, I liked his ideas better than mine. He was running around placing a lot of options in front of me and I appreciated that. He is an excellent worker. He was kind and courteous. Thank You Devin!! read more

the customer service in this store is HORRIBLE! the assistant manager did not know how to look up my account in the system I found that strange. Manager needs to do a better job training her employees before leaving them out in the floor alone on a busy Sunday afternoon . When the store manager came out she was very RUDE she was in a very bad mood ignored me when I told her how I felt. she did not thank me for my purchase. None of them did . when you work in retail you need to provide excellent customer service and if you are having a bad day at least fake smile ! Manager please learn how to approach your Customer and help out on the floor instead of staying in the back. read more

I got my size here and the seller helpful a lot! My shoes made me more comfortable at work in medical field and I love the store read more

our go-to place for kid's shoes. getting to be that time of year again. needed P.E. shoes for JULIANA and wearing-to-school shoes for WYATT. one-stop shopping. easy peasy lemon squeezy ... pretty much self-serve but i'm okay with that. extensive selection especially in the popular kid sizes. both mine went with NIKES. lots of parking and conveniently close to PETCO (pet turtle sushi) and a couple BOBA places -- we went to STARBUCKS 'cause that's what the kids wanted. yeah, i know, welcome to my world. read more

Never shopping here again. The salesman were incredibly rude to an older woman how needed help seeing and reaching shoes on a higher shelf. The salesman told her over and over that he is not going to rearrange the store for her, instead of just helping her. You could see the inbarasment on her face. Thank God there was a kind shopper who stepped up to help her. I was glad to see she left without buying anything. I also put back the three pairs of shoes I was going to buy. The salesman seemed more concerned with continuing there conversation about believe it or not mermaids and racism. Yes, that's was what was more important than good customer service or even common courtesy. read more

Came here looking for some new work shoes for my husband. Left unsatisfied. Why? Because the internet claims they have the brands of shoes he likes in store. We were wrong. He was looking for some old school New Balance and all they had was a couple tennis shoe types- not the same he says. Also, their Nike's are ridiculously expensive. WHY? I thought this was somewhat of a discount store? Anyway, the store is spotless. Its clean and very organized and I like that. The girl working was very friendly as she greeted us the second we came in. Tips: your clearance section needs some work. The selection in my size was very minimal. Also, need more non-heeled booties! Parking- huge lot, never an issue. We came at 5pm on a Monday evening and we parked up front. read more

The Oceanside store there is never enough help and when you ask for help they act like you are unconvincing them. But when you find what you are looking for and go to pay them they are all cheerful and try selling you something else. The customer service there is very poor including management. I understand that stocking is important but having customers walk away because they are not willing to help is not good for the company. read more

I went into Famous Footwear today looking at work boots since the pair I recently bought was completely splitting on the bottoms and seams were completely blown out. I had forgot my receipt at home and was just hoping they could meet me half way and give me a discount on another pair, even though I believe this pair is defective. The young lady Bridget working there went over and beyond to help me out. I explained my situation and she ended up exchanging them for me. She is an outstanding employee and deserves a raise. Thanks again! -Kellen M. Construction Worker read more

I came in to return an online order in store, which they said was fine. To do so they wanted my drivers license number and could not explain the reason they needed such personal information. To return online they do not need a driver's license number which seems very odd to me. I do not give out such personal information unless it's absolutely necessary. DO NOT RETURN ITEMS ONLINE IN STORE UNLESS YOU WANT TO PUT YOUR INFORMATION IN JEPRODY! Beware. read more

Keep your receipt! If you need to return something you're messed over without it. Service is meh. Selection is just OK, but could definitely could be expanded. Prices are pretty good if you can find anything you want. read more

I came here to make a return on a pair of shoes I bought yesterday that I had worn out of the store and to my car. I got home and I discovered that my arch supports didn't fit in the shoes. So I took them back today and explained the situation and told her I wanted to return them and she said that she couldn't because they had been worn. And for the record, there was no sign of wear, just a tiny smidge of tread on the bottom where you could tell they'd been walked in a few feet. She was very rude in her explanations and only offered me store credit even tho the shoes were in the box with receipt bought less than 24 hours ago. I'm upset because I can't wear these shoes nor do I have an interest in buying a different pair. The customer service of your employee was terrible and her lack of sympathy was through the roof. I've been a loyal customer of famous footwear for years but I don't think that will be the case any longer. Thanks for the useless shoes. read more

Amazing selection in shoes and brands, and can't beat their customer service!!! The store was huge and well kept definitely will be back. read more

8+ people in line. 4 employees working. One on the register and the others walking around aimlessly doing nothing except harassing people to buy two pairs of shoes during the Bogo. Bad customer service! Get on the register and ring people up instead of standing around being useless. read more

If I could give ZERO stars for the employees Customer Service skills I would. They are the most unprofessional unhelpful and just overall terrible people for the job position they are in. Famous Footwear should really look into the people they hire to run their store. The store is always empty and now I know why. The tranny with the hand tattoos and bad attitude isn't the kind of experience you dream of when going shopping for new shoes. He was combative and beyond rude to my whole family and we spent close to $700 for the 4 of us. I have been a director of Quality and Customer Care for 7 years and I would NEVER want the face of my store to give that bad of an impression. He told us they don't go over size 13 and when I started looking for myself since he said it in a rude way so I questioned his statement. I found tons of 14 and even 15 size shoes. We would have taken our business elseware but the girl upfront who is really a dude made us so tired of shopping with his nasty attitude we were over it. Never going back that's for sure. You lost a good customer FF. Do something about your staff. The older white lady also made us uncomfortable. Like smile and act like you care thats what you're paid for. read more

Great store, friendly staff. They are doing their best in these times even with people who fail to follow social distancing guidelines. The have only one register going making the lines a bit long but understandably since their registers are not 6ft apart and customers would be standing right next to each other. Keep up the good work. read more

I go into the store today to buy a couple pair of shoes. When I open one of the boxes I cut my finger, the only reason I noticed it was a boy walked by me and stared at my hand. I go up to the cash register ask to use the restroom and am told they don't have a public restroom and to go to the Sears. i didn't cut my finger in Sears, the customer service in my eyes was piss poor. I can understand a policy of not having a public restroom but I had blood all over my hand. Right now as it stands, never again. read more

Friendly staff, good deals, wide selection for the whole family. Always my first stop when anyone needs new shoes, & I can usually count on there being a BOGO deal as well. The store is also consistently clean & organized. read more

They didn't have my size, also the guy whom I asked for help almost tried avoiding me at all costs until I full on approached him. I asked for help and to possibly check the back for a certain pair of boot (I even brought it over to him) and with the quickness replies that they don't have anymore and all they have out on the floor is all they have. I asked if that went for all the other boots on the floor and he replied Yes. Gee great customer service. Maybe hire people who actually work for their money and restock with more shoes!! You call yourselves a shoe store, PUHLEEAAASE. read more

Rudest customer service ever! I wasn't expecting VIP treatment at this place however a little common courtesy and knowledge would have gone a long way. My 80 year old mother purchased shoes and they turned out to be mis mates. Since we didn't have a receipt naturally they reacted surly and unhelpful. They gave us a $10 credit for their mistake when they were still selling the same shoe in a different color for $40. I felt they could have done more to help us but whatever. I certainly won't be back here and will tell everyone I know about the rude clerk at the registers with the goatee :associate 661404. On top of that we purchased a different pair of shoes and he didn't even check for mis mates. read more

Unbelievably bad customer service. I buy a lot of running shoes and decided to try out famous footwear. I usually go directly to the under armor or Nike outlet in Carlsbad and after one experience at famous footwear with Rosie the store manager, I will never go back and recommend that you do not buy from this company. Whether it's the store policies or company policy or just bad customer service, they sold me shoes that obviously were worn but they were the only size they had so I bought them and then decided to return them one day later when I found them cheaper at the Nike outlet in Carlsbad for $20 cheaper. They did not want to take them back, Rosie refused to help me, I had to get another store manager involved and after making a big scene they resentfully returned my money. I will never return. read more

As other reviews stated, they have a small selection in women's dress shoes (large selection if you want flip-flops or casual bum-wear), but they never seem to have my size (8.5) and the customer service is lacking. I only ever see one person working in the store at a time. I wish there was a DSW in Oceanside...sigh. read more

No problem at this location, found what I was looking for and they open another register when there was just a couple of people waiting. They were willing to work with my coupon and searched a couple of times for my account through mobile number. read more

Great prices! Right now they have some great nike's to choose from, all under $70! I got work shoes that are pretty comfy today for under $40! Really friendly service, the assistant checked me out and she was very patient and seemed to really care. Store is clean and well stocked. Good job FF! read more

Horrific treatment my Erin, so called manager? Rude, disrespectful, condescending and ignorant. This store doesn't deserve 1 star.

Famous Footwear Oceanside is our go to shoe store. If they don't have the correct size or color in store they will look it up online and offer to get them for free. They can also mail them to you. We've had wonderful service there. I like the mobile app for keeping track of points and the purchase record is always on there. read more